UPS Reviews 

Too bad I didn't read these reviews before dropping off a parcel in Grand Canaria on January 7th. The parcel only cantains personal items, this is not a commercial transaction and shipper and recipient are both situated in the EU. After multiple BS e-mail exchanges, today is January 30th and my parcel still hasn't moved an inch. Am I ever going to receive my package???

Worst service ever
Returned my parcel twice fake and thief company

Ridicolous service, they claimed to not have the address even if was written then I have called them to give them the address and they said the receiver must go to the post office to pick it up....worst service...plus you cannot do anything on line ...robot that is returnign you to the same page at the beginning and not helping...welcome UPS ..we are in 2024!!!!

The worst delivery service.
This situation has already repeated several times when the courier is too lazy to come to my house. I’m at home, no one called me and then I receive a message that the courier was unable to deliver the parcel (?!!). And take the parcel to pick-up point convenient for HIM, not for me. Nobody came, nobody tried to call me, my phone was in my pocket.
And I have to go there, spend additional money on a bus and waste my time. I already paid for delivery to my door.
You cant just change the point on your site, you need some additional code, that could never be found.
(UPS Espana, Asturias)

2 times delivery cancelled ( I have lost two days waiting at home) . Lies in the email that there is no address provided when address was all the time visible on your trucking page( I have screans). Absolutely no contact, no suport and no respect for customers. This was the Christmas gift I was waiting for so thanks ups for ruining this for me. When I wanna put complain on ups website they said it can't be submitted (joke). Absolutely worst of the worst delivery services in Spain I have ever seen. Definitely not recommended . Useless

Absolutely, totally, 120% incompetent - avoid at all cost if you're in Ibiza or Spain! One star is too good for this company. I have now had four messages confirming a delivery window - so I've waited in four times. Each time - nothing happens. They can't even trace where the parcels are in their systems. I went to their supposed depot this morning - no desk, no help and a queue of seven desperate people all trying to trace their missing items. I will be checking who the courier is in future and will avoid retailers who use UPS on the island. When you have one job to do - do it well or don't bother at all.

UPS on Ibiza is an absolute disaster.
Every vendor should be obliged to mention the transport company with whom they work.
When the order is placed it's normally to late to decline.
I recently waited more than 3 weeks for a parcel from Switzerland. First UPS told me they could not deliver it to the given address, so I selected an address for pickup which they suggested, then they informed me that they can't deliver to this address, when I asked them again where I can get my parcel I did not get any reply for another week, then I learned that they already returned it to the sender but will return it to Ibiza and finally after 2 weeks I got another shop address (also not a UPS shop of course) and then I had to wait another 3 days to pickup my consignment.
All the time I was in contact with the seller, the UPS headoffice (in Madrid) and the local contact, but there was hardly any response. They only told me the local contact would call me,what they never did. The headoffice knows what a disaster their organisation is, but they don't do nothing to improve the situation!

I sent two different parcels, everything went wrong. The advise from customer service is always wrong or has missing information, they are rude and hang up on you when you ask for information and refer you to read the email instead of wasting their time!
One parcel arrived open and with a broken zip, the other one has fragile signage everywhere and everything was covered in bubble wrap, yet even before opening the box it already sounded it had broken pieces inside.
The delivery time took 3 times longer than expected and no one takes responsibility. I am still waiting for the receipt from customs and need to continuously chase the company to get answers, without getting any.

PLEASE AVOID USING UPS AT ALL COSTS! THEIR SERVICES ARE EXTREMELY POOR, THEY WON´T LOOK AFTER YOUR PARCEL AND THEIR CUSTOMER SERVICE IS RUDE AND UNPROFESSIONAL.

Things went wrong many times. Lost parcels, lost invoice, damaged parcels. I have never, ever encountered a company with such incapacity to do things right. A nightmare to deal with especially if your business depends on it.

Absolutely terrible service! If I could give minus stars it would be a MINUS 5. No communication, No help! I am frantically having to chase UPS for any information. Tracking said parcel stuck in Barcelona for over 3 weeks, all paperwork was attached to the parcel yet UPS wanted copies of it emailing. Yet - STILL NOT MOVED!! Just a scan everyday. Now they say it will be returned to sender! I have explained to 3 separate departments that the items in the box are spare household items which we are sending to our holiday home in Spain and sent copies of paperwork to all 3 too. I even suggested they open the box to confirm this. It has become a VERY STRESSFUL situation. UPS YOU SHOULD FIND A WAY TO COMMUNICATE WITH YOUR CUSTOMERS. I would not recommend UPS to anyone!

I’ve had many bad experiences with UPS in Spain. This is the worst. A customer bought an item from me and I shipped it Express with UPS (their expensive service). It arrived at the access point 2 days later on the 12th of July. My customer rang The Access Point to say that she would be there on the 19th. They said it was fine as they have the packet until the 26th. When she arrived on the 19th they said the packet had not been delivered to them despite it begin scanned into the access point and their previous phone call. They said was a mistake and to call a number that she later found out was disconnected. This packet miraculously reappeared and was dispatched back to me (at additional charge) because they said she refused it. However, despite me having an account with UPS they did not have my address to return it to and decided not to contact me looking for it. So essentially they decided to charge me twice for shipping my packet the length of Spain and back and ruining two persons days. UPS is usually quite disappointing but they excelled themselves when I rang customer service to give them my address was hung up on initially. Then when speaking to the most disinterested girl and suggesting that they look into my complaint with the access point (as I had lost considerable money on this sale) was hung up on again.

UPS customer service should be completely overhauled . They do not provide solutions to your urgent deliveries . It’s supposed to be an expedited delivery service company. They are rude, obnoxious and they keep changing the excuses of why your package will not be delivered until 24 business hours later and if it’s a Friday , you are stuck waiting for a Monday/Tuesday delivery if lucky . It’s an American company , but the customer service department is not in tune with American customer service standards . Really bad treatment .

my tracking ref. 1ZA926206897035179 The driver never attempted to come to my house, UPS kept telling me, not correct address, I have lived here 20 years, using the same address, I contacted several times, why can the driver not phone me, no response, I then included an area near me, being helpful, then told, customer changed address! another delay, after 7 days from initial delivery, still no delivery, I kept writing to customer service, no response, In the end I had to tell them I`ll go to Pick-up area, which is half an hour from my house, bearing in mind I have paid for a delivery to be made. This is the normal way UPS Spain, treats us. I have now been in touch with the seller, and told them I will not be making further purchases from them if they use UPS, I have done this to previous Sellers using this Carrier. It is a disgrace!

UPS Didn't even try to deliver my package and brought it directly to a service point not even close to me. I had to collect it over there. What a bad Service

I chose their next-day delivery to send some documents (very light, <500g) from Spain to the UK because they advertise for delivery by 1pm the next day if drop off before 1pm.

I had to document dropped off at 11am which is in their required time window.

At 5pm UPS picked it up from the local access point and had it deliver to Cologne, Germany at about 1am that night.

The next morning 8 am I called to ask and make sure that I'll get the document that day as it is very important for my legal appointment.

The phone agent said she did not think that the package will be delivered to the UK that day because it is still in Germany at that time.

That is when the disaster with UPS starts. The following two days I called them so many times to urge the delivery, explained to them how important it was to me to have the document asap .

First, they lied to me that there is a delay in picking up the package in Spain.

Later they lied again saying no the delay was due to adverse weather in Spain.

Then they lied some more that there was extreme weather conditions in Germany!!

There were no weather issues at all! Spain had some little rain, but the weather in Cologne was perfect. I can't believe that they can make such shameless lies again and again. Don't they think that everyone with an internet connection can check and ask people all around the world about weather conditions?

I was literally depressed the following days, seeing no sign that the package is been going on way, while my appointment, schedule, and flight is at risk of being cancelled altogether.

And they did.

UPS took 4 days to finally deliver the package.

4 days late, I missed everything.

My biggest regret is to trust them the second time. I already had a horrible experience with them back in February, when I sent a birthday gift from UK to Spain and expected 3-5 days delivery but it took 3 weeks. I and the receiver had to spend tons of time dealing with custom procedures, for UPS did nothing to guide me when I register to send a personal gift.
and It was delivered broken, opened and repacked.
They also asked the receiver to pay for an extra fee without noticing me.

This time as I only send some piece of papers, there should be no problem at custom, but they still blame the (perfect) weather for the poor service.

Unbelievable!

When I emailed them requesting a refund for their horrendous service, they told me to contact local ups in Spain.

I don't see myself wasting more time going through that, as I foresee they will find whatever lame reason to not authorise the refund. I decide to spend the time instead to write this review, and I'll post it wherever I can.

Never, ever, use their service!!!!

They sent me dozen of parcels every year but yet, this time they say my address does not exists so they choose (without informing the vendor or me) to send it to a pick up location 4 hours from my house. You try to talk to them but they are robots, is just imposible to reason with anyone. I hope AI ends up with all your jobs. This is UPS Spain.

Yet another dishonest company. The same old lie 'customer wasnt home'
I have wasted SO much time with these terrible delivery companies.....

After waiting in all day for a delivery, UPS Spain updated Amazon at 14:48, saying that our address did not exist.
I immediately contacted UPS, Amazon & the vendor to notify them that our address was correct, only for UPS Spain to update their message at 15:48 saying that they were not able to deliver.
We telephoned 'Customer Service' where you have a tortuous menu to navigate, before you can actually get to speak to a human being.
Then, they say that 'because you queried the delivery, it will take an extra 24-48 hours'.
Do UPS Spain really expect you to wait around at home half a week, just in case they decide to maybe deliver?
They do not deserve to be in business.
I really expect the consignment to be returned to the vendor without ever reaching us.
They are truly disgraceful!

Ordered a Pressure Valve from Jordan, charged €25 transport. On delivery UPS REFUSED TO GIVE ME MY PART without paying what they called AN EXTRA TRANSPORT CHARGE of €19,24 in addition to Customs charges of €10,95. They provided NO RECEIPT and the Driver said l had to pay in CASH. The Valve was advertised by PLATINUM INTERNATIONAL CO. at 30 USD or about €27 in the end it cost me €90. Heard so many BAD STORIES ABOUT BOTH UPS and PLATINUM not to be recommended, they are bad news.