Uppbeat Reviews 1,993

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their exceptional helpfulness and quick responses, often highlighting specific individuals for their outstanding assistance. Many people appreciate the clear, detailed, and solution-oriented approach to customer service, which makes troubleshooting and resolving issues smooth and easy. The overall service is described as professional, efficient, and very supportive, with prompt communication being a key factor in customer satisfaction. Reviewers are particularly impressed with the quick response times, often receiving answers and solutions within 24-48 hours, which helps them meet their deadlines. The user experience is generally positive, with many finding the platform easy to navigate and understand, and appreciating the variety of music and assets available.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the site's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many praising the outstanding and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Great support experience. I had a troubleshooting issue, and the team followed up properly until everything was solved. Dano O’Brien was especially helpful and made the whole process smooth and easy.

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I switched to Uppbeat after a year with…

I switched to Uppbeat after a year with another leading provider. I'm a small content creator (saying that still makes me cringe!) who values the importance of good music to accompany my travel/vanlife content. Uppbeat has so far delivered! And when you add to that a huge SFX and LUTs library, well, it's the complete deal. I have yet to fail at finding an appropriate song or piece of music to accompany my work.

11 April 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Ah, thanks Darren, we're so glad to hear you're enjoying Uppbeat!

Rated 5 out of 5 stars

Such a great platform to help me with…

Such a great platform to help me with my edit. The most amazing thing is that you have a support team, willing and ready to help you at any time. I can feel safe and relaxed using assets from uppbeat.

8 April 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's lovely to hear, and we're so glad to have helped :)

Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care like this is becoming increasingly rare, which is why I am so grateful for Uppbeat’s support. When one of my YouTube videos was suddenly hit with a copyright claim, their team could not have been more helpful in working to get it removed. Even though I am only a small client, they treated my issue with real importance, and that level of service was genuinely impressive.

1 April 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to have helped!

Rated 4 out of 5 stars

A large selection of audio

A large selection of audio, with many ways to refine your searches. Being able to protect my YouTube channel is a great relief.

23 March 2026
Uppbeat logo

Reply from Uppbeat

Thanks so much, we're so glad to hear you're enjoying Uppbeat!

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with the Uppbeat customer support team. They were quick to respond, very professional, and genuinely helpful.

Rachel, in particular, took the time to understand my situation and resolved my issue very easy and quick, which made a huge difference in my workflow. I really appreciated how clearly everything was explained and how supportive the team was throughout the process.

It’s clear that Uppbeat cares about its users, and that level of support makes me feel confident continuing to use the platform for my projects. Highly recommended!

31 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for this, Ahmed! We are so glad to hear you're enjoying Uppbeat and to have helped with your workflow and projects :)

Rated 5 out of 5 stars

been using uppbeat for my youtube…

been using uppbeat for my youtube channel for about 6 months now and the music quality is genuinely better than what i was getting on other platforms. had a licensing question and Dano got back to me same day with a clear answer which i wasn't expecting honestly. only thing id like is more lo-fi options but thats a personal thing

29 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Evelyn, we're so glad to hear you've been enjoying Uppbeat! I'll be sure to pass your feedback onto the wider team, too :)

Rated 5 out of 5 stars

User friendly 😎

User friendly.
Easy and efficient customer service.
Good library of options.
Subscription isn’t too expensive.

26 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Spayley!

Rated 5 out of 5 stars

The team is very supportive

The team is very supportive, very helpful.
The website is also easy-to-use and have many high quality materials. Couldn't leave without it right now. Will be glad to give a renew of subscription next year.

26 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Cora, we're so glad to hear you're enjoying using Uppbeat!

Rated 5 out of 5 stars

Best place to get music and more for your content!

Upbeat is a fantastic place to get music, sound effects and more for your content. They are always adding new music and other content to the site. But not only that- the support is honestly the best I’ve experienced. I had some issues with my account because I made a mistake so I reached out to the support team. They were so gracious and helpful to me. I really appreciated it! They are also budget friendly! I highly recommend them!

26 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Cornelia, thanks so much for your kind words! We're really glad you're enjoying Uppbeat and that we've been able to help here :)

Rated 5 out of 5 stars

Support team

The help I received from Rachel from the support team was very practical, comprehensive, and at the same time maintained in a very pleasant tone

23 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey there Piotr, thanks so much for the kind words! We're so glad to have helped.

Rated 5 out of 5 stars

What makes me stick with upbeat is the…

What makes me stick with upbeat is the variety of music. I used epidemicsound but the music in upbeat is better suits me. Only drawback is upbeat doesnt have music trim option. Or the option to downgrade plans. We have to cancel subscription and then resubscribe to the plan suited.

24 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Bharath, this is great to hear :) We've actually got a new music trim feature coming soon to Uppbeat -- keep your eyes peeled!

Rated 5 out of 5 stars

Outstanding assistance from Dano O'Brien

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to download my Lut's. That's flat out Outstanding assistance and great advice. He's already reached out to the Technical Team to see what's causing my issue. Dano, thanks for the very quick and Outstanding assistance.

Mark Wells

16 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is lovely to hear Mark, we're so glad to have helped with this! Happy creating :)

Rated 5 out of 5 stars

The support team was incredible…

The support team was incredible responsive and helpful! They got back to me in hours of my query and resolved it immediately, awesome job. The whole team provides great service, and uppbeat is a fantastic product!

19 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Steph, we really appreciate it!

Rated 5 out of 5 stars

Their contact is as good as their website.

I'm still trying the website for a few months. My question for contact them was specific, looking for a long generic FAQ or being on a loop talking to a bot was not an option.

I thought it could be brushed aside rather quickly like many contact e-mails often do, but it was answered fast, it was clear, and it was detailed.

I am very pleased with their services.

13 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We are so happy to have helped with this, Alexandre!

Rated 5 out of 5 stars

Helpful and attentive…

Rachel was very helpful and attentive in replying to queries. I would definitely recommend Upbeat, it has a fantastic selection of music that can be used in videos.

11 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Angie!

Rated 4 out of 5 stars

Good variety of effects and music

Good variety of effects and music. The price is a little high for the lesser plan, imo, set at approximately 20% higher than what seems to be fair market. Filter and navigation on the site needs some tweaking, again, imo. Overall, I like what they have to offer!

9 March 2026
Uppbeat logo

Reply from Uppbeat

Hey there Dawn, we're so glad to hear you've been enjoying Uppbeat so far :)

We're always looking to improve at Uppbeat, so we really appreciate you taking the time to provide us with this feedback. I'll be sure to raise this with the wider team!

Rated 5 out of 5 stars

Lovely support

I chose one year of Uppbeat as a gift to my friend. I wasn't sure how the subscription would be managed in that case and contacted their support. They explained everything to me in a very nice manner and did everything I needed to be done.

11 March 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to have helped with this! Thank you for taking the time to leave us this review :)

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