UPS UK Reviews 

I have had an account with UPS for over 10 years; I have just realised that they are overcharging me by as much as 40%. I can get the exact same UPS service from Interparcel at almost half the price. I asked customer service why this was. Their reply told me that my account wasn't eligible for customer service- and my prices were displayed on their website. Perhaps my small business is worthless to them.
Please avoid UPS they have no regard for customer loyalty

The delivery was fast and earlier than the projected time. The delivery man was payient.

Great service, reliable, and accurate tracking! A***

Worst delivery company I ever used, said 2-3 days delivery, my package was in one German facility for 3 days, then once they got it to England I received a notification saying the lorry has been late and they will be adding an additional business day, and I'm still waiting for the package since it's still not here, I will never ever used this delivery services ever again, the amount of stress it caused me is absolutely insane

All updates tracking etc were great and accurate !!

I would never again use UPS. They delivered urgent medical supplies 10 days late, their communications were woeful and repeatedly incorrect and they rejected a well documented complaint.

Very very very bad service giving it recommend never no use this company because they're thinking England is banana republic first no give any time frame.e just wrote down Delivery coming END of THE DAY we're today 4th today 4th day waiting lied still I was ordered phone from motorola.com still waiting not received rubish company not keep his own promised
Also motorola company not care customers cheap company ups use and lost their customers they're gave me depression very poor service both motorola company and UPS ::

I was not able to take the parcel on the day delivery was scheduled. But able to choose a different date. UPS kept my parcel safe for 10 days delivering it on the correct day I asked for. They even sent email the day before to say it would be delivered following day as requested by me. Amazing service thank you.

Always a pleasure to deal with UPS UK, marvellous service, wonderful drivers, top company!!!💚

Incompetent customer service.
They sent me a notification that they would deliver a parcel for me on the 11th Sept. As soon as I received the email I went on their website and re-arranged the delivery for yesterday the 15th.
About lunchtime I decided to track the parcel on line only to find they weren't going to deliver the parcel until today, the 16th.
I then spent the best part of the next 2/3 hours on the phone or on-line trying to get past the electronic Artificial Moron they use for chats or to answer the phone. I failed to get through to any intelligence human or otherwise.
In the end I decided to visit their depot which is only a few miles from home. There I was helped by Paul who found my parcel and gave it to me after checking my identity.
If it hadn't been for Paul I'd have given UPS zero stars

Stuck at home for two days waiting the delivery of a mattress from Amazon.
First day they sent me a notification saying the address was wrong. Which wasn't. I called them to confirm the address is right and the other couriers do deliver.
Today, they attempted the delivery saying I wasn't at home when I haven't moved from here. And Amazon is incapable of sorting things out as they keep repeating the tracking says they attempted the delivery. I paid to waste my time and being gaslighted.

Exemplary service, from the first click of the app to the prompt delivery time, actually flawless

I was kept updated on delivery time and it went like clockwork really happy would highly recommend

Driver was very polite and was very happy with his manner

Friendly efficient timely service. Very professional and polite.

Delivered quickly when predicted

never ever ever ever will use it, thats my 5th package with them, 3 of 5 times charged me extra 200!!! and 3 of 5 times damaged content of my parcel, careless company, does not care about costumers and its content AVOID AVOID AVOID

Great service, polite driver and well informed about delivery