I recently purchased a car from Van Monster and couldn’t be happier. The process was straightforward, and everything was clearly explained. Thanks to Jack, who was friendly, professional, and extremel... See more
Company replied
Oak Tree Road, A46 North bound, CV3 2RR Coventry, Warwickshire, GB
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I recently purchased a car from Van Monster and couldn’t be happier. The process was straightforward, and everything was clearly explained. Thanks to Jack, who was friendly, professional, and extremel... See more
Company replied
Recently purchased a van from van monster Coventry. After an oversight from my behalf the salesman, Jack Hunting, not only found me a van within my price range but also sorted out all of the faff... See more
Company replied
Cyril G at the coventry branch was absolutely brilliant! After being messed around by another company. We saw a car we liked online and went to Van Monster in Coventry. Cyril was super helpful even t... See more
Company replied
Visit to van monster today very easy and straight forward process, jack was very helpful and explained every part of the process and covered the spec of the van very well.
Company replied
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
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Oak Tree Road, A46 North bound, CV3 2RR, Coventry, Warwickshire, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant customer service from Jack at the Coventry site. Plan was to part-ex our current van, but had problems getting it through the MOT which delayed our purchase. They were very understanding and helpful, and after 3 weeks we decided to remove the part-ex which was all sorted seamlessly by Jack. They even gave me a lift from the train station. Great van, great service, thoroughly recommend this company.

Reply from Van Monster - Coventry
Jack was helpfull getting my new van. Professional and easy process altogether from van monster Coventry

Reply from Van Monster - Coventry
Great place to buy a Van from, excellent customer service from Chris, very helpful and informative, very smooth transaction. Would highly recommend.

Reply from Van Monster - Coventry
Recently purchased a van from van monster Coventry. After an oversight from my behalf the salesman, Jack Hunting, not only found me a van within my price range but also sorted out all of the faff associated with part exchanging my old vehicle.
On collection Jack talked through all of the relevant insurance, gap insurance, maintenance history etc etc. Comprehensive and knowledgeable.
I’ve only had the new van a afternoon, so will most likely update again in 30 days. So far pretty chuffed.

Reply from Van Monster - Coventry
Fantastic company who pull out all the stops to make sure the customer is happy. Can not recommend them enough. Their customer service office team along with the sales team are 100% focused on customer satisfaction. Their only goal is to make sure the customer is happy. Van monster made my buying experience stress free and also that my business was important to them. Big thanks to Karl in sales and the girls in customer service.

Reply from Van Monster - Coventry
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