Vanguard Asset Management Ltd Reviews 

Excellent customer service from Robert B, talked me through my pension withdrawal request this morning.
Friendly and efficient, was able to answer any questions I had about the process.

Probably the best place to manage your money.

Had a payment query that was answered very helpfully and efficiently by Tiegan. Excellent service, many thanks.

I had a telephone appointment today with Kamran to discuss my requested pension illustration before continuing to put my pension into 'Drawdown'.
Kamran explained everything clearly pointing out my option to look towards an annuity if that was a preference for me. All my questions were answered clearly, especially those surrounding emergency tax codes. Vanguard have always been an excellent company in my experience, providing a fantastic service, with realistic fees. I look forward to many more years using them for my investments and have frequently recommended them to my family and friends.

Well, as always, I was put through to a helpful and knowledgeable person. Today it was Jade, who quickly clarified my current investment options for me. Much appreciated!

Ahmed, at the end of the phone line, displayed so much patience and helped me through a complex issue deftly and quickly. He also took me through the website to answer my questions about my account. I am so grateful.

Really easy process with Vanguard for me to withdraw tax free cash. I had the benefit of being guided through the process by Giorgio who was extremely knowledgeable and explained my choices at each step, so I could decide what was right for me. Excellent and many thanks to Giorgio!

The main benefit I have found is they have a phone number I can call and discuss my account and non-advice questions in relation to what I want to do. The process to make investments is relatively easy - it does take a little time - however if you call the support line, they will help.

Now, other companies provides slightly cheaper solutions. BUT the interface in more complex and a tad more confusing. If you are starting out, you can't go wrong with Vanguard.

When you progress or feel the need to do more complex things, you 'could' move else where.

Eid dealt with my account update very professionally. Clear communication and fast resolution. Happy with the support.

Georgio was absolutely brilliant! He guided me through the process professionally and clearly. No jargon that I couldn’t understand. If I could give him 6 stars, I would! Keep up the great work.

Recently transferred my pension to Vanguard and spoke to day with Kamran to arrange a cash withdrawal. He was very patient and knowledgeable, explaining the options clearly and helped me through this process. Creating excellent first impressions of the company.

Aneesa has been patient and very clear in assisting me. She clarified all my doubts. GREAT service

Prompt service, clear and direct responses to my queries by an obvious well trained and informed agent: Nathan M.

I was having difficulty navigating the website when making a payment on a new product, the chatbox wasn't helping so I phoned the helpline. I made 2 calls, the first call went through staight away, the second call took a few minutes before an adviser was available. Both of the people I spoke to were very helpful and took me step by step to sort out the issue. I don't remember the name of the first lady I spoke to but the second was Aneesa.

Aneesa provided excellent support with my Hargreaves Lansdown SIPP account. She gave clear instructions on changing my direct debit bank details and explained why cash was accumulating in my account in a simple and helpful way. Her guidance was greatly appreciated.

Najwa was incredibly helpful in sorting out my Vanguard account. She was patient, knowledgeable, and took the time to explain everything clearly, making the whole process straightforward and stress-free. I really appreciated her professionalism and excellent assistance. Thank you again!

I have invested with Vanguard over a number of years with an ISA and a personal pension. I recently wished to make a withdrawal from my pension which involves two telephone consultations and where to get advice before deciding to make the withdrawal. My recent call with Robert to make sure that I had understood the advice and the options available to me was very thorough - excellent customer service at every step of the process.

Robert expertly guided me through my drawdown options. He answered questions thoroughly and his explanation of options was clear and simple to understand. Thank you Robert!

Very good customer service. Have dealt with a couple of problems I’ve had setting up my account quickly. No problems at all

I was confused by the process, in setting up a Junior ISA for a good friend's daughter. However, the support for the team, in particular Toluwani, was absolutely tremendous and the support just kept coming. Thank you so much.