Unibet logo
Visit website

Unibet Reviews 

2,611
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 426 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience for betting and gaming. Many people report a positive overall experience, often highlighting quick and problem-free withdrawals and payouts, indicating a reliable financial process. However, some people were not happy with customer service, frequently citing poor communication and unhelpful live chat. Many also faced account suspensions and held funds, especially after winning, often due to excessive document requests and unclear rejections. A few users also expressed doubts about game fairness, noting low payout rates and less generous bonuses.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as the "best gaming... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant frustration over... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as... See more

Customer service

Customers consistently note negative experiences with customer service, often citing restricted or suspended... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide range of games, frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,611)

446 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID. They hide EVERYTHING in tiny tiny writing in the terms and conditions. I deposited £30 to qualify for the free spins bonus. After losing it all without winning a penny. They then tell me I shouldn’t have used Apple Pay and needed to use a debit card. WHY? Anyway, I then deposited using debit card and got my spins after speaking to customer service as they did not come through. I ended up winning £67. From a total deposit of £60. I went to withdraw it and it said I can’t. I contacted the agent chat again and they said I need to get £677 in order to WITHDRAW!?!!! The agent said they are not customer facing and cannot help atall! Reported to UKGC (ruby even said they don’t comply with their rules)

16 June 2026
Unprompted review
Rated 1 out of 5 stars

dont use them

had a small win they suspended my account proof of this proof of that after several months back and forward I have lost count how many times I forwarded my things again to be told not good enough think they want me to go to professional photographer now after all this they say forgot to tell you we need another picture now of you outside your front door ive given up now that is what they want you to do but ive only given up with them. will go to the Maltese gaming commission see what they say.they are impossible and arrogant as you can be in chat, if you have other account use it if these are your only choice I would stop betting.thay got 1 star because the lowest I could give and its far more than they are worth

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Site that takes all...

My poor son dared to play this shocking site yet he is far to polite to say anything yet I am not.. Empty spins and when free spins fall you are paid pennies only from them.. I urge all to not give your hard earned money while they sit on their bums getting rich off it.. Shocking .. He will never play there again...

14 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look