Unibet Reviews 

2,610
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience for betting and gaming. Many people report a positive overall experience, often highlighting quick and problem-free withdrawals and payouts, indicating a reliable financial process. However, some people were not happy with customer service, frequently citing poor communication and unhelpful live chat. Many also faced account suspensions and held funds, especially after winning, often due to excessive document requests and unclear rejections. A few users also expressed doubts about game fairness, noting low payout rates and less generous bonuses.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as the "best gaming... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant frustration over... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as... See more

Customer service

Customers consistently note negative experiences with customer service, often citing restricted or suspended... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide range of games, frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,610)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have provided all documents requested…

I have provided all documents requested by the app they are questions my tranactions on my bank I am very confused to why they are asking about transactions on bank that is nothing to do them

I have used the Unibet account once deposited 1700 and withdraw 4000 that was okay I go on to try again and lose 1600 off a £2000 have I deposit that leaves 400 in the uni bet app I then deposit 2000 again totally 2400 which is when they block my account and asking questions about my bank statements you can clearly see on bank statements my partner sends me money to my account as my account you can not deposit you can only receive by transfer

I have explained this situation already to still be asked silly questions about transactions on my bank

This is the worse experience I have ever had with a gambling site seems like they are trying to come up with something to not pay me my funds which you can clearly see has come from trusted payee

If this is not resolved shortly I will be taking legal action against Betway as they are asking about transactions that are not even to do with the deposit and not even in the time frame of me using there app AVOID APP they try delay for any reason and look for reason to not give access to funds

30 June 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute shit company

What an absolute shit company, 14 days they have STOLEN my money, because they are do a verification check, what total bunch of nasty, vile people, I SHALL BE TAKING THEIR CEO TO COURT FOR THEFT, as well as stress and frustration, absolute garbage.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Diabolical customer service

Diabolical customer service. Having been a loyal customer for 14 years, I played 1 hour blackjack, withdrew £7000, and now a block has been placed on my account.

12 days blocked so far with no valid reason given.

Can’t withdraw my balance either.

Just shocking customer service.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Booki like all of them but mobile…

Booki like all of them but mobile app...
. rubbish would be a compliment. If you live it to another app and come back you have to login again and.... login holds only your username and ask for password and !!! DOB !!!!! each time. When you trying to do it there is no blank space but some random date you have to delete first. Never going to touch it again

20 June 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Pawel,

Thanks for taking the time to share your experience — I’m really sorry to hear how frustrating the login process has been. That’s certainly not the experience we want for you.

To explain one part of this: we ask for your date of birth during login as an additional security step. It helps us better protect your account from unauthorized access and potential hacking attempts, especially if someone were to obtain your username or password. We understand, though, that security should never come at the expense of usability.

The issue you mentioned with the pre-filled date and having to clear it each time definitely sounds frustrating and not as smooth as it should be. Your feedback is really valuable here, and we’ll make sure it’s shared with the team so they can review and improve the experience.

We’d really love the chance to turn this around for you — if you’re open to it, please consider giving the app another try in the future as we continue to improve it based on feedback like yours.

Best regards,
Unibet Team

Rated 3 out of 5 stars

Ok but mush better available.

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also I find the bonuses aren't very generous and they tend to have more wagering requirements compared to my usual sites.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Actually the best site I have been with…

Actually the best site I have been with unibet about 2 years never once had a withdrawal or deposit problem always fast , very good communication if need assistance, great offers free games a day and best site for winning id highly recommend

4 June 2026
Unprompted review
Rated 4 out of 5 stars

Good all roounder

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while. At this time all I have had is a positive experience

17 June 2026
Unprompted review

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