Unity Insurance Services Reviews 588

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, noting that they are knowledgeable and understanding of specific needs. The service provided is frequently described as excellent, efficient, and bespoke, ensuring customers feel well-protected. Many people also appreciate the competitive pricing and quick response times from the company. However, some customers experienced issues with communication, mentioning that they received different answers depending on who they spoke to, or that they had to chase for quotes. A few people also noted that it took a while to receive replies or that they encountered difficulties with paperwork being lost.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many reviewers praise the professional, efficient, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the friendly,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight swift and friendly communication, with... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex was great at talking us through what we needed for our CIC insurance. Communication and amendments all dealt with swiftly and in a super friendly manner. Thank you for all the support and taking... See more

Company replied

Rated 5 out of 5 stars

Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more

Company replied

Rated 5 out of 5 stars

Unity Insurance contacted us via email in plenty of time to remind us that our Insurance Policy was due to expire. I left it a while and they sent another reminder. I then contacted the office and... See more

Company replied

Rated 5 out of 5 stars

Upon renewing our insurance Rob at Unity was able to answer all of my questions, which greatly simplified the process and ensured the cover was tailored to our exact needs. All communications were ext... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

588 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very smooth renewal of insurance with…

Very smooth renewal of insurance with additions processed effectively. Only downside is renewal notice came a little late.

9 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Hi Carol, thank you for your feedback, it is greatly appreciated! Will pass your comments onto the Renewals Team.

Rated 5 out of 5 stars

Great cover at a reasonable cost

Great cover at a reasonable cost, just what we need! Timely reminders as we approached renewal without being annoying or too persistent. Thank you!

11 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Really appreciate your feedback! Glad Unity was able to provide a great level of customer service.

Rated 5 out of 5 stars

As a retired insurance broker and…

As a retired insurance broker and father-in-law of a local Guide leader I was asked to liaise with Unity and sort out a potential underinsurance situation. (no pressure then!!)
My contact, Natalie, was very pleasant and courteous, extremely knowledgeable, and able to understand the problem and discuss options. More importantly she was able to negotiate with the underwriter to provide an acceptable solution for something that from my own experience was not straight forward.
Most of this happened midterm but the current renewal has just been agreed and was dealt with in the same professional manner.
Nothing but praise.

11 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Stewart for this kind feedback! Glad you received a great level of customer service and I will pass on your comments to Natalie.

Rated 5 out of 5 stars

Have used Unity for many years and have…

Have used Unity for many years and have found them to provide good cover at a competitive price. Always receive the renewal policy in plenty of time to check cover and discuss. They understand Scouting issues such as having to store equipment separately to meeting place. Definitely recommend!

5 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Gaynor, we are glad Unity has been able to provide a great continued level of service and understanding of the Scouts for you.

Rated 5 out of 5 stars

Great service with a good understanding of how scouting operates

Policy which is for district equipment at various addresses was sent out in plenty of time so I was able to check with everyone that cover was correct. Natalie was very helpful and quickly updated 2 small changes to generate the renewal price

5 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Really appreciate your feedback! So glad Unity has provided a great level of service and understanding of the scouts. I will pass your comments along to Natalie.

Rated 5 out of 5 stars

Quick

Quick, efficient and on top of our timelines to ensure we renew our insurance on time before its expiration date.

1 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your kind feedback, Bisila, This is certainly one of Unity's aims and we are glad we have achieved it in this instance.

Rated 5 out of 5 stars

Our first choice for insurances.

Unity have been our first choice for all our insurance needs for many years. They have always been highly competitive pricing and the service we receive from them has always been superb.
As a group, we could not recommend them highly enough.

13 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

We really appreciate your very kind feedback, Graham. So glad to hear that Unity continue to provide a great level of service and cover/costs that meet your needs. Long may we continue to do so for you!

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication - every call or email conversation has been straight forward and clear- would definitely recommend Unity if you’re looking for business insurance as they made what was initially a daunting task for me, a very simple one

24 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Your feedback is truly appreciated, glad you found a great level of customer service with Unity and hope we continue to do so for many years to come!

Rated 5 out of 5 stars

First Class

This company is highly professional, competitively priced and a sincere pleasure to do business with.
Customer service is second to none and their staff very knowledgeable and courteous.
Can highly recommend.

20 June 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you, Brian, we really do appreciate your very kind feedback and praise. Our aim is to provide such a level of customer service, so we are very pleased to hear that is what you received. I will be sharing with the whole team, such comments make our day!

Rated 5 out of 5 stars

I had really helpful information about…

I had really helpful information about what I needed. Follow though on further questions was prompt.

19 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your feedback, Denise. Greatly appreciated and glad you received a good level of customer service

Rated 5 out of 5 stars

The attention to detail is important to…

The attention to detail is important to us, along with meeting a representative face to face. Good service was received throughout our renewal.

18 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Suzanne, glad that we could provide an excellent level of customer service for you and you are happy with the outcome. I will share your kind comments with the team.

Rated 5 out of 5 stars

10/10

I received exceptional support, advice and service. Thanks to Bradley Scott for handling our charity’s request.

31 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Really appreciate your lovely feedback, Muhammed, Glad you received a great level of customer service and I will pass on your comments to Brad and the team.

Rated 5 out of 5 stars

We have insured with Unity since the…

We have insured with Unity since the inception of our small charity. Unity always create a bespoke quote to cover our avtivities. Communication is excellent and timely and we always find the renewal process straightforward, Customer service is excellent.

13 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Martine, that feedback is truly appreciated. Glad that you are happy with the level of service provided to you and we can continue to assist you

Rated 5 out of 5 stars

Very professional and friendly to deal with

Our charity insurance renewal with another broker came in at a ridiculously increased price so I looked around for other brokers. Unity came up and so I gave them a try. Kirsten was very helpful and professional as well as being friendly. She understood our needs, answered my many questions and eventually got us a very good price and I look forward to dealing with Unity in the future. An added bonus is that their profits go to the Scouts, not anonymous shareholders.

23 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your kind feedback, LB, that is greatly appreciated. I will share your comments with Kirsten and the rest of the team and we look forward to assisting you further.

Rated 5 out of 5 stars

The renewal went through very smoothly…

The renewal went through very smoothly but we added two extra things. One of these has caused a lot of problems with asking questions. It is still not resolved after nearly a month. We feel that the questions being asked are being over thought by the insurers.

6 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your comments, Beryl, much appreciated, we will look into further to ensure all is resolved promptly for you.

Rated 5 out of 5 stars

Excellent Service

Natalie was incredibly helpful in helping the group. It was coming up time for us to renew our policy and Natalie phoned as a courtesy and took me through how to renew the policy and arranged for emails to be sent. She was professional, polite and helpful. We would highly recommend Unity's services in the future.

6 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your kind review Steve, I will make sure that your kind words are passed onto Natalie.

Rated 5 out of 5 stars

Efficient service

I asked for a quote for some equipment insurance. More information was requested, and once I provided this, I received a premium within a week, and within a couple more days the premium was paid and the policy was live. Friendly, helpful service from the person I dealt with throughout, thank you.

10 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you, as always, Joy! So glad that we continue to provide a great level of service to you and we always appreciate your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look