After struggling to set up a trust account with another bank, I was fortunate enough to find United Trust and was amazed by their straightforward application process and their e mail communication.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd been a customer of United Trust two years ago, but when trying to open a new fixed rate bond, could not do so, because my account had been removed. One phone call to a friendly woman, got my ol... See more
Company replied
I was really confused and stressed about filling in a tax return that I’d never had to do before. Trying to find all my financial information from all the institutions I use was a nightmare. One sing... See more
Company replied
The process of setting up a trust bank account was made very easy by using United Trust Bank. We'd been trying to do it elsewhere for months and once I'd contacted United Trust, the account was open w... See more
Company replied
Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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EVENTUALLY SORTED OUT MY BANKING ACCESS…
EVENTUALLY SORTED OUT MY BANKING ACCESS TO THE ACCOUNT WITH THE HELP OF CATHY MUCH APPRECIATED.
11 September 2026
Reply from United Trust Bank
Thank you for taking the time to leave your review. We're pleased to hear that Cathy was able to help resolve your online banking access and appreciate your kind words, which we'll be sure to pass on to her. Thanks Alex
The service has always been excellent…
I have always enjoyed a prompt, courteous and exemplary service from Olivia in Relationship Support.
4 September 2026
Unprompted review
Reply from United Trust Bank
Thank you for taking the time to leave your review. We're delighted to hear that you've consistently received prompt, courteous and exemplary service from Olivia in our Relationship Support team, and we'll be sure to pass on your kind feedback to her. Thanks Alex
went very well
9 September 2026
Reply from United Trust Bank
Thank you for taking the time to leave a review. We're delighted to hear that everything went very well and that your experience with us was a positive one. Thanks Alex
Very user friendly and no issues…
Very user friendly and no issues setting up my new account.
7 September 2026
Reply from United Trust Bank
Thank you for taking the time to leave your review. We're delighted to hear that you found the account opening process straightforward and user-friendly, and we appreciate you choosing to save with us. Thanks Alex
Waiting for a reply to my query
Waiting for a reply to my query, so all this is a bit too early
9 September 2026
Reply from United Trust Bank
Thank you for your review, Mr Kershaw. I tried to contact you this morning but was unfortunately unable to get through.
Having reviewed our recent correspondence, I can see that your last enquiry was received on 4 September at 8:51am regarding your interest preference, and we responded the same day at 9:08am. If you have any questions about our response, or if you have not received it, please do not hesitate to get in touch and we'll be happy to help.
Kind regards,
Alex
I was disappointed that I could not…
I was disappointed that I could not cancel my investment without a lot of paperwork!
8 September 2026
Reply from United Trust Bank
Thank you for your feedback. We understand it can be disappointing when an early withdrawal isn't as straightforward as expected, however we do need to receive supporting evidence before we can consider requests to access funds before the agreed maturity date. We appreciate your feedback and will forward to the appropriate team. Thanks Alex
The staff member who called on 2/8/26
The staff member (cannot remember her name, sorry) who called me on I was called on 2/9/26 was helpful and managed to oblige with our request with the minimum of delay
7 September 2026
Reply from United Trust Bank
Thank you for taking the time to leave your feedback. We're delighted to hear that our colleague was helpful and able to fulfil your request promptly, and we appreciate your kind comments. Thanks Alex
helpful information given by phone
4 September 2026
Reply from United Trust Bank
Thank you for your review. We're pleased to hear that you found the information provided over the phone helpful and that our team was able to assist with your query. We appreciate you taking the time to share your feedback. Thanks Alex
Reply from United Trust Bank
Thank you for your review. We're delighted to hear that you found us easy to communicate with and that our team was able to support you effectively. We appreciate you taking the time to share your feedback. Thanks Alex
Reply from United Trust Bank
Thank you for your review. We're pleased to hear that you found the account opening process straightforward and that you were happy with the interest rate on offer. We appreciate you choosing United Trust Bank and taking the time to share your feedback. Thanks Alex
Excellent service
Excellent service, Olivia Marsh is so helpful and polite, its a pleasure giving her our Money.
Jamie Vincent - Westcountry Schools Trust
4 September 2026
Unprompted review
Reply from United Trust Bank
Thank you for your review. We're delighted to hear that Olivia provided such helpful and courteous service. We'll be sure to pass on your kind comments, and we appreciate the trust you've placed in United Trust Bank. Thanks Alex
My enquiries were responded to…
My enquiries were responded to extremely quickly.
The answers were clear and helpful.
2 September 2026
Reply from United Trust Bank
Thank you for your review. We're delighted to hear that your enquiries were answered quickly and that you found our responses clear and helpful. We appreciate you taking the time to share your positive experience with us. Thanks Alex
Reply from United Trust Bank
Thank you for your review. We're pleased to hear that you received a prompt and comprehensive response to your secure message. We appreciate you taking the time to share your feedback and are delighted that we could assist you. Thanks Alex
Simple and straightforward process to sign up for a savings account
A very simple and straightforward process to sign up for a savings account with United Trust Bank, at a competitive savings rate.
27 July 2026
Reply from United Trust Bank
Thank you for your review. We're delighted to hear that you found the account opening process simple and straightforward, and that our savings rates met your expectations. We appreciate you choosing United Trust Bank and taking the time to share your experience. Thanks Alex
Savings account quickly established
Savings account quickly established. No problems. Staff very pleasant and helpful. No long wait to be connected.
4 September 2026
Reply from United Trust Bank
Thank you for your review. We're delighted to hear that your savings account was opened quickly and that you found our team pleasant and helpful. It's also great to know you were able to get through to us without a long wait, and we appreciate you taking the time to share your experience. Thanks Alex
Okay
The text message I received requiring personal details looked like it was a phishing scam designed to come from UTB. Customer service replied swiftly enough in a perfunctory manner.
4 September 2026
Reply from United Trust Bank
Thank you for your feedback. We're sorry to hear that the text message you received appeared suspicious and understand your concerns. We're pleased that our Customer Services team responded promptly, and we will ensure your feedback regarding the communication is shared with the relevant teams for review and consideration. Thanks Alex
The customer service girl was helpful…
The customer service girl was helpful and explained my request is being actioned at the maturity date.
4 September 2026
Reply from United Trust Bank
Thank you for your feedback. We're pleased to hear that our colleague was helpful and clearly explained the process surrounding your request. We appreciate you taking the time to share your experience and are glad we could provide the support you needed. - Thanks Alex
Excellent Customer Service
The customer services email team have been excellent. Very quick to respond, thorough and friendly
4 September 2026
Reply from United Trust Bank
Thank you for taking the time to leave a review. We're delighted to hear that our Customer Services email team provided prompt, thorough and friendly support, and we will be sure to share your kind feedback with the team. Thanks Alex
Yes you partially answered my query but…
Yes you partially answered my query but interest will be added to the account so I do not yet know the correct amount
4 September 2026
Reply from United Trust Bank
Thank you for your feedback. We're pleased that we were able to assist with your query. We appreciate that you are waiting for interest to be applied before being able to confirm the final amount, and if you need any further clarification, our team will be happy to help. Thanks Alex
Very easy and fast to open our savings…
Very easy and fast to open our savings accounts. You need to allow transaction downloads vis excel
27 August 2026
Reply from United Trust Bank
Thank you for your feedback. We're delighted to hear that opening your savings accounts was quick and straightforward. We also appreciate your suggestion regarding Excel transaction downloads and will ensure this feedback is shared with the relevant team for consideration. Thanks Alex
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