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Unibet Reviews 

2,620
•
TrustScore 3 out of 5

3.1

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to navigate and use, appreciating the smooth process for finding games and managing accounts. Many also report positive betting experiences, enjoying the game selection, regular bonuses, and efficient, quick withdrawals. However, some people were dissatisfied with account management and withdrawals, reporting suspensions or frozen funds, often after winning. They also encountered poor customer service, including vague document rejections and unhelpful agents, with a few users expressing concerns about game fairness or payout rates.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many praising its user-friendliness, clear design,... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers reporting that while depositing funds... See more

User experience

Customers had positive experiences with user experience, often praising the great user interface, ease of... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing dissatisfaction with slot payouts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more

Rated 5 out of 5 stars

Only just registered and £10 deposits and played and lost it right away and deposited another £10 then won for £13 then I withdraw my bf £20 and approved right away. I don’t have a problem this websit... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(2,620)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

dont use them

had a small win they suspended my account proof of this proof of that after several months back and forward I have lost count how many times I forwarded my things again to be told not good enough think they want me to go to professional photographer now after all this they say forgot to tell you we need another picture now of you outside your front door ive given up now that is what they want you to do but ive only given up with them. will go to the Maltese gaming commission see what they say.they are impossible and arrogant as you can be in chat, if you have other account use it if these are your only choice I would stop betting.thay got 1 star because the lowest I could give and its far more than they are worth

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Site that takes all...

My poor son dared to play this shocking site yet he is far to polite to say anything yet I am not.. Empty spins and when free spins fall you are paid pennies only from them.. I urge all to not give your hard earned money while they sit on their bums getting rich off it.. Shocking .. He will never play there again...

14 June 2026
Unprompted review
Rated 1 out of 5 stars

My son Jordan Morrison has been able to…

My son Jordan Morrison has been able to deposit on your site every time yet as soon as he wanted to withdraw just 40 pounds you have placed his withdrawal on hold.. Why???
Why allow people to deposit each and every time yet refuse to pay out even small amounts?? Something telling me you are corrupt in your dealings with customers who trust you to be a fair gaming site.. If you release his funds I will update my review but if you don’t he will be closing his account down and urge others to do the same…

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Worse company

Worse company. Takes your money then soon as you wanna withdraw they block your account hold funds. Provided all information they have asked for yet still being denied and they are still holding my funds 2months later. AVOID all cost customer service is price of shit too

5 June 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Kian,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and we understand how concerning it can feel when a withdrawal is delayed.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed before withdrawals can be processed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

This may also include documents in a different format. For example, you may be asked to provide an original PDF formatted file depending on what is needed to complete the verification successfully.

We understand that having a document rejected can be disappointing, but this does not mean withdrawals are refused permanently—it usually indicates that additional or alternative documentation is required to meet regulatory standards.

If you have any questions or would like guidance on what documents may be accepted, please contact our LiveChat service: https://www.unibet.co.uk/help

Our team will be happy to assist you and help move the process forward as quickly as possible.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Still no winnings

I won a bet over two weeks ago and withdrew the funds, but the money still hasn't arrived.

All attempts to speak to them have been ignored.

2 June 2026
Unprompted review

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