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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the high quality of the cleaning provided, often noting streak-free and sparkling windows, including sills and frames. The staff are frequently described as polite, professional, efficient, and accommodating, making the overall experience positive and hassle-free. However, some customers have encountered issues with payment and communication, including receiving invoices for services not rendered or for past periods without clear explanations. There are also occasional reports of missed windows during cleaning or difficulties in contacting the company for inquiries or to cancel services.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues with billing for services... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers report significant... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the high standard of cleaning, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more

Company replied

Rated 4 out of 5 stars

Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more

Company replied

Rated 4 out of 5 stars

Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more

Company replied

Rated 4 out of 5 stars

Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".

Company replied


Company details

  1. Window Cleaning Service

Information provided by various external sources

We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent clean windows and at a reasonable cost

Ryan did an excellent job cleaning the windows and it was so good that we have booked to have them cleaned regularly. I was a bit doubtful when he told us that the windows would dry with no streaks as UKwindowclean use filtered water. But seeing is believing and they really shone, much better than the traditional ladder and dirty water method. many thanks

21 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Great service

Great service. Becky in particularly is helpful. Prompt good clean and decided to go with them on going.

22 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Thorough window clean

Very happy with our window cleaning which was completed on time. The initial clean was free of charge which was a bonus! We've booked the team to carry out further cleaning every eight weeks which is perfect for our household. URN: 93495

18 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Have used this company for many years…

Have used this company for many years and can honestly say they are terrific, all the lads are pleasant polite and cant do enough to ensure your property is left gleaming, even in our area by the coast the windows get covered in sand but the Windows are always spotless after their visit. Thank you for a great service. (ref no 36439)

21 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Very friendly guys done a great job the…

Very friendly guys done a great job the 3 times they have done the windows brilliant thank you guys 93075

19 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Exceptionally clean and gleaming windows

My windows are exceptionally clean and shining after a very nice young man Stephen cleaned them thoroughly on Monday. I am so very happy with the care given to ensure my gleaming windows and sills. I highly recommend this service from UK window clean. You won’t be disappointed, I am happy I found them.

Becky who works as the administrator customer service lady is quick to respond to any queries and always ensures your query is resolved efficiently.
92969

21 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Great Experience

Very impressed with the service I received. First time of using this company which offered a free window clean as a trial. The clean was carried out extremely professionally. So much so, that I took advantage of their repeat window clean service and have also booked to have our gutters and soffits cleaned. Thanks again.

14 March 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Great friendly staff

Great friendly staff. Good pricing for a 4 bed detached home

17 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Had guttering and windows ready…

Had guttering and windows cleaned ready for selling the house. So pleased with the results as the front and back doors were both looking like new, with all the dirt and cobwebs removed along with the windowsills. The price was reasonable due to effort put in the work. Booking was quick and easy and any problems I had were settled promptly. Thank you for a great service.

10 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Efficient Service

Very efficient. All windows cleaned properly. One or two occasionally missed in the past. Always resolved after a phone call.

26 February 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

I've had the window clean around today…

I've had the window clean around today your local.com Trust pilot his name was Steve he's done front Windows back windows and doors and I would highly recommend this service as they have left my windows clean looking nice and the cleaner that did them it's very friendly he talks to you rallies doing them and good to get on with and he had great access to get through to the back to get into the garden everything up to now spot on thank you

26 February 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

A fair price

Arrived when they said they would. Did an excellent cleaning job, leaving the windows sparkling. A fait price for the number of windows

19 February 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

I agreed to a free window clean and they are asking me to pay up

I agreed to a free window clean and even checked that this wasn't a trick and that i was not going to get charged and they confirmed i would not. I have the message. I then got home one day to find a paper invoice for £12.50 for a window clean. The windows were slightly less dirty but not clean. But more importantly, there was a charge when i signed up to a free clean. I've since been harrassed by them by letter, email, text, saying i owe them money, threatening debt collectors on me and today apparently i owe £75. This business is set up to send out lots of 'you owe us' letters to see who bites. And to make up the numbers of what customers owe hoping for the best because their customers are feeling scared. Terrible way to run a business. I do not owe you any money. Please stop this or i will report you to Action Fraud and Trading standards.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Good work ..

25 February 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Highly Recommended

Charlotte and her team did a great job.

24 February 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

clean windows!

The window cleaning itself was great—I came home to spotless windows, which I really appreciated! However, both times they came, I wasn’t home, and there was some initial confusion about my flat’s location, which I had to clarify over the phone. It would be really helpful if they could send a text or email before coming so I can plan to be home, or at least be aware of their arrival.

That said, the cleaning was well done, and I’m happy with the results. A little more coordination would make the service even better.

Thanks for the clean windows!

28 January 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

New customer

Prompt response to enquiry / email, nice job with windows and windowsills at a competitive price.

24 February 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Great window cleaning and very…

Great window cleaning and very accomodating

4 February 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

It's good that sills and frames are…

It's good that sills and frames are included in the clean, but too expensive to have it done on a regular basis.

18 February 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

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