Until the past 75 days or so, I had a 4 / 5 star experience. When I reached 2500 pts, I tried to redeem ($25). I emailed and was told the fix was scheduled "soon". I completed more surveys, When... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've seen others complain about this before, and I honestly thought they were exaggerating, but it's true. I completed a 60 point survey of over 30mins, got logged out, and was permanently banned for... See more
Company replied
If I could give this POS company a -10 score I would. They remove points from your account without reason and when you reach out over 5 times with no response, you realize that they are scammers and... See more
Company replied
This is the 5th time I have reviewed unlock surveys in about a month, hoping to get to the bottom of the problem they are having redeeming points. Each time I have listened to the reply given, and ha... See more
Company details
- Market Researcher
- Consumer Advice Center
- Marketing Agency
- Research and Product Development
- Research Institute
Written by the company
Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.
Contact info
United States
- support@unlocksurveys.com
- unlocksurveys.com
1.8
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don’t know if I got shadow banned or…
I don’t know if I got shadow banned or stuff I had a streak on my account and it was no where to be found and I’ve not been getting surveys on my account also after I was just 196 points away from cashing out which is unfair
25 February 2025
Unprompted review
Reply from Unlock Surveys
Hi,
We are sorry to hear that you have encountered an issue on our community. We would like to speak to you further about your experience and help troubleshoot. Please reach out to our Member Support team at support@unlocksurveys.com and one of our team member will be in touch.
Thank you,
Unlock Surveys Team
Been a member on this panel for few…
Been a member on this panel for few months and so far it’s been good. There is always a survey to take and the points offered is good. The monthly bonuses is a great additional. They mentioned they are going to switch to a new member experience in the coming weeks. Excited…
27 January 2025
Unprompted review
Reply from Unlock Surveys
Hi Deneesha,
Thank you so much for the positive reviews. We are thrilled to hear that you had a great experience on our Unlock Surveys community. We are continuously working on improving the overall experience for our members to ensure they have a rewarding experience. Please keep an eye out for some really cool updates coming to the community soon! :)
Thanks for being a valuable member in our community!
Regards,
Unlock Surveys Team
not permitted to join
I went to the site to join and gave them my birth month and year and then household income and then was told based on my answers the site was not relevant for me. So it either disqualified me based on age (I am 60) or household income not even letting me join. what a miserable worthless destined for failure waste of time website. I do several legit survey sites with no problems. Prolific and cloud connect are great.
26 January 2025
Unprompted review
Reply from Unlock Surveys
Hi Stanley,
We are sorry to hear that you did not have a good member registration experience. We don't have any limitation on our community to join based on age or income. As long as you are legally over the age to join an online survey community, which you are, you should have no issues joining the community. We would like to speak to you further about your experience and help troubleshoot. We will ensure you become a member of our panel. Please reach out to our Member Support team at support@unlocksurveys.com and one of our team member will be in touch.
We would love for you to become a member on our Unlock Surveys community.
Thank you,
Unlock Surveys Team
I was a member of maru springboard…
I was a member of maru springboard america for a long time with no problems; now, I have a few points left, and can't even get into the site, and no way to contact them. Looking for other, honest sites, now.
5 January 2025
Unprompted review
Reply from Unlock Surveys
Hi Ally,
We are sorry to hear that you are having difficulty accessing your account. We no longer go by the name Maru Springboard America. We've relaunched as Unlock Surveys. You can access our website at www.unlocksurveys.com and access your account there. Please ensure to login using the same credentials. If you are having issues logging in, we would suggest you to do a password reset and try again.
If you continue to run into issues, please reach out to our Member Support team at support@unlocksurveys.com and one of our team member will be able to help you. :)
Thank you,
Unlock Surveys Team
I have been waiting since December 20th
I have been waiting since December 20, 2024 for my redeemed gift card award. I ordered it on Dec. 20, 2024, and it was supposed to be e-mailed to me within 24 hours. I have e-mailed them at least five times, and the only response I've gotten is that they received my e-mail. I tried to find a phone number for them, but I've had no luck. If and when I ever receive the gift card, I will then discontinue answering their surveys
20 December 2024
Unprompted review
Reply from Unlock Surveys
Hi Vivienne,
We are sincerely sorry for the experience you had when redeeming your reward. We can see in our system that you redeemed your reward on Dec 20, 2024 and it was fulfilled. If you still have not received the reward, we would recommend you check your spam/junk folders to ensure it didn't get delivered there. We will have our Member Support team reach out to you to ensure you have received your reward.
Thank you for being a valuable member of our Unlock Surveys community and would love to see your continued participation.
Regards,
Unlock Surveys Team
Waste of time trying to sign up to join…
Waste of time trying to sign up to join this site and nothing the page stays the same. I found the FAQ look up how to join click on a link that seemed helpful fill out everything to join the site for unlock surveys only to get a message However, based on your answers so far, you will not find the community is relevant to you.
19 October 2024
Unprompted review
Reply from Unlock Surveys
Hi Ashley,
We are sorry to hear that you did not have a good member registration experience. We would like to speak to you further about your experience and help troubleshoot. Please reach out to our Member Support team at support@unlocksurveys.com and one of our team member will be in touch.
We would love for you to become a member on our Unlock Surveys community.
Thank you,
Unlock Surveys Team
I stand corrected - completely legit, redeemed 2x in 1 month for more than most
10/1/24 Edit:
I'm very pleasantly surprised that I have to revoke the majority of my previous review. While Unlock may not have as many surveys available as some other sites, and as such it takes a while to accumulate enough points for the minimum reward (2500 for $25 in gift card/Paypal form), when I did reach that point and submitted my redemption request I received my incentive the same day. Normally I reserve judgment on these kinds of sites until I've redeemed more than once...but most sites reward at $5-$10 a pop, so I find $25 for one redemption as compelling as at least 2-3 from others that pay out less. Quality is better than quantity, and I'd rather take longer to earn a reward and actually receive it than have dozens of surveys available to complete and end up not being compensated for doing them. So, kudos for putting your money where your mouth is, Unlock - I hope you stick around :) .
10/31/24: (very positive) Edit: I received my second payout of $25 from Unlock, again on the same day I submitted the request. $50 in a month may not seem like much to some, but for a "starving grad student" etc., just for answering surveys for a few hours a week makes this a very feasible site, and since they've paid out twice (when half the sites out there which require such a high redemption cost, let you do almost all the tasks, and never pay out), unless there's a dramatic change they have my full seal of approval. If surveys are your thing, I advise that you give it a try; be a little bit patient with survey availability, because more do come along and you know your time won't be wasted because you'll be compensated as initially stated.
Current verdict: 5+ stars.
26 September 2024
Unprompted review
Reply from Unlock Surveys
Hi Beka,
Thank you so much for the positive reviews. We are thrilled to hear that you had a great experience on our Unlock Surveys community. We are continuously working on improving the overall experience for our members to ensure they have a rewarding experience. Please keep an eye out for some really cool updates coming to the community soon! :)
Regards,
Unlock Surveys Team
Waste of time
Thank you for your interest in joining the community. However, based on your answers so far, you will not find the community is relevant to you.
All the best,
Unlock Surveys
6 August 2024
Unprompted review
Reply from Unlock Surveys
Hi Jeff,
We are sorry to hear that you did not have a good experience when trying to join our Unlock Surveys community. We would like to speak to you further about your experience and help troubleshoot. Please reach out to our Member Support team at support@unlocksurveys.com and one of our team member will be in touch.
We would love for you to become a member on our Unlock Surveys community.
Thank you,
Unlock Surveys Team
Absolute scam company
Absolute scam company. I couldnt care less if they themselves ik to work with , although they cant be when the only answer their site provides for when you'll review your payment is within a week by email, they are all over in other survey websites and apps like drumo, qmee, beforthright, and 5surveys, putting in signups for their site intentionally designed knowing you wont ever get a penny on that site for taking their survey.
21 July 2024
Unprompted review
Reply from Unlock Surveys
Hi Jeffrey,
We are sincerely sorry to hear that you did not have a good experience on our Unlock Surveys community. We can assure you that we reward our members survey points for completing surveys and other activities on the community. If you continue to run into any issues with your member account, please reach out to our Member Support team at support@unlocksurveys.com and our team will happily assist.
Thank you for being a valuable member of our Unlock Surveys community and would love to see your continued participation.
Regards,
Unlock Surveys Team
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