V4 Consumer Reviews 

Really great reset my line within 5 mins really great service been with V4 for years and really recommend them very professional and polite when dealing with all of their services 10/10 really happy with them.

V4 Consumer allowed an unauthorised transfer of my broadband service to proceed despite me instructing them in writing, within 24 hours, not to do so. Their own email to me described the transfer as "unsolicited", yet they later claimed my services were released "following my consent." That claim was false and directly contradicted by their own correspondence.

Throughout the dispute they attempted to charge me an early termination fee for a contract they had effectively ended themselves, took two direct debit payments after my service was already disconnected, and repeatedly tried to make me feel responsible for an infrastructure problem that was never mine to solve.

After several weeks of formal complaint correspondence, they eventually agreed to close the account with no exit fee, but refused to refund the payments taken after disconnection.

The service itself was frequently unusable, regularly dropping well below the legal minimum speed, which I tolerated for the duration of my contract. The slamming and subsequent handling of my complaint was what finished it.

After a bad experience with Vodafone your company was my 4th call l was speaking with Malik l cannot praise him enough he was patient and kind l am a pensioner and not many people have the patience with pensioners so I knew l wanted to go ahead with my wi-fi

You sorted ever thank out for me very helpful

After having problems with my wi fi ,I contacted SANJAY and he helped sort my problem out and stayed on the phone till I was reconnected with the WiFi ,I would like to praise SANJAY for his support and professionalism,he was calm,kind and helpful,I’d like to say a big thank you to him and would give him 5/5

Very helpful, patient and rang back and sorted out the query when she said she would, highly recommend. Thank you

Your rep, Dinah, was friendly, polite, intelligent, and efficient. She explained what my options were to stop infuriating scam calls, and what would happen if I changed my number; then went ahead and did exactly what was needed, without any fuss or confusion. She then checked that it was all working fine, as it was. I thank her, and you, for your help.

Had a problem, Teresa Kipgen attended to the problem and made sure she sorted it. What a nice lady, would recommend v4 consumer services 👍

Malik was very helpful and gave excellent advice and recommendations. Very happy with the customer service I received.

The advisor was excellant,sarmistha chettri

Sanjay was extremely helpful and courteous,he wasn't able to resolve my network issues but he immediately contacted openreach for an engineer to come out excellent customer service

Since day 1 in 2025, dealing with V4 has always been exceptional. Malik in particular has been diligent, consistent, thorough and patient. After sales & new business are both exceptional. Also, much cheaper than my previous supplier.

Avoid this company!!!
Putting up prices during a contract does happen but from £28 to £45 and also demanding that my 75yr old mum renews her contract. They are rude, sarcastic and unprofessional. We aren't renewing her contract and then they tell us we must send all equipment back next day delivery or we will be charged. No return bag or postage paid, wants us to pay... about £15 postage.
Honestly these are a joke of a company and we will not be paying a penny more and taking it to the ombudsman.
Avoid at all cost!!!!

Great customer care and overall good service

Arpa was very patient with me setting up the router, house phone and mobile

Horrible Broadband Company.

1. Mid contract price rises (contract was fixed for 2 years and did not state a price rise).

2. They start harassing you with daily phone calls about 2 months before the contract ends.

3. And they want you to pay for return postage of the router. And they threaten you with a charge when they deem the returned router as not working.

4. Glad I escaped them.

Please Trustpilot extend star rating to -5 stars.

By the way: You know what. If they hadn't increased the price mid contract (which is against the law because it was not stated in my contract), hadn't started harassing me with unwanted marketing calls, wouldn't insist I pay for the return postage of the router, I would maybe have ventured into a new fixed term deal with them. But they must know how to run a business.

Thank You Ayushmita for all of your diligent help and dedication to swift and pleasant communication - You solved every issue beautifully.
It has truly been an utter delight to chat to you and I looked forward to every call.
May you always enjoy your role and thrive in it.
All the very best to You.
Robert Wilkinson

It was excellent experience. Explained completely and very clearly. I don’t need to ask any questions. Very satisfied.

Lost my internet and landline.got intouch with customer service and had me back up and running in no time.thanks to Ayushmita Ghosh who was so helpfull explaining every thing.