Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
Company replied
Company details
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Always friendly informative service…
Always friendly informative service based on my preferences. Delivery almost always efficient and prompt. I consider the cost is of good value for quality wine.
15 May 2026
Great offers along with great wine
Always polite with answers to any question.
No forced deals and regular contact
20 May 2026
Reply from United Cellars
Thanks for the outstanding review! Our team are very happy to hear you enjoy hearing from us.
Excellent price and seemless process
It was easy to order, the price was excellent and they kept me informed about expected delivery time.
22 May 2026
Reply from United Cellars
Thanks for the excellent review! We really appreciate your support.
Friendly and efficient
I find ordering both online and in person very easy. The service is speedy and reliable and I was kept well informed of the progress.
14 May 2026
Reply from United Cellars
Thanks for the great review! It is a pleasure to hear that you find our service quick, easy and reliable.
Good Product and Price
Offered a very good product at a good price, and dispatched soon after. What more can you want.
14 May 2026
Reply from United Cellars
Thanks for the outstanding review! We truly appreciate your support.
Attended a Bass Phillip wine dinner… much less than amazing
Attended a Bass Phillip wine dinner hosted by United Cellars.
Greeted with a thimble pour of lovely Gewürztraminer - then spend 40 mins waiting without a drink.
Great food inconsistently proportioned between sharing guests you don’t know - this leaves you hungry.
Overall it was very lacklustre for the price. Often sitting with an empty glass while full bottles of wine sit unopened.
It felt like the host wanted us to drink as little as possible so he got the leftovers. Very different to many generous wine dinners below this price point.
Just sad because the wine was great.
4 June 2026
Unprompted review
Reply from United Cellars
Hi Phil,
Thank you for your feedback. We never like hearing that a guest has left one of our events feeling disappointed, and I want you to know that your comments have been taken seriously.
We have contacted the venue regarding the food service, and gladly accept your feedback regarding the wine service. Although we feel the the wine available to each guest was appropriate, what matters most is the overall experience. If you left feeling that the evening did not meet expectations, that is something we take seriously and want to learn from.
If we can be of any further assistance please reach out to me directly - cs@unitedcellars.com.au.
Regards,
Lachie
Customer Service Manager, United Cellars
Reply from United Cellars
Thanks for the great review! We truly appreciate your support.
Nestor knows my taste
Nestor knows my taste, and has kept me enjoying my evening glass. The delivery service is timely and efficient. The bargains seem to be getting even better.
21 May 2026
Reply from United Cellars
Thanks for the oustanding review! Nestor with be thrilled for getting such a great mention.
Really good quality wine as recommended…
Really good quality wine as recommended at a reasonable price with efficient delivery wine arrived in vintage condition
21 May 2026
Reply from United Cellars
Thanks for the great review! We are very pleased to hear you are enjoying our wines and service.
It was a quick & easy purchase
It was a quick & easy purchase. I was updated regularly about packaging & delivery. Whiskey arrived on time & safely packaged.
19 May 2026
Reply from United Cellars
Thanks for the great review! We hope you enjoy the whisky.
It was good.
13 May 2026
Reply from United Cellars
Thanks for the 5-star review Todd. We truly appreciate your support.
Reliable Delivery
20 May 2026
Reply from United Cellars
Thanks for the great review! Your support is very much appreciated.
Excellent customer service
Although there was a teething issue with the packaging the response by United Cellars online team and Ben in Auckland was excellent. As a customer I'll definitely come back again.
19 May 2026
Reply from United Cellars
Thanks for the great review! Ben and the NZ team will be very happy to get the shout out.
Reply from United Cellars
Thanks for the outstanding review! We really appreciate your support.
Quality and often hard to find wines at…
Quality and often hard to find wines at great prices. Reliable delivery service
13 May 2026
Reply from United Cellars
Thanks for the 5-star review! We truly appreciate your support.
What is relevant for sale, where the wine is from and the price.
I have been very fortunate that Nestor is the sales person I talk to and he is very knowledgeable, extremely honest, and a total pleasure to deal with. I could not ask for any more.
3 June 2026
Reply from United Cellars
Thanks for the outstanding review! Nestor will be extremely pleased for such a glowing shout out.
Reply from United Cellars
Thanks for the outstanding review! We really appreciate your support.
Delivery fee imposed without informing…
Delivery fee imposed without informing me……will not use this wine broker again
19 May 2026
Reply from United Cellars
Hi David,
Thank you for bringing this to our attention, and I am very sorry for the frustration this has caused. We pride ourselves on upfront pricing, and hidden fees are absolutely not how we do business. While all United Cellars orders do carry a delivery fee, it should never catch you by surprise, and I apologize if this wasn't made clear during your purchase.
I tried reaching out to you by phone earlier today to discuss this and see how we can assist, but I wasn't able to connect.
Please reach out to me directly at cs@unitedcellars.com.au so I can personally look into your order and ensure this is resolved for you. We truly value your business and hope to have the chance to make this right.
Best regards,
Lachie
Customer Service Manager, United Cellars
Their delivery service impressed me the…
Their delivery service impressed me the most.
I wasn’t home when my package arrived and I was able to liaise with the driver to put it in a safe location
12 May 2026
Reply from United Cellars
Thank you for the outstanding review! Our delivery fleet will certainly enjoy the shout out, and we thank you for your support.
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