Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
Company replied
Company details
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The particular wine was available at an…
The particular wine was available at an excellent price and it was delivered swiftly.
21 April 2026
Reply from United Cellars
Thank you for your review! We’re delighted to hear you found the wine at a great price and that it was delivered swiftly. We really appreciate your support.
Reply from United Cellars
Thank you for your review! We’re pleased to hear you found the service prompt, helpful and accurate.
Staff are always happy and helpful to…
Staff are always happy and helpful to advise. My online experience was excellent and communications with United Cellars was equally excellent. Goods arrived in a timely fashion to my satisfaction.
13 April 2026
Reply from United Cellars
Thank you for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with our team, online service and communication, and that delivery met your expectations. We really appreciate your support.
Reliable & on time
10 April 2026
Reply from United Cellars
Thanks so much! Great to hear everything was reliable and on time, that’s exactly what we aim for.
On time with the tracking
On time with the tracking. The wines were better than described. Delicious.
10 April 2026
Reply from United Cellars
Thank you for your review! We’re delighted to hear the wines exceeded expectations and that everything arrived on time with tracking. We really appreciate your support.
Reply from United Cellars
Thanks for the great review, Joe! We appreciate your support.
calling my mobile number at 3am on multiple occasions
Used this company to send a friend in Australia a gift. I live in the UK. I am now being bombarded with spam phone calls at 3am yes you read that right 3am. Do not use if you are outside of Australia they clearly can not tell the difference between a UK country dialling code + 44 and an Australian one. AVOID they are a complete nuisance
29 April 2026
Unprompted review
Reply from United Cellars
Hi Claire, thank you for your feedback and I sincerely apologise for the disruption caused. Being contacted at 3am is clearly not acceptable.
This is not in line with our processes, and we regret that an error has occurred in how and when you were contacted. We take this very seriously.
I have amended your records to ensure you are no longer called. To ensure we have fully resolved this issue can you please email me at cs@winetopia.com.au.
Lachlan, Customer Service Manager
Great Wine Range
Excellent notifications on cellar releases, great range of Australian and overseas wines at very competitive prices, always delivered without issue and as notified, cannot fault.
29 April 2026
Reply from United Cellars
Thank you for the fantastic feedback! We’re delighted to hear you’re enjoying the range, pricing and cellar release notifications, and that delivery has been consistently smooth. We really appreciate your support.
Reply from United Cellars
Thank you for your review! We’re delighted to hear you received very good service and that our recommendations hit the mark. We really appreciate your support.
Great overall wine experience
Thanks guys for a great overall service from phone call offer to delivery at an excellent price.
8 April 2026
Reply from United Cellars
Thanks for the review! Great to hear you had a smooth experience from start to finish, we appreciate your support.
Reply from United Cellars
Thank you for your review! We’re glad to hear you found our team friendly and well informed.
Nathan a great partner in crime
Nathan a great partner in crime - always very on the money with tailored offers - great service very simple and efficient.
Delivery service has some issues at this end - needs a bit of training on how to handle fine wine. Nathan is on this.
15 April 2026
Reply from United Cellars
Thank you for your thoughtful feedback! We’re delighted to hear Nathan has been providing tailored recommendations and great service. We appreciate you raising the delivery concern as well, good to hear Nathan is working with you on this. Thanks again for the support.
Great service prompt delivery after…
Great service prompt delivery after ordering wines no complaints
8 April 2026
Reply from United Cellars
Thank you for your review! We’re pleased to hear you experienced great service and prompt delivery. We really appreciate your support.
Perfect costumer service
Perfect costumer service. Had a very good experience. Do recommend!
15 April 2026
Reply from United Cellars
Thank you for your kind words! We’re delighted to hear you had such a great experience with our customer service. We really appreciate your recommendation and support.
Reply from United Cellars
Thanks for your review, Peter. We strive to provide the smoothest possible experience from purchase through to delivery, and I appreciate you raising the delivery time.
I’d be happy to look into this further for you, please feel free to email me directly at cs@unitedcellars.com.au
Lachlan
Customer Service Manager
Good Wine Selection.
There are good selection of wine, I'm very glad to find the what I was looking for. Thank you!
7 April 2026
Reply from United Cellars
Thank you for your review! We’re glad you found exactly what you were looking for and enjoyed the selection. We really appreciate your support.
Reply from United Cellars
Thank you for your feedback! We’re glad you value our approach. Great to hear you’re enjoying the quality and pricing as well. We appreciate your support.
Always good service
Always good service. Happy to take the time to understand your wine preferences.
Not hard sell or marketing led.
Highly recommend
13 April 2026
Reply from United Cellars
Thank you for your thoughtful feedback! We’re delighted to hear you’ve consistently experienced good service and that our team takes the time to understand your preferences. We truly appreciate your recommendation and support.
Great selections of overseas wines
Great selections of overseas wines
and iconic Aussie wines
10 April 2026
Reply from United Cellars
Thank you for your review! We’re glad you’re enjoying the mix of overseas wines and iconic Australian selections. We really appreciate your support.
The guy who called me was awesome
The guy who called me was awesome - as always. And apologies, I can't recall his name atm! But he's friendly and has great recommendations, so he's welcome to call me again. Thanks!
9 April 2026
Reply from United Cellars
Thank you for your kind words! We’re delighted to hear you had another great experience with our team. We’ll be sure to pass on your feedback.
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