Unlock Surveys Reviews 

129
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Consumers frequently faced frustrating account suspensions, blocked access, and missing points just as they reached the minimum threshold required to redeem their earned rewards. Reviewers stated that customer support was entirely unresponsive, often providing generic automated replies or failing to answer completely when contacted about severe payment delays. Some reviewers were happy with the actual survey content and successfully received their financial payouts after completing the necessary account verification process. People also mentioned that the platform featured simple navigation and interesting survey topics to explore once accounts were fully cleared by staff.

What people talk about most

Website

Reviewers highlight ambiguous aspects of website, sharing mixed experiences regarding its usability and... See more

Response time

Customers had negative experiences with response_time, frequently reporting terrible communication and... See more

Payment

Users describe ambiguous interactions with payment, as experiences with cashouts vary widely across the... See more

Customer service

Consumers find customer service to be disappointing, noting that support is often non-existent or... See more

User experience

Clients share ambiguous opinions on user experience, as experiences with the platform vary significantly.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Until the past 75 days or so, I had a 4 / 5 star experience. When I reached 2500 pts, I tried to redeem ($25). I emailed and was told the fix was scheduled "soon". I completed more surveys, When... See more

Company replied

Rated 1 out of 5 stars

I've seen others complain about this before, and I honestly thought they were exaggerating, but it's true. I completed a 60 point survey of over 30mins, got logged out, and was permanently banned for... See more

Company replied

Rated 1 out of 5 stars

If I could give this POS company a -10 score I would. They remove points from your account without reason and when you reach out over 5 times with no response, you realize that they are scammers and... See more

Company replied

Rated 1 out of 5 stars

This is the 5th time I have reviewed unlock surveys in about a month, hoping to get to the bottom of the problem they are having redeeming points. Each time I have listened to the reply given, and ha... See more


Company details

  1. Market Researcher
  2. Consumer Advice Center
  3. Marketing Agency
  4. Research and Product Development
  5. Research Institute

Written by the company

Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.


Contact info

1.8

Poor

TrustScore 2 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(129)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BS WEBSITE!

BS WEBSITE!! JUST FOUND THEM YESTERDAY STARTED DOING SURVEYS WAS DOING REALLY GOOD AND NOW ALL THE SUDDEN SINCE I'M 500 POINTS AWAY FROM GETTING THE 2500 IT BANNED MY ACCOUNT I WENT TO LOG BACK IN AND IT SAYS MY ACCOUNT IS PERMANENTLY BANNED FOR VIOLATION OF THEIR CONDITIONS I DON'T KNOW HOW THE HELL THAT I VIOLATED THEIR CONDITIONS!! IT'S BULL CRAP I WAS 500 POINTS AWAY AND THEN ALL THE SUDDEN MY ACCOUNT IS PERMANENTLY BANNED REALLY!! SO THAT'S WHY I'M CALLING IT BS WEBSITE AND CON ARTIST!! AND APPARENTLY THEY DON'T HAVE ANY CUSTOMER SERVICE TO BE ANSWERING YOU BECAUSE I WANT THEM TO EXPLAIN HOW MY ACCOUNT IS BANNED PERMANENTLY WHEN I DID NOTHING WRONG!!🤬🤬🤬🤬

2 March 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Robin,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 4 out of 5 stars

NEED HELP, SOMEONE PLEASE HELP ME OUT HERE!!!!!!!!!

I'm just trying to find out if there's an app for Unlock Surveys on a android phone, I have been trying to find it for 4 days now and I'm going crazy. If someone could please help me find the app for it I would be really so very very very very very very very very very grateful for ur help. Thanks again

Nina Thomas

29 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Vanessa!

Thanks for reaching out. At the moment, Unlock Surveys doesn’t have a mobile app available for Android or iPhone. The only way to access it is through a web browser. The good news is that our website is fully optimized for mobile, so you can easily navigate and use all its features from your phone.

We’re always working to improve the experience, so your feedback is greatly appreciated. While we don’t have an app right now, we may consider developing one in the future.

If you have any other questions or need help navigating the site, we’re here to help!

Warm regards,
Unlock surveys

Rated 5 out of 5 stars

Terrible experience, suspended Immediately After Completing a Survey after already reviewing my account

I’m honestly fed up. My account was reinstated not long ago, and I thought everything was finally fixed. But today, right after I finished a survey, the platform redirected me to my dashboard, the page refreshed by itself, logged me out, and when I tried to sign back and I was suspended AGAIN.

No warning. No message. No explanation. Just an instant auto ban the moment the survey completed.

At this point, it feels completely unfair and extremely frustrating. Getting banned immediately after completing a survey makes no sense at all. If they can’t maintain a stable or reliable system, users shouldn’t be punished for it.

Terrible experience, and honestly exhausting having to deal with this twice.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

They kick toy off too many times

21 February 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Randy,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 3 out of 5 stars

So far so good.

Had a payment issue that was quickly resolved.

So far so good. 2 cash outs.

18 February 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Seth,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

This is a total scam did all of there…

This is a total scam did all of there surveys and when I got to almost the time to cash out it locked me out of my account this was a total waste of time a they owe me $21 don't use this if you actually want to be paid
Scam!!!!!

5 February 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Andy,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

Absolutely unacceptable and dishonest…

Absolutely unacceptable and dishonest practice.
I wasted 60 full minutes completing a survey, answered every quality and attention-check question correctly, and the survey was approved.
A full week later, $5 was quietly deducted from my balance with no reason, no warning, and no explanation.
This is a clear abuse of users’ time and trust. Retroactively removing rewards after approval is unfair and unethical.
Until this behavior changes, I strongly do not recommend this platform to anyone

Ticket number
1000338385

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I only had 800 points left to…

I only had 800 points left to accumulate before I could cashout the $25 PayPal. While I was in the middle of a survey I was logged out!! When I tried to login all of a sudden my account is "permanently suspended" due to "terms and conditions violation " REALLY!!! I've been doing surveys for the last 3 days with no problem and now that I was close to my first cashout that happens! Definitely seems like a scam...1000337908 <- Ticket Number

28 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

This is one of the worst websites in…

This is one of the worst websites in terms of lies and deception. I created an account a few days ago and haven't completed any surveys, and today I see that my account has been suspended for violating the terms! A fraudulent website, beware of it!

16 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

After a long struggle

After a long struggle, I finally reached the minimum withdrawal threshold of 2,500 points, only to discover that I could not redeem my first rewards with absolutely no clear reason.
I contacted customer support, and after an entire week, I received one meaningless reply with no solution, after which they completely stopped responding.
The bigger shock came today when I tried to log into my account, only to find that it had been suspended under the excuse of “violating the terms and conditions”, with no explanation, no prior warning, and no evidence whatsoever.
It is painfully obvious that this excuse is used solely to avoid paying users once they reach the withdrawal stage.
⚠️ I strongly warn everyone against this website.
What is happening is not poor service or a technical issue — it is a deliberate and systematic approach to suspend accounts after wasting users’ time and effort.
This platform is a pure scam, and staying away from it is the smartest decision

Ticket number
1000335801

The support team responded with the same empty words and flimsy excuse that I was violating their terms. Support responded with the same empty words and flimsy excuse that I violated their terms. I will not remove my rating unless the problem is resolved.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

After a lot of effort

After a lot of effort, I reached 1,300 points, but after that, I could no longer log out of my account, and the issue is still ongoing.
I contacted support, but the response was slow and unhelpful.
It seems that obstacles appear when users get close to redeeming rewards, preventing them from withdrawing.
⚠️ I strongly warn everyone about this website, as it appears to be a clear scam, and avoiding it is the best course of action

update
After a long time, this is how support responded to my request

After a thorough review of your account, we will stand by our decision. This decision was made because the account did not meet our quality standards and was found to be in violation of our Community Guidelines and Terms of Service, which all members agree to upon registration.

I strongly warn everyone against dealing with this website; it is nothing but a scam.

12 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Lonnie,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

After a long struggle

After a long struggle, I managed to reach 2,000 points, but immediately after that, I could no longer log out of my account, and the issue is still ongoing.
I contacted customer support regarding this problem, but the response was either extremely delayed or completely unhelpful.
Shortly after reaching this point level, my account started behaving suspiciously and became restricted without any clear explanation.
This gives a strong impression that problems begin as soon as users get close to redeeming rewards, in order to prevent them from proceeding.
⚠️ I strongly warn everyone about this website.
This is not a coincidence or a temporary technical issue — it appears to be a deliberate tactic to block users after they invest their time and effort.
This platform shows clear signs of being a scam, and I highly recommend staying away from it

update
This is how support was provided after a long wait.

After a thorough review of your account, we will stand by our decision. This decision was made because the account did not meet our quality standards and was found to be in violation of our Community Guidelines and Terms of Service, which all members agree to upon registration

Beware of this deceptive website once again

12 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Arlice,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

My account was created a few days ago…

My account was created a few days ago and was unexpectedly suspended without any clear reason.

12 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and we are sorry you recently had a poor experience on our community.

We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at support@unlocksurveys.com. One of our rep will be in touch with your to investigate the issue with your account.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

I created my account a few days ago

I created my account a few days ago, and it was suspended without any reason. I contacted support on the 9th of the month, and they still haven’t responded until now!!
ticket number
1000336040

9 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

Suspended for no reason

I set up my account yesterday, and I came back today to find my account was permanently suspended for no reason!

4 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and we are sorry you recently had a poor experience on our community.

We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at support@unlocksurveys.com. One of our rep will be in touch with your to investigate the issue with your account.

Thank you,
Unlock Surveys Team

Rated 2 out of 5 stars

When I first started doing the surveys…

When I first started doing the surveys they were great. Payout is 2500 points which equals $25. Then once I got to $100 the surveys started getting less and payouts took longer and longer. I would only get them if I emailed them. Now I get only a few daily or sometimes none. Good at the beginning but once you get a certain amount they don't send you anything good.

Update 01/18/26
Only after this review did they pay me two more times. So, I continued the surveys. However, NOW its been a few days of no payment and even after several emails I just keep getting an automated response email saying it will be reviewed by their staff and payment will be within 3 business days. I feel that for the amount of time spent giving honest answers they are not wanting to pay. Or, they get people interested in the beginning and then slow or stop rewards.
It's a shame because time is valuable and, as anyone can guess, they share our information while getting paid well.
I am done with this website. Just not right and I'm tired of keeping my end of the agreements with apps and false promises.
So, my rating stands.

3 January 2026
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Jennifer,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

UPDATE 01/21/26

Hi Jennifer,

Our Member Support team has let us know that they’ve responded to your inquiry and that the matter has now been resolved.

If you feel your concern was handled to your satisfaction, we’d really appreciate it if you could update your rating and consider leaving us a positive review.

Thank you for being a valued member of the Unlock Surveys community.

Best regards,
Unlock Surveys Team

Rated 1 out of 5 stars

This survey site is terrible

This survey site is terrible. I completed a lot of surveys and in the end, they didn't pay me. When I reached 2000 points, they blocked me for no reason.Beware of this website; it is a scam

17 December 2025
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Frank,

Thank you for reaching out and sharing your concerns. After a thorough review of your account, we will stand by our decision. This decision was made because the account did not meet our quality standards and was found to be in violation of our Community Guidelines and Terms of Service, which all members agree to upon registration.

We appreciate the time you spent with us and thank you for your understanding.

Best regards,
Unlock Surveys Team

Rated 1 out of 5 stars

Had a lot point and worked hard all…

Had a lot point and worked hard all sudden they suspended my account took my point not right at all I feel scamed and wasted my time for none at all

4 December 2025
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Angela,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

Really starting to hate this survey…

Really starting to hate this survey site. Only way they will fix my points is by coming here and leaving a terrible review. Emailed them on the 21st of October for missinf points have not heard a peep from them, they never used to be this bad at emailing back. Took a survey on a tv show for $7.50 no points, emailed again. Waiting for a response. Used to be a great website for money

20 November 2025
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi Faith,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Rated 1 out of 5 stars

Total Useless Garbage

Total Useless Garbage! I responded to an add to get a $10 amazon gift card bonus. It was a total lie after they got my info which was a long process it was nowhere to be found. You need to get 2500 points to get anything and they only give small amounts of points each time so you will have to do 20 or more survey and months and months to get a measly 25 dollars. I tried to do one and it went on and on and on asking the same questions over and over in different order too. I wasted about 30 minutes and it still was going and supposily would only give 100 points. Forget this garbage if you know what is good for you!

14 November 2025
Unprompted review
Unlock Surveys logo

Reply from Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your first reward redemption. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look