Upway Reviews 

So thankful I bought my Super73 through Upway. When a problem came up with my bike, they handled everything with Super73 directly and made the whole process stress‑free. Their customer service is honestly some of the best I’ve ever experienced—fast replies, real empathy, and actual solutions.

Chris was amazing to work with, and the whole team was just as responsive. I’m genuinely blown away by how well they took care of me. I’d choose Upway again in a heartbeat.

Transaction rapide

I was looking for a light weight mid drive bike that could do steep climbs. I purchased the 58 lb Orbea Kemen and discovered it’s a heavy bike. The shipping invoice says 61 lbs. I’m pretty sure it’s a lot heavier. On a positive note. I took it for a spin in North Carolina and it feels good on an open hilly roads.
I’m planning on buying a light weight mid drive for my wife that must be easy to ride.

Shopping experience was great, delivery was great, the bike is great. The one disappointment was all the non-recyclable packaging. A seemingly endless amount of foam all headed to the landfill for the next 400 years. There must be a better way.

I contacted upway regarding purchasing my bike. They handled shipment to their offices. I was sure of the mileage and estimated roughly. They made an offer. I accepted. Upon receipt they offered $120 for a bike that I paid over $1000 dollars for two years ago and only rode 300 miles total. A huge loss, but they have the bike and getting the bike returned would cost a huge sum. Try to sell on your own before selling to upway because you'll be losing big time. My husband has a regular mountain bike and is reselling his bike for 4 times what I got from upway and the condition isn't even like mine ebike was. So prepare to lose a lot when selling to upway.

Tout super !

Bike arrived as expected from the description. Customer service was very quick to respond when I emailed for tracking info. I got a great deal for a really nice bike. About half the price of a new model and the bike I bought only had 1 mile on it!

Just a few day's before the end of the year warranty, my Kalkhoff bike failed. Local E bike mechanic found the failure, in the wiring..., and solved it.
Costs, without any problem, were paid back to me.
Great service.

Great company. Bike was shipped exactly as depicted in the photos. Can’t beat saving 50% over retail! Will be buying again!

I do not get a quick reply from upway regarding how to manage repairs. The electrical part of my bike no longer works and as I use this every day as only mode of transport I need to know if I can repair it myself or not.

Price was not what I expected, however the entire process of selling to payment was quick and seamless

The bike is amazing. However, the shipping was so slow. Upway charges $250 for shipping! I called Upway and the customer service said pretty much it’s out of their hands on delivery. I was given a delivery date after a tracking number was issued. It wasn’t delivered until 5 days later, or 3 business days. I’ve ordered an ebike heavier than this one from another online used bike store, and it came in a less than a week via FedEx, and they charged $99 from Florida to CA. Upway uses SEKO to deliver, which is horribly slow. And they don’t call or give you a delivery time of day, which had me stay home all day to wait for it. All in all, it took 2 WEEKS for a SoCal to NorCal delivery. They can do better. If you’re eager to ride, know that you might have to wait if they continue using SEKO for shipping.

About the best online bike purchase experience. Box arrived and was easy to put together. There were a couple of dings in the paint job but I still got a good deal.

If you’re trying to sell an E bike, from my experience, they only offered about 20% of retail for mine with only 10 miles on it. I would highly recommend selling your bikes elsewhere.

Pro:
The bike I purchased was presented online as an Orbea Gain M30i e-road bike. The way the bike was packaged for shipment really impressed me. The condition of the bike is excellent. I only had to replace the coin-type battery in the Mahle display. It looks like a new bike. Assembly was easy.

Con:
The model pictured (the bike I received) was a not the Gain M30i, but instead the Gain M30 1X. Although the frames are the same, it has a manual Shimano GRX shifter and derailleur, not Di2. It's a hybrid road/gravel bike. The description in the listing and the photos were of two different bikes. Aside from the frame, the drive train, brakes, saddle, shifters, and tires are all different. Had I known this before ordering I might have chosen a different bike.

I will keep the bike, since I’ve already set it up. I've replaced the tires with road bike tires at my expense. I wrote to Upway to tell them, but they have not replied.

Grand choix de vélos, contact facile.

I purchased an Orbea Kemen 30 from UpWay. When I opened it I quickly realized the bike was the lower tier Kemen 40. I immediately called UpWay and the help person denied any difference even though I pointed out the lower spec components, he simply ignored me and stated the components were the same, they're not. Different shocks, different shifter, different derailleur. On top of that the rear tail light does not work, so right away I have to figure out how to get that fixed. Feeling dissapointed.