The online booking process was clear and easy. We received the gadget very quickly. We were able to use a promo code without any problems. Very good experience with ulys website.
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Registration went well, in English. Transpponder received well after a few days. Transponder is a bit bulky; it would make sense, with the technology available, to make it of the credit card format, a... See more
Company replied
Great experience signing up for the Ulys tag system. The process was easy, and the tag arrived from France to the UK very quickly. The bank check with a UK bank was also seamless. This will save time... See more
Company replied
The signing up procedure is not at all practical, especially not for non-french customers. You say you can do direct debit from IBAN accounts, which is great but the whole proving to own the accoun... See more
Company replied
Company details
About Ulys
Written by the company
Gagnez du temps et simplifiez tous vos déplacements.
Ulys facilite votre mobilité au quotidien avec des solutions conçues pour vous faire voyager plus sereinement, sur la route comme lors de vos recharges électriques.
Avec le Pass Ulys Télépéage, circulez sur toutes les autoroutes de France et, en option, en Espagne, au Portugal et en Italie. Passez au péage sans ticket ni carte bancaire et profitez des voies réservées jusqu'à 30 km/h pour gagner en fluidité à chaque trajet.
Avec le Pass Ulys Electric, trouvez facilement les bornes sur votre itinéraire et rechargez votre véhicule électrique partout en France en toute simplicité.
Depuis l'app Ulys, suivez vos dépenses, gérez vos déplacements en temps réel et profitez des avantages du Club Ulys.
Télépéage, recharge électrique, parking, solutions Pro... Simplifiez-vous la route avec Ulys.
Contact info
Service client Ulys - CS 30531 , 13 558 , Saint-Martin-de-Crau, France
- 08 08 80 80 08
- ulys.com
4.2
Great
109K reviews
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Car journeys made a lot easier.
Having the ability to drive without having to get out of the vehicle to put my card in the machine at the tolls was fabulous especially when it rains as I drive a right hand drive vehicle sometimes, I would highly recommend this service.
17 March 2026
Reply from Ulys
Hello Paul,
Thank you so much for your feedback!
We're delighted that we were able to meet your expectations.
We wish you safe travels!
The Ulys Team
J ai pris l autoroute se week-end le…
J ai pris l autoroute se week-end le badge impossible de faire fonctionner le badge je suis vraiment degouté
11 March 2026
Reply from Ulys
Bonjour Natacha,
Nous sommes désolés d’apprendre votre expérience, qui ne reflète pas le niveau de qualité et de satisfaction que nous souhaitons offrir à nos clients.
Pour un fonctionnement sans faille de votre badge, assurez-vous qu'il soit bien collé et positionné sur votre pare-brise dans la zone grisée, au niveau du rétroviseur central.
Pour vous aider, visionnez notre vidéo sur Youtube en copiant le lien :
https://youtu.be/8u7sndmouOI?si=47cIROa_S0_hAnEy
Si malgré cela le problème persiste, vous avez la possibilité de demander l’échange gratuit de votre badge directement depuis votre espace client en ligne.
Pour cela, il vous suffit de vous connecter, puis de cliquer sur :
sur "" Badge défectueux ? Déclarez-le ! "".
Pour plus de renseignements, rendez-vous sur Ulys.com/aide
L'équipe Ulys
Reply from Ulys
Hello Carol,
Thank you so much for your feedback!
We're delighted that we were able to meet your expectations.
We wish you safe travels!
The Ulys Team
Ulys are by miles the worse company I…
Ulys are by miles the worse company I have had to deal with in France. Their customer service is headed by a gormless chat bot.
If you get past this, you are then given human agents who do all they can to read canned responses and who I am sure are informed by management to prevent anyone getting their deposits back.
I am very close to reporting this company to the regulator, as I think they are borderline thieves. They ask for unnecessary deposits, then addition deposits, even for customers who pay their bills on time, every time.
When you get so annoyed that you want to cancel the account, they keep you waiting for months to refund the deposit. And in my case have only refunded the toll one, not the EV card one.
UPDATE: The incompetence contniues. Ulys wrote to me just to tell me what I already said in previous communications to them and in my review above. Their new message said they have refunded the 120 euros... I knew this!!! Still no mention of where the other 80 euros separate deposit is for the power account that was closed 3 months ago
21 March 2026
Unprompted review
Reply from Ulys
Bonjour Stephen,
Nous avons pris connaissance de votre avis et sommes désolés d'apprendre votre mécontentement.
Votre service client vous a déjà adressé une réponse personnalisée.
Si vous souhaitez compléter votre demande, connectez-vous à votre espace client puis rendez-vous sur " Suivre une demande" pour ajouter une information.
Agréable journée,
L'équipe Ulys
Suggestion to upgarde the hardware.
Registration went well, in English. Transpponder received well after a few days. Transponder is a bit bulky; it would make sense, with the technology available, to make it of the credit card format, and this could be displayed by using a badge/pass holder installed today in many cars.
12 March 2026
Reply from Ulys
Hello Dariusz
Thank you so much for your feedback!
We're delighted that we were able to meet your expectations.
We wish you safe travels!
The Ulys Team
Great experience signing up for the…
Great experience signing up for the Ulys tag system. The process was easy, and the tag arrived from France to the UK very quickly. The bank check with a UK bank was also seamless. This will save time at the toll barriers and make things easier with the new free-flow motorways being introduced.
4 March 2026
Reply from Ulys
Hello Chris,
Thank you so much for your feedback!
We're delighted that you were satisfied.
We wish you all the best with Ulys.
The Ulys Team
Payment method
I have asked many times to change my method of payment. My main bank account does not accept international direct debits .
I'm often left without service for days even though I pay by bank transfer immediately , when notified
13 March 2026
Unprompted review
Reply from Ulys
Hello,
Based on your request and the information provided, we are unable to identify your Ulys toll payment customer account.
To provide a precise answer to your request, please contact us using the contact form in your customer area.
The Ulys Team
If you are in the UK make sure your…
If you are in the UK make sure your bank account will process sepa (euro) direct debits. Some will do sepa bank transfer but not regular direct debits eg HSBC. Ulys then charge you admon fees everytime they try take money from the direct debit they and you know does not work, depite taking a 40 euro deposit when thebtest transfer fails. They then try to take the penalty charge by direct debit as well, and the next invoice and so on.
If you pay by bank transfer early you still get charged for not having a direct debit set up even though the debt was cleared before the dd gets taken. Customer service simply reply with the terms and conditions- "you must have a working direct debit"
Refund of deposit takes a very long time despite lots of reminders. Delays are hidden on lots of small print.
On the road the system is great but check your bank will do the payments first- watch out many branch staff have no idea!
1 February 2026
Unprompted review
Reply from Ulys
Hello,
Thank you for taking the time to share your experience in detail. We fully understand the difficulties you encountered from the UK, particularly regarding the acceptance of SEPA Direct Debits by some international banks. This can indeed lead to fees or unsuccessful payment attempts, and we sincerely apologize for any inconvenience this may have caused you.
Nevertheless, we are pleased to read that the service remains convenient and makes your travels easier.
If you would like to review your account, receive more detailed updates, or be assisted in setting up a suitable payment method, we are entirely at your disposal to help you.
The Ulys Team
The signing up procedure is a hassle.
The signing up procedure is not at all practical, especially not for non-french customers.
You say you can do direct debit from IBAN accounts, which is great but the whole proving to own the account by sending an RIB is rather "foreign" to foreigners. Especially if a perfectly normal bank statement gets refused. Get with the times, Ulys. If EDF and Saur can do it...
Anyway, now that I'm officially signed up, I trust that the process will be pretty smooth.
2 March 2026
Reply from Ulys
Bonjour Menno,
Nous comprenons que la procédure d’inscription puisse sembler complexe et nous sommes sincèrement désolés de la gêne occasionnée.
Concernant la vérification du compte bancaire, l’envoi d’un RIB est actuellement nécessaire afin de garantir la sécurité des prélèvements, conformément aux exigences réglementaires.
Cependant, nous prenons pleinement en compte votre remarque : votre retour souligne l’importance de rendre ces démarches plus simples et plus adaptées aux clients internationaux.
Soyez assuré que nos équipes travaillent à moderniser et fluidifier le parcours d’inscription, afin qu’il soit plus intuitif et accepte mieux certains justificatifs étrangers.
L’équipe Ulys
Reply from Ulys
Hello James,
Thank you so much for your feedback!
We're delighted that you were satisfied.
We wish you all the best with Ulys.
The Ulys Team
Interface du site relativement…
Interface du site relativement intuitif.
Mémorisation du badge pour commande du bon support.
1 March 2026
Unprompted review
Reply from Ulys
Bonjour Jean François,
Un grand merci pour votre avis !
Nous sommes ravis d'avoir su vous satisfaire.
Nous vous souhaitons une bonne route avec Ulys
L'équipe Ulys
Reply from Ulys
Bonjour Mamadée,
Un grand merci pour votre avis !
Nous sommes ravis d'avoir su vous satisfaire.
Nous vous souhaitons une bonne route avec Ulys
L'équipe Ulys
So far, so good, no complaints, everything smooth
So far, so good, no complaints, everything smooth. Completely the opposite experience of Pagatellia who steal your money.
2 June 2025
Reply from Ulys
Hello Nicholas,
Thank you so much for your feedback!
We're delighted that you were satisfied.
We wish you all the best with Ulys.
The Ulys Team
I foiund the info that I needed quickly…
I foiund the info that I needed quickly and easily.
23 February 2026
Unprompted review
Reply from Ulys
Hello Helen,
Thank you so much for your feedback!
We're delighted to hear that you found all the information you needed quickly and easily.
Your satisfaction is greatly appreciated by our team.
Best regards,
The Ulys Team
Non merci!
Fine, unless you need some customer service!
Terrible online portal, slow and inept customer service. Trying to cancel my contract and get back my 120€ - yes, 120€ - deposit for the badge took months. There was never any good explanation for such a huge deposit in the first place. I actually wanted to stay with Ulys and just get my deposit back by giving different bank details, but they were having none of it.
Would not recommend. Go to Bip and Go instead!
20 February 2026
Unprompted review
Reply from Ulys
Hello William,
We are sincerely sorry for this inconvenience and we completely understand your dissatisfaction.
We will be sure to pass your feedback on to our teams.
Have a pleasant day.
The Ulys Team
Ulys
I subscribed to the Ulys télépéage gadget, which automatically opens barriers on French Autoroutes. It worked well, but after returning to England, I no longer had need for it, so I packaged it up and sent it back to their offices in France, together with a letter (in French) telling them to cancel my subscription. That was in June 2025, and I thought no more about it.
That is, until I saw a bill for 99 euros on my UK bank statement for December 2025.
I wrote to ULYS, again in French, with a copy of the proof of posting from June, asking for a refund.
They ignored my request, but confirmed the cancellation of my subscription.
Fortunately, I will never need Ulys again.
11 June 2025
Reply from Ulys
Hello Stanley,
We have taken note of your feedback and are sorry to hear of your dissatisfaction.
We want to assure you that we take your concerns seriously and are always striving to improve the customer experience.
Our customer service team has already sent you a personalized response.
If you would like to add more information to your request, please log in to your account and go to "Track a request" to add further details.
We wish you a pleasant journey with Ulys!
The Ulys Team
Reply from Ulys
Hello Chris
Thank you so much for your feedback!
We're delighted that we were able to meet your expectations.
We wish you all the best with Ulys.
The Ulys Team
Reply from Ulys
Bonjour Geambasu,
Nous avons pris connaissance de votre avis et sommes désolés d'apprendre votre mécontentement.
Nous tenons à vous assurer que nous prenons vos préoccupations au sérieux et que nous nous efforçons toujours d'améliorer l'expérience client.
Notre service client est à votre écoute. Alors n'attendez plus, pour plus de facilités, échangeons depuis le formulaire de contact accessible sur votre espace client.
Agréable journée, L'équipe ULYS
Impossible to cancel
Having multiple issues with trying to cancel this, We have tried may times to get in contact and have even sent the tag back to France which has been refused and returned to us. Now getting charged €30 a month for something we don’t use and cannot return, please let me know how we can cancel this?
13 February 2026
Unprompted review
Reply from Ulys
Hello,
Thank you for your message. We are very sorry to hear about the difficulties you encountered in canceling your subscription and returning your badge.
We will do everything we can to assist you and resolve your situation as quickly as possible.
Please find attached the return address for your badge:
ULYS CUSTOMER SERVICE
CS 30531
13558 SAINT MARTIN DE CRAU CEDEX
The Ulys Team
Very satisfying service
Been using it for 10+ years. At first it was almost exclusively to commute from home to work.. then I’ve started using it for all types of itineraries! Very satisfied overall
13 February 2026
Reply from Ulys
Hello Fouzia,
Thank you so much for your feedback !
We're delighted that you were satisfied.
We wish you all the best with Ulys!
The Ulys Team
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