Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the items, noting that the chains and jewelry look stunning and feel durable for everyday wear. Many people also mention that packages often arrive quickly, making them ideal for last-minute gifts. Buyers often express satisfaction with the overall service, highlighting smooth transactions from start to finish. Some reviewers were not happy with communication, pointing out a frustrating lack of responses to emails when trying to track shipments. Others noted that orders were delayed or missing entirely, leaving customers waiting weeks without updates.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, with many reviewers praising the exceptional... See more

Order

Consumers express deep frustration regarding their order experiences, highlighting delayed shipments, missing... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, as experiences vary significantly among... See more

Quality

Customers expressed great satisfaction with the exceptional and well-made quality of the items received.... See more

Response time

Customers consistently note negative experiences with response time, reporting weeks of radio silence after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 1 out of 5 stars

Ordered bk in September, have nog recieved emailed constantly, got a response 2 weeks ago to say ill be updated,,not heard a thing. This company take Yr money are extremely difficult to get a respo... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(454)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

Faulty chain still waiting for a replacement.

I purchased 2 chains that looked very nice, however one broke very quickly so I contacted customer services provided pictures of said chain and they advised they would send a replacement on 23rd Jan , despite several emails being sent I have not received the replacement and they are no longer responding to any messages asking where the replacement chain is, this appears to be a common theme with this company.

Looks like I will have to go through the bank for a refund.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Made an order and they sent me the wrong thing, they said they would rectify this but haven't heard from them since. Do not buy from here

8 January 2026
Unprompted review
Rated 3 out of 5 stars

Ignoring emails

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

4 January 2026
Rated 1 out of 5 stars

Terrible customer service …

I was guaranteed delivery of the necklace that I ordered as a Christmas present, when it didn't arrive by Christmas eve I contacted undeniable London by email to cancel the order, and requested a full refund. They got back to me to apologise, and said I could have a refund once I received the item and returned it, it eventually arrived on 2nd January, I have contacted them numerous times about returning it and have had absolutely no reply. I not only had to replace the Christmas gift, but now I have a necklace that looks like rusty cheap metal that I don't want and have had to pay for, terrible customer service!!

23 December 2025
Rated 1 out of 5 stars

I made 2 different purchases before…

I made 2 different purchases before Christmas and still nothing I let my son pick which he wanted as he has autism and adhd. It stated on the website when buying that it was guaranteed delivery for Xmas and still nothing. My son is very distressed about this and still asking everyday where his chains are. I’ve sent emails and messages on Facebook and I’ve had hardly no response think I’ve had 2 replies from it all. I’m really really upset especially after seeing good reviews

20 December 2025
Rated 5 out of 5 stars

My grandson saw the necklace

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted with the item.
Took a bit longer to arrive than stated but it was just before Christmas so as expected. Well done very happy x

18 December 2025

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