The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
Company replied
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feels like a scam
Getting the shuttle to pick me up was a headache and that wasn’t even the worst part. When I got there to get the rental, they tried to upsell me on prepaid tolls and loss of use insurance coverage, aside from the coverage my Visa already carries and my liability. They tried to say that I had to pay a $500 deposit plus the cost of the rental. I was so frustrated because I don’t deal with all of this extra with Enterprise or National. I called Booking.com to cancel. While waiting for the shuttle to come back, one of the smoothe talking guys talked me into getting the car by saying they are a small business so the deposit is to cover the deductible should I get into an accident. He only charged the remaining balance then $250 for deposit. I didn’t get a chance to do a good walk around because it was storming. He said that they take pics at each return so I didn’t need to worry. I still took pics when I got to the parking garage at the hotel-I DO NOT TRUST THIS PROCESS!! There was damage to the driver’s side back panel near the back door and to the lift gate where the handle is. I wanted to be out of that vehicle so badly that as soon as my last meeting was done, I returned it at 2:30; it wasn’t due til 6. Upon return, the guy at the counter never said my vehicle was checked in. He did call the airport van for me. He went outside to put someone else in a rental. When he came back, I asked if he needed anything else from me. He said everything was good, did a couple more things with other customers then went back outside, I assume to take pics, then drove away in the vehicle that I had. While I was waiting for the shuttle, a couple came in to return their vehicle. A different guy talked through their return and then told them if they did the review for the 3rd party vendor, and gave a good review, he would release their deposit as a courtesy. After they did, he said that their deposit had been released. I asked him if my vehicle had been checked in, because I returned it at 2:35, but it wasn’t due til 6,so I didn’t get any prorated refund and the guy didn’t go through a return process with me. He said that it was and that everything was good. He asked me to do the survey that I should have received and that he would release my deposit, as a courtesy. I told him I’m not being forced to complete a survey to get my deposit back and that my deposit should be released upon return. He said that he could release it today as a courtesy but since I won’t complete the survey, my deposit would be released in 2 to 3 business days. Then when the shuttle arrived, he was trying to rush me away from there. I will be leaving this detailed review on all of the big name review sites as well as reporting to the BBB and anyone else I see fit. I will consult my niece, my partner’s mother and sister, who are all attorneys, to see just how illegal this is. I hate feeling like I’m getting scammed and that’s what this entire transaction felt like. I still feel like they will try to, somehow, make me responsible for the pre-existing damage. I felt like they were going to wait til 6pm to process the return. I never received a receipt or email confirming my return. That alone should tell you what you need to know.
13 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Dahlia,
Thank you for taking the time to share such a detailed account of your experience. We are genuinely sorry to hear how stressful and uncomfortable your rental process felt. This is not the standard of service we expect our locations to deliver, and we understand why the situation left you frustrated.
Your feedback raises several concerns, including the shuttle wait, the explanation of optional products, the handling of the security deposit, the vehicle inspection process, and the way the return was managed. We take each of these issues seriously. No customer should feel pressured, rushed, or uncertain about charges, procedures, or the condition of their vehicle at any point in the rental.
We would like to investigate this thoroughly with the location involved to ensure that your experience is reviewed and that appropriate action is taken. To do that, we’ll need a few details from you. Please reach out to us using the form at www.usave.com/contact so our team can look into this directly and provide a proper resolution.
Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and improve the experience for all customers.
Kind regards,
U-Save International
Reply from U-Save Car & Truck Rental
Hi Salvatore,
Thank you for your feedback. We’re delighted to hear that everything was perfect and that your experience went smoothly from start to finish. We truly appreciate your support and look forward to welcoming you again.
Kind regards,
U‑Save International
I have scratched the two alloy wheels
I have scratched the two alloy wheels, the have charged me 1200 pound for the replacement of
one of them. I have asked for the invoice several times to claim my insurance, up to now didn't get any answers. Probably because they didn't need to change the wheel so they can't give me invoice. For the rest the car was good and personell at the counter gentle and professional.
11 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Max,
Thank you for sharing your feedback. We’re glad to hear that you were satisfied with the car and that our counter staff provided gentle and professional service. We truly appreciate that.
We’re very sorry, however, for the difficulty you’ve had obtaining the invoice for the wheel‑replacement charge. You should absolutely receive the documentation needed to submit your insurance claim, and we understand how frustrating it is to request it several times without a response. We kindly ask that you contact us using the form at www.usave.com/contact so that we can ensure this is resolved and that the proper invoice is provided.
Thank you again for bringing this to our attention. We hope to have the opportunity to offer you a smoother experience in the future.
Kind regards,
U‑Save International
Quick pick up from the airport
Quick pick up from the airport. Car better then ordered. Quick and professional service at U-save desk.
3 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Jerzy,
Thank you for sharing your feedback. We’re delighted to hear that the airport pick‑up was quick, the car exceeded your expectations, and our team provided fast and professional service at the U‑Save desk. It’s great to know everything went so smoothly.
We look forward to welcoming you again on your next trip.
Kind regards,
U‑Save International
I wouldn’t go anywhere else for my…
I wouldn’t go anywhere else for my rental car needs. The entire staff is fantastic. From the moment you are picked up by the shuttle to walking in the front door of the agency you are greeted with respect until the very end of your rental car experience. The cars are always clean , the price point is better than the competition and the car selection is always up to date with newer vehicles. S. Mitchell at the front desk is a true professional and a huge asset to the company. He always makes you feel like you’re a VIP and that you are appreciated for doing business with them. Thank you, Thank you!
5 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi M Damien,
Thank you so much for your incredible feedback. We’re truly honored to be your go‑to choice for rental cars, and it means a great deal to know you consistently have such a positive experience with us. From the shuttle pick‑up to the final return, our team works hard to make every step smooth, respectful, and welcoming.
We’re especially grateful for your kind words about S. Mitchell. He is indeed a true professional and a valued member of our team, and we’re delighted to hear he continues to make you feel appreciated and well taken care of. We’ll be sure to share your compliments with him.
Thank you again for your trust and loyalty. It’s customers like you who make what we do so rewarding. We look forward to seeing you on your next visit.
Kind regards,
U‑Save International
Excellent Customer Service
Excellent Customer Service! Deana never fails us and that is why we return for our rentals!
11 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sue,
Thank you so much for your wonderful feedback. We’re delighted to hear that you consistently receive excellent customer service, and we truly appreciate your loyalty. Deana will be thrilled to know she continues to make such a positive impact. She is a true professional and a valued member of our team.
Thank you for choosing us for your rentals. We look forward to welcoming you back again.
Kind regards,
U‑Save International
Top !!
Quick and easy booking, friendly and helpful staff, great prices. Highly recommended!
17 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gianmarco,
Thank you for your wonderful feedback. We’re delighted to hear that the booking process was quick and easy, our staff was friendly and helpful, and that you found our prices great. We truly appreciate your recommendation and look forward to welcoming you again soon.
Kind regards,
U‑Save International
A very good experience
I have to say, I was really wary booking with this company initially due to some of the reviews I've read. It also felt like a too good to be true bargain. I had a small rental for 7 days for £44. I messaged both USAVE headquarters and Salzburg beforehand for piece of mind to check the booking was confirmed and legitimate, which it was. The Salzburg branch responds almost immediately to Whats App queries which was very reassuring. When I landed and came through baggage, I sent a Whats App and they responded straight away to say I will be collected in 10 minutes. After 10 minutes I was picked up in a branded shuttle bus and taken by myself to their branch 5 minutes drive from the airport - super easy. I went upstairs to the office, sorted through the paperwork and it was done. I had to pay 18EUR for a vignette as this wasn't included through the third party website I booked with, but I was aware of this beforehand and in total, it is still a bargain offer. I was a solo travelling young female, and I didn't feel intimidated by the all male staff at all. Drop off again was super easy and I was taken straight to the airport after a quick visual check. Within a few days my deposit had been returned. The car was great for what I needed. A few usage marks in the boot and carpet mats, but honestly - I'd happily take it for the price. I'd happily use again, thank you.
1 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Kelly,
Thank you for sharing such a detailed and thoughtful review. We’re very happy to hear that, despite your initial concerns, your experience with us turned out to be smooth, reliable, and great value for money. It’s wonderful to know that our team in Salzburg was responsive, helpful, and reassuring throughout, from confirming your booking to coordinating your shuttle pick‑up so efficiently.
We’re also glad the rental process was quick and straightforward, the vehicle suited your needs, and that both pick‑up and drop‑off felt easy and comfortable. Your comments about feeling safe and respected as a solo female traveller mean a lot to us, and we truly appreciate you highlighting this.
Thank you again for your trust and for giving us the opportunity to exceed your expectations. We’d be delighted to welcome you back on your next trip.
Kind regards,
U‑Save International
All was very good
The pick-up and drop-off process at the airport was quick, as was the car, the communication was very good, the car-price ratio was good.
16 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Larisa,
Thank you for your feedback. We’re very happy to hear that both pick‑up and drop‑off at the airport were quick and easy, and that our communication and car‑price ratio met your expectations. We truly appreciate your trust and hope to welcome you again soon.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Peti,
Thank you for your wonderful feedback. We’re delighted to hear that everything was perfect during your rental experience. We truly appreciate your support and look forward to welcoming you again soon.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Mike,
Thank you for your kind feedback. We’re delighted to hear that you enjoyed both the service and the price. Your support means a lot to us, and we look forward to welcoming you again on your next rental.
Kind regards,
U‑Save International
Perfect service
Great car, kind service. Everything went well, as expected. Perfect
10 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Peter,
Thank you for your wonderful feedback. We’re delighted to hear that everything went perfectly for you, from the great car to the kind service. It’s fantastic to know your rental went exactly as expected.
We truly appreciate your support and look forward to welcoming you again.
Kind regards,
U‑Save International
Everyone was very sweet and nice
Everyone was very sweet and nice. Shaneka to wonderful care of as well as Ms. Karen. U-save is the way to go for a car rental for sure. It should be 10 stars instead of 5. Thanks!!!
11 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Taffany,
Thank you for your wonderful feedback. We’re delighted to hear that everyone took such great care of you, and we truly appreciate your kind words about Shaneka and Ms. Karen. They’ll be thrilled to know they made such a positive impression. Your enthusiasm means a lot to us, and we’re honored by your “10 stars” praise.
Thank you for choosing U‑Save. We look forward to welcoming you again.
Kind regards,
U‑Save International
Great experience with clerk
Great experience with clerk. Everything was done in a timely and professional way. No complaints.
28 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Mary,
Thank you for your feedback. We’re delighted to hear that you had a great experience with our clerk and that everything was handled in a timely and professional manner. We truly appreciate your support and look forward to welcoming you again.
Kind regards,
U‑Save International
went very smoothly, mostly
went very smoothly
just returning the car was a bit of a pain as they messed up thinking for some reason that i was returning it to the airport whereas it quite clearly said that i was returning it to the centre of town
16 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Shimon,
Thank you for your feedback. We’re glad to hear that most of your rental experience went smoothly. We appreciate you letting us know about the confusion during the return. Your booking clearly indicated a town‑centre drop‑off, and we’re sorry for the inconvenience this caused. We’ll review this with the team to help prevent similar mix‑ups in the future.
Thank you again for choosing U‑Save, and we hope to welcome you back for an even smoother experience next time.
Kind regards,
U‑Save International
They invented a damage
They invented a damage, very very small and identifiable only with the doors open. Evaluation of the damage reported was for 50 euros and they requested the payment of 368 euro.
6 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Mirco,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how upsetting it can feel when a damage charge doesn’t match your expectations. Our team inspects each vehicle carefully before and after every rental, and any damage found must be documented and supported by photos and a formal assessment. The repair estimate is provided by an independent evaluator, which is why the cost can differ from the initial visual impression.
We would be happy to review your case in more detail. If you believe the charge was incorrect or not properly documented, please contact our customer service team, using the form at www.usave.com/contact, with your rental agreement and any supporting information so we can investigate further.
We appreciate you bringing this to our attention and hope we can resolve it for you.
Kind regards,
U‑Save International
If I could I would leave an even 0-star…
If I could I would leave an even 0-star review, I booked the car almost a month ago... Nothing fancy. And 24 hours before the trip I received an email that they are unable to provide a car and they are so sorry... What a customer service...disrespectful to clients...
9 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Michal,
Thank you for your review.
We are deeply sorry that we were not able to provide you with a rental vehicle on this occasion. Regrettably, sometimes things do happen that are beyond our control, which means that we are not able to provide a rental vehicle. Our teams do their best to provide you as much notice of this as possible, so that alternative arrangements can be made.
If you would like to discuss your case with our customer services team, we invite you to contact us using the form at www.usave.com/contact.
Kind regards,
U-Save International
Update
Update: After posting this review, I am still waiting for a solution or refund.
Reservation confirmed but car was…
Reservation confirmed but car was refused at pickup
I had a very frustrating experience with U-Save Car & Truck Rental.
I made a confirmed reservation through Booking.com / Rentalcars.com and paid in advance, expecting a normal pickup process at the rental desk.
However, when I arrived to collect the car, the staff refused to give me the vehicle because they required a bank credit card in the name of the main driver. This requirement was not clearly highlighted during the booking process.
Because of this, they simply refused to deliver the car, leaving us without transportation despite having a valid and paid reservation.
What is most concerning is that:
• The reservation was accepted and confirmed.
• Payment was taken.
• The requirement that prevented the rental was not clearly communicated beforehand.
This created a very stressful situation and disrupted our travel plans.
I believe rental conditions that can invalidate a reservation should be clearly and prominently communicated before payment is accepted. Otherwise, customers can easily arrive at the counter and be denied the service they already paid for.
I hope this review encourages the company to improve transparency and customer service in situations
4 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Rosario,
Thank you for taking the time to share your experience. We’re sorry to hear how stressful the situation was, especially after arriving with a confirmed and prepaid reservation.
Most rental companies, including ours, require the main driver to present a physical credit card in their own name for security and deposit purposes. This requirement is stated multiple times during the booking process and in the rental terms, but we understand that it can still be missed, particularly when booking through third‑party platforms.
We appreciate how frustrating it is to be unable to collect a vehicle when you believed you had met all the conditions, and your feedback is valuable. We will continue working with our partners to ensure key requirements are highlighted as clearly as possible before payment is taken.
If you’d like us to review your reservation and the circumstances in more detail, please contact us using the form at www.usave.com/contact, with your booking number.
Kind regards,
U‑Save International
Unethical sales people
Arrived to collect a car at the Gatwick depot in London. The shuttle service from the airport was efficient and the collection process itself was fairly smooth.
However, I was very disappointed with the experience at the desk. The staff member sold us additional insurance cover that we clearly didn’t need. While I acknowledge that I ultimately agreed to it, the way it was presented felt like high-pressure selling.
We were collecting the car late in the evening after travelling with young children, and I wasn’t in the best frame of mind to analyse what was being said. I had already purchased third-party excess/deposit cover in advance, which on review provided more than adequate protection. When asked, I told the agent that I already had cover. I was then told that my policy was “no good” and was strongly encouraged to buy USave’s cover instead.
Under pressure, I agreed and ended up paying roughly £250 for their cover — more than the cost of the original car hire itself.
In hindsight I should have pushed back, but the sales approach felt inappropriate given the circumstances and left a bad impression. Customers should be aware that additional cover may be pushed strongly at the desk. If you already have excess insurance, it’s worth reviewing it beforehand and being prepared to decline.
26 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Robert,
Thank you for taking the time to share your experience. While we’re glad to hear the shuttle and collection process went smoothly, we’re sorry that the interaction at the desk left you feeling pressured. That’s not the impression we want any customer to walk away with.
Our teams are trained to explain available coverage options, but this should always be done clearly and without making customers feel obligated, especially when they already have their own excess insurance. We understand how challenging it can be to make decisions late in the evening, particularly when travelling with children, and we appreciate you highlighting how the situation felt from your perspective.
Your feedback has been shared with the Gatwick location so we can reinforce the importance of transparent, pressure‑free communication. If you’d like us to review your rental in more detail, we’re happy to do so, you can reach us using the form at www.usave.com/contact.
Kind regards,
U‑Save International
I really recommend this company
I really recommend this company. Price are reasonable and staff is very nice and professionnal.
2 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Victoria,
Thank you so much for your kind review. We’re really glad to hear that you found our prices reasonable and that the team made a positive impression with their professionalism and friendly service. Feedback like yours means a lot to our staff and motivates us to keep delivering great experiences.
Kind regards,
U‑Save International
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