The online booking process was clear and easy. We received the gadget very quickly. We were able to use a promo code without any problems. Very good experience with ulys website.
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Registration went well, in English. Transpponder received well after a few days. Transponder is a bit bulky; it would make sense, with the technology available, to make it of the credit card format, a... See more
Company replied
Great experience signing up for the Ulys tag system. The process was easy, and the tag arrived from France to the UK very quickly. The bank check with a UK bank was also seamless. This will save time... See more
Company replied
The signing up procedure is not at all practical, especially not for non-french customers. You say you can do direct debit from IBAN accounts, which is great but the whole proving to own the accoun... See more
Company replied
Company details
About Ulys
Written by the company
Gagnez du temps et simplifiez tous vos déplacements.
Ulys facilite votre mobilité au quotidien avec des solutions conçues pour vous faire voyager plus sereinement, sur la route comme lors de vos recharges électriques.
Avec le Pass Ulys Télépéage, circulez sur toutes les autoroutes de France et, en option, en Espagne, au Portugal et en Italie. Passez au péage sans ticket ni carte bancaire et profitez des voies réservées jusqu'à 30 km/h pour gagner en fluidité à chaque trajet.
Avec le Pass Ulys Electric, trouvez facilement les bornes sur votre itinéraire et rechargez votre véhicule électrique partout en France en toute simplicité.
Depuis l'app Ulys, suivez vos dépenses, gérez vos déplacements en temps réel et profitez des avantages du Club Ulys.
Télépéage, recharge électrique, parking, solutions Pro... Simplifiez-vous la route avec Ulys.
Contact info
Service client Ulys - CS 30531 , 13 558 , Saint-Martin-de-Crau, France
- 08 08 80 80 08
- ulys.com
4.2
Great
109K reviews
Asks customers to review
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bonne application
13 April 2026
May use AI-assist with repliesRead more
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pas possible de transférer à son second véhicule sans renvoyer le badge
Le changement de badge si on change de véhicule est contraignant
13 April 2026
Reply from Ulys
Bonjour Bertrand,
Nous comprenons que devoir renvoyer le badge lors d’un changement de véhicule puisse être perçu comme contraignant.
Cette contrainte est liée à une directive européenne imposant l’association du badge à une plaque d’immatriculation.
Sachez toutefois qu’une évolution est en cours : la modification de la plaque pourra bientôt se faire directement depuis l’espace client Ulys, sans renvoi de badge.
Nous restons bien entendu à votre écoute.
Cordialement
Emmanuelle de l’équipe Ulys
All good all working good
2 April 2026
Do not use unless living in France with…
Do not use unless living in France with a French bank account. They have taken 65 euros and I haven't even used on toll roads and have paid invoices early and yes my bank does do SEBA payments and mandates have been supplied and agreed.AVOID. Sending back to Ulys at my own expense as well so probably €75 and used tolls last week without it.
13 March 2026
Unprompted review
Reply from Ulys
Hello Simon,
Thank you for taking the time to share your feedback with us.
British and Swiss banks do not automatically authorize SEPA Direct Debits. You must provide these banks with the SEPA mandate, which you downloaded at the end of your Ulys subscription; otherwise, the deposit payment and invoices will be rejected.
Please feel free to contact us again via the contact form, under the "Help" section.
Karine from the Ulys team
Rapide à installer
Rapide à installer, plus besoins de sortir la carte bleue top. Unne route plus sereine
7 April 2026
Reply from Ulys
Bonjour Céline,
Merci beaucoup pour votre message 😊 Nous sommes ravis d’apprendre que l’installation a été rapide et que le badge vous permet de voyager plus sereinement, sans avoir à sortir votre carte bancaire.
Merci pour votre confiance et très beaux trajets avec Ulys.
L’Équipe Ulys
Bian tre bian
30 March 2026
Reply from Ulys
Bonjour George,
Merci beaucoup pour votre message 😊 Nous sommes ravis de savoir que tout se passe très bien pour vous.
Encore merci pour votre confiance et excellente continuation avec Ulys.
L’Équipe Ulys
Scammed by Ulys
I used the Ulys classic e-toll formula via a badge purchased at Auto5 (Belgium). They said ‘Only paying when you using the system’. But after more than a year not using it they start charging my account for 15 Euro per month. I tried to stop this service, but they told me I had to return a card (which I never received/used). On top of that they charged me 30 Euro for not returning a card I never received. Helpdesk is not supporting at all and only speak French. They forced me to pay via an incasso agency. Hopefully this case is closed now. I will never use it again!!
8 April 2026
Unprompted review
Reply from Ulys
Hello Jurgen,
Thank you for taking the time to share your experience. We are sincerely sorry to read about the difficulties you encountered regarding billing, cancellation, and the associated procedures, as well as your feelings about customer support. We fully understand the frustration this situation may have caused.
Your message has been duly noted. The points you raised are important and contribute to the continuous improvement of our information, customer follow-up, and communication processes, particularly for our international clients.
We hope this matter is now definitively closed and thank you nonetheless for sharing your feedback.
We wish you all the best.
The Ulys Team
Inscription facile et rapide
Procédure d'inscription sur le site facile.
Réception rapide du badge et fonctionnement immédiat.
1 April 2026
Reply from Ulys
Bonjour Juliette,
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que l’inscription s’est faite facilement et rapidement, que la procédure sur notre site vous a semblé claire, et que la réception rapide du badge, suivie d’un fonctionnement immédiat, vous ait donné satisfaction.
Nous vous souhaitons de très bons trajets avec Ulys.
L’Équipe Ulys
Reply from Ulys
Hello Camille,
Thank you so much for your positive feedback.
We are very pleased by your trust and delighted that the Ulys service has met your expectations.
Please don't hesitate to contact us if you need anything else.
The Ulys Team
The process was fairly easy and the…
The process was fairly easy and the pages translated well.
30 March 2026
Reply from Ulys
Hi Kevin,
Thank you for your feedback! We're delighted to hear that you found the process relatively easy and that the translated pages contributed to a clear and seamless experience.
Thank you for sharing your experience.
The Ulys Team
Ease of ordering was quick
Ease of ordering was quick, simple and delivery fast but not used it yet.
30 March 2026
Reply from Ulys
Hello Stephen,
Thank you for your feedback! We're delighted to hear that ordering was easy, simple, and quick, and that delivery was on time. We hope your first experience with Ulys will be just as satisfying.
See you soon for your first visit with Ulys.
The Ulys Team
I wanted to change my registration…
I wanted to change my registration number ( new car) but it took a while to find how to do that. Make it easier!
4 April 2026
Reply from Ulys
Hello John,
To enter or change your license plate number, log in to your customer account, under the "Badge" section:
- click on the pencil icon to the right of the license plate number,
- enter your new number and click on "VALIDATE" then "CONFIRM".
To access all Ulys services, download the Ulys app.
If needed, consult the ulys/help page.
Have a nice day,
The Ulys Team
super service
25 March 2026
Reply from Ulys
Bonjour Hakan,
Merci pour votre retour positif.
Nous sommes ravis de savoir que notre service vous apporte entière satisfaction.
L’Équipe Ulys
It was easy to get the item ordered and…
It was easy to get the item ordered and delivered quick… fitted ok but not used yet on the autoroute
16 March 2026
Reply from Ulys
Bonjour Derek,
Merci pour votre retour ! Nous sommes ravis d’apprendre que votre commande a été facile à effectuer et que la livraison a été rapide.
C’est également une bonne nouvelle que l’article s’adapte bien. N’hésitez pas à nous faire un retour après votre première utilisation sur l’autoroute !
L’Équipe Ulys
GOOD EXPERIENCE
23 March 2026
Reply from Ulys
Hello James,
Thank you so much for your feedback!
We're delighted that we were able to meet your expectations.
We wish you safe travels!
The Ulys Team
Perfect👍👍👍
16 March 2026
Reply from Ulys
Bonjour Peter,
Un grand merci pour votre avis !
Nous sommes ravis d'avoir su vous satisfaire.
Nous vous souhaitons une bonne route !
L'équipe Ulys
Reply from Ulys
Bonjour Emmanuelle,
Un grand merci pour votre avis !
Nous sommes ravis d'avoir su vous satisfaire.
Nous vous souhaitons une bonne route !
L'équipe Ulys
Just canceled subscription without any…
Just canceled subscription without any explanation. Finding out on my first trip that they charged for the badge but afterwards without any communication or reason just canceled. No payback for the badge, and impossible to figure out a contact for this issue.
28 March 2026
Unprompted review
Reply from Ulys
Hello Jesper,
We have taken note of your feedback and are sorry to hear of your dissatisfaction. To best address your request, we invite you to contact us using the contact form available on our website.
The Ulys Team
C’est super!
11 March 2026
Reply from Ulys
Bonjour Amanda,
Un grand merci pour votre avis !
Nous sommes ravis d'avoir su vous satisfaire.
Nous vous souhaitons une bonne route !
L'équipe Ulys
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