United Cellars Reviews 3,276

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, product knowledge, and personalized recommendations that align with individual preferences and budgets. Many appreciate the superb wine selection, the ability to find unique products, and the great value offered through competitive pricing and secret deals. The delivery service is frequently noted for its efficiency, speed, and careful packaging, ensuring products arrive in prime condition. However, some customers also noted occasional issues with delivery times, with some orders taking longer than expected to arrive. A few other people also felt that some sales representatives lacked sufficient wine knowledge or that there were discrepancies regarding the origin of the wine received.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality and variety of wines... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Customers consistently express satisfaction with the pricing, often finding excellent and competitive prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more

Company replied

Rated 5 out of 5 stars

Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more

Company replied

Rated 5 out of 5 stars

my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more

Company replied

Rated 5 out of 5 stars

Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.

Company replied


Company details

  1. Wine Store
  2. Alcohol Store

About United Cellars

Written by the company

United Cellars is a leading independent fine wine and spirits merchant located in Australia & New Zealand. Offering personal service and world-class wine selection

Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.

We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.

Out Promise is 100% Guarrantee

Written by the company

Any Wine Any Where - try us out

Great wines and Fast Shipping

Great wines personally selected for you.....Experience the difference

Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery

1 May 2026
United Cellars logo

Reply from United Cellars

Thanks for the 5-star review! Great to hear you found it easy to use.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, courteous, efficient. Quality wines.

22 April 2026
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Reply from United Cellars

Thank you for your outstanding review! That is everything we aim for.

Rated 5 out of 5 stars

Excellent range of quality wines to…

Excellent range of quality wines to choose from and always at competitive prices

30 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the great review! We love that you are loving out range and prices.

Rated 5 out of 5 stars

Very good service

Really helpful and personalised service and really quick freight times

29 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the outstadnign review! Great to hear you are loving the personalised and helpful service.

Rated 5 out of 5 stars

They manage to get very good quality…

They manage to get very good quality wines at discounted prices, easy to buy through their website, have bought a lot of wine of them and always happy with what I have bought

28 April 2026
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Reply from United Cellars

Thanks so much for the continued support! We’re thrilled to hear you’ve been happy with the wines, pricing and easy ordering experience. Always a pleasure helping you stock up.

Rated 5 out of 5 stars

All very good

All very good

22 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the 5-star review! We really appreciate your support.

Rated 5 out of 5 stars

a very proffessional company to deal…

a very proffessional company to deal with no tricks or hidden deals just good honest and straight service .i am happy to deal with the future when the case rises
thank you
united cellars i will treasure the wine i purchased
BILL WILLIAMSON
MARUS BEACH
QLD 4573

22 April 2026
United Cellars logo

Reply from United Cellars

Thank you so much for the thoughtful review! We really appreciate the support and are so glad you enjoyed the honest, straightforward service. Enjoy the wines and we look forward to helping again in the future.

Rated 5 out of 5 stars

wine purchases made easy

people, process and systems are excellent resulting in a valued personalised valued service targeted at my wine preferences

17 April 2026
United Cellars logo

Reply from United Cellars

Thanks so much for the kind words! We’re thrilled to hear the team, service and wine recommendations are hitting the mark. Really appreciate the support and look forward to helping with your next drop.

Rated 5 out of 5 stars

Nestor is always positive and fun to…

Nestor is always positive and fun to deal with and i enjoy the variety of wines.

15 April 2026
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Reply from United Cellars

Thanks for the 5-star review Leon, I'm Sure Nestor will appreciate the shout-out!

Rated 4 out of 5 stars

Michael was very engaging!

Michael was very engaging!! Always happy with my purchases. 👍😊

23 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the great review, Michael will be pleased to get a shout-out! We really appreciate your support.

Rated 4 out of 5 stars
United Cellars logo

Reply from United Cellars

Thanks for the great review. We are glad we were able to follow-through on your expectations.

Rated 5 out of 5 stars

The person who rings us it always very pleasant

The person who rings us it always very pleasant to speak to and advised what is available, and is still pleasant if we dont do take up the offer.

15 April 2026
United Cellars logo

Reply from United Cellars

Thank you so much for taking the time to share this. We are delighted to hear that you enjoy your chats with our team!

Rated 4 out of 5 stars

Pretty reliable

Over the years, the advice I've received matches the quality of the wines received.

15 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the great review Lloyd!

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