Undeniable London Reviews 444

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as durable, well-made, and stylish. Several people also appreciate the fast delivery and attractive packaging, with some noting that items arrived quickly even during busy periods. However, some people were dissatisfied with the company's response time and communication, reporting difficulties in getting replies to emails and messages. There are also instances where customers received incorrect items, such as the wrong size or color, or found the product quality to be different from what was advertised. Additionally, some experienced issues with delivery, including delayed or lost parcels, and a lack of follow-up on promised replacements.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the excellent quality,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast and quick... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional and high-quality items, such... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quality of... See more

Response time

Customers consistently express extreme dissatisfaction with response times. Many reviewers report sending... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 5 out of 5 stars

I ordered a chain which arrived in a sleek pouch that made the unboxing pleasant. The chain itself has become my go-to accessory for going out in the evening. It’s subtle yet stylish, and I’ve noticed... See more

Rated 5 out of 5 stars

Purchased a rope chain and some rings from Undeniable London. Came super quick, packaging is class with a little travel bag. Couldn’t recommend more, I’ll definitely be buying again.

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.3

Average

TrustScore 3.5 out of 5

444 reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor customer service

Ordered a gold chain for my partner to give him on Valentine’s Day. It came and it was silver. I reached out and they said keep the silver and they would send the gold. I have chased 6 times since then to no response. I feel this is rude and unprofessional

14 February 2026
Unprompted review
Rated 1 out of 5 stars

The chain cut on the first wear

The chain cut on the first wear, wasn’t even strong enough… just wasted money on it cus now I can’t return it. Not to talk of how long it took me to get my order after contacting the customer service and no response. Then at the end of day the chain just cut off from my neck

29 March 2026
Rated 1 out of 5 stars

Placed an order February 13th to be…

Placed an order February 13th to be delivered February 17th. To date, still have not received the order, and have been ghosted by the company in my several repeated attempts to get answers or even a refund. It is now March 6th and still have not received my order, which was sadly my anniversary gift for my husband on February 17th... yeah.

22 February 2026
Rated 1 out of 5 stars

Faulty chain still waiting for a replacement.

I purchased 2 chains that looked very nice, however one broke very quickly so I contacted customer services provided pictures of said chain and they advised they would send a replacement on 23rd Jan , despite several emails being sent I have not received the replacement and they are no longer responding to any messages asking where the replacement chain is, this appears to be a common theme with this company.

Looks like I will have to go through the bank for a refund.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Made an order and they sent me the wrong thing, they said they would rectify this but haven't heard from them since. Do not buy from here

8 January 2026
Unprompted review
Rated 3 out of 5 stars

Ignoring emails

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

4 January 2026

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