I bought a secondhand VW Polo in February 2026. I was very pleased with the customer service. Mokem Al Jaradat, the sales advisor who sold me the car, handled everything very professionally. He was... See more
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We came to Van Mossel for their wide selection of occasion (used) VWs. The cars were in great condition and the number of vehicles available allowed us to pick out exactly what we wanted. Our salesper... See more
We recently bought our Volkswagen Passat R Line at Van Mossel Weert, and the entire experience was outstanding from start to finish. A huge thank you to Bart, who made the whole process smooth... See more
Hi, Service forgot about my car and after 2,5 hour passed, I asked if I can get my car as planned and they notived that service has not started work yet. Then it was lunch time. Then mechanic damaged... See more
Company replied
Company details
- Volkswagen Dealer
- Auto Repair Shop
- Car Dealer
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
About Van Mossel Volkswagen
Written by the company
BEKIJK ONZE VOORRAAD
PLAN EEN WERKPLAATS AFSPRAAK
NEEM CONTACT MET ONS OP
Over Van Mossel Volkswagen:
Van Mossel is officieel Volkswagendealer en heeft vestigingen in Hapert, Oisterwijk, Tilburg, Valkenswaard, Waalwijk en Weert.
Over Van Mossel:
Mobiliteitsbedrijf Van Mossel Automotive Group is in ruim 75 jaar tijd uitgegroeid tot het grootste automotive bedrijf van de Benelux. Hieronder vallen de dealerbedrijven, schadeherstelbedrijven, leasebedrijven en tal van andere mobiliteitsoplossingen. Daarnaast biedt de groep diverse diensten onder één dak zoals verzekeringen, financieringen, signing/inbouw/carrosserie en autoverhuur.
Onze visie:
Van Mossel Automotive Group is een familiebedrijf met 75 jaar ervaring en nog altijd veel ambitie. Wij zien het als missie om onze belofte ‘Voor mobiliteit, voor iedereen’ ook voor u waar te maken. Persoonlijke aandacht, een breed scala aan mobiliteitsoplossingen en scherpe prijzen staan aan de basis van ons succes.
Meer lezen: https://www.vanmossel.com/over-ons/
Meer lezen: https://www.vanmossel.com/over-ons/
Contact info
Netherlands
- vanmossel.nl/volkswagen
Profiteer nu van topdeals!
4.4
Excellent
1K reviews
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last May the 1st they made the yearly…
last May the 1st they made the yearly maintenance, but they did not replace the winter tyres with summer ones because "they did non know where my summer tyres were stock".
They promised to investigate and let me know asap => they did not contact me anymore.
I called several times Van Mossel prive' lease, they always answered they would investigate => no one contacted me.
Last wednesday I contacted again Van Mossel, they were surprises and they found my tyres in a certain warehouse. They also promised the Van Mossel Hapert would have contacted me asap to fix an appointment => no one contacted me.
So, I am still waiting to get my service, so to replace my winter tyres with the summer ones. More than a month has gone. And it is almost summer.
1 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Warm welcome in the morning
Warm welcome in the morning. Everything went smooth, pleasant experience.
31 May 2024
Unprompted review
Reply from Van Mossel Volkswagen
Hello Ling
Thank you very much! See you next time
with kind regards
Rob Leenders
director Van Mossel Valkenswaard
06-11493397
Service from Dirk van der Maat was Amazing
The Service from Dirk van der Maat was simply amazing, from the information, the follow ups, the no pressure approach to get financing sorted, everything was amazing. Once there, as I decided to collect from Amersfoort I could work from their lounge area and conduct some conference calls whilst enjoying some coffee in a relaxing atmosphere. Buying a car as an expat can be daunting, but Dirk and Van Mossel made the experience effortless. My UP GTI and I will be very happy for very long.
24 May 2024
Unprompted review
A big „thank you“ to the friendly and…
A big „thank you“ to the friendly and helpful Jeroen and his colleagues for making me feel safe to drive home 700+ km tomorrow with my family… I can recommend you dearly to everyone.
11 May 2024
Unprompted review
Reply from Van Mossel Volkswagen
Dear Martin,
Thank you for your comment. Perhaps we meet in the future, have a good trip with your beautifull Audi !
With kind regards,
Rob Leenders
Director Van Mossel Valkenswaard BV
+31-611493397
Ties was very responsive and maintained…
Ties was very responsive and maintained me informed during the whole process. Everything was clear and fast. Timing was also aligned with expectations.
26 April 2024
Unprompted review
Reply from Van Mossel Volkswagen
Thank you mr Moreno
I will pass the compliments to Ties
With best regards
Rob Leenders
director Van Mossel Valkenswaard
+31-611493397
Salesperson misled us
We bought a second-hand car from Van Mossel Tilburg two years ago. The salesperson stated that it was a smoke-free car, although we had doubts. But it smelled ok. After quite some time, the smell started to change and we were sure it was caused by tobacco. It was too late to make claims, and I contacted them about how disappointing that is. Didn't even receive a response, so I know not to trust them anymore.
24 October 2022
Unprompted review
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