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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the high quality of the cleaning provided, often noting streak-free and sparkling windows, including sills and frames. The staff are frequently described as polite, professional, efficient, and accommodating, making the overall experience positive and hassle-free. However, some customers have encountered issues with payment and communication, including receiving invoices for services not rendered or for past periods without clear explanations. There are also occasional reports of missed windows during cleaning or difficulties in contacting the company for inquiries or to cancel services.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues with billing for services... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers report significant... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the high standard of cleaning, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more

Company replied

Rated 4 out of 5 stars

Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more

Company replied

Rated 4 out of 5 stars

Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more

Company replied

Rated 4 out of 5 stars

Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".

Company replied


Company details

  1. Window Cleaning Service

Information provided by various external sources

We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Becky! 93163

Becky and the team were extremely helpful when managing our account, great service couldn’t fault it!

8 May 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Polite, Friendly and Flexible

Have used UKWindowclean for years, they've always been polite in person and via email. They've been flexible with only charging for the front windows (when I forget to leave the gate unlocked) and for changing the frequency of visits when my budget varies. Recommended.
Customer 52800

7 May 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

First class polite and helpful with a first…

Always polite and helpful with a first class service

5 May 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

The cleaning was good the way the…

The cleaning was good the way the cleaner gained access to the property was good using the agreed combination lock since we were not at home at the time. This brings me to my only complaint it would be nice to be given more notice of the cleaning not just a message the day before saying we are coming tomorrow make sure we have access to your property

5 May 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Good service.

Good service.

5 May 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 2 out of 5 stars

Not sure about this company ive never…

Not sure about this company ive never seen them clean my windows. They leave a slip saying i owe £12 the windows are full of dust they have definitely not been cleaned

29 April 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

We are worry to hear this but always happy to try resolve issues. We could not find an account for you, please contact our service team so we can help.

Rated 5 out of 5 stars

A great cleaning company!

A great cleaning company who are easy to communicate with and always turn up when they say they will. They offer a wide range of services and are always more than happy to help.

28 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Always great.

Always great when all windows and doors are done. Doors do get missed on the odd occasion, I would prefer front and back doors cleaned on every clean.

- 89702

28 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Great clean

Great clean, friendly and polite.

93751

18 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

I arrived home to beautiful sparkling…

I arrived home to beautiful sparkling windows and frames. I didn't expect the windows to be as clean as they were using a brush but the clean water system obviously makes a difference. Hardly any streaks. The windows haven't been cleaned for some time probably years, as I am a new owner so i didn't expect them to be as clean as they were. The price was very reasonable. I'd rather pay for a good job rather than paying less and not being happy. Window frames, doors were all lovely and clean. Very pleased. Thank you.
URN 93614

4 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Good Service

They provide a good service for doing the back of the house, due to limited access for traditional window cleaners with ladders. The company text you the day before they are due to clean to ensure access.
I didn't give 5 stars due to the company not informing you in advance when they are increasing their prices , and on occasions they do not turn up and you get a message either later that day or the following day.

13 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Made a huge difference to our windows…

Made a huge difference to our windows very impressed!
1st clean free is brilliant x

14 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Respectful of property

The window cleaner arrives monthly he does his job, well, leaves me an information slip and leaves the property he always closes the gate, which I appreciate, as I have a dog and live on a main road. Overall I’m very happy, and payment is made through a bank transfer very convenient.

13 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Good customer service .

Good customer service .

13 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

Tried this window cleaning service…

Tried this window cleaning service twice now, and both times, the windows weren't cleaned properly. I received a text to advise that the windows would be cleaned week commencing 31st March, they weren't cleaned, so I chased up on the Friday, which I was advised there had been a delay with the cleaner and so would be done the following week. Not sure I would have been advised of this if I hadn't chased. I advised the cleaner that one window was quite dirty due to the position it was in, as I can't reach myself, the windows are cleaning with a brush and water, doesn't seem to be any sort of cleaning product used, the windows weren't dried, and when I asked if they were getting dried, the cleaner advised no as the water used is purified so it doesn't need it. Sure enough, the windows have marks from the water drying, I presume because the window was dirty as I'd already advised. As I've used twice, neither time was cleaned properly, corners of the windows missed, I've reached out to advise of my disappointment but not heard back as yet. Reasonable price but Unfortunately won't use again and won't recommend

11 April 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Our apologies if the service was not what it should be. Please do let customer service know, we are always more than happy to put things right.

Rated 5 out of 5 stars

Highly recommended

A fabulous, reliable, well priced and professional company. Always do a great job and stick to allotted time.. if there's ever a problem/terrible weather there's an instant text to rearrange
Have recommended to many friends and would not consider going elsewhere

12 April 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

Worst window clean I’ve ever had back…

Worst window clean I’ve ever had back window never touched and the windows that were cleaned were left to drip dry so just ended up full of water marks was told would be re cleaned free of charge but never came back
Just ended up cancelling shame real shame

1 April 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

We are extremely sorry if our standard has not been to the expected standard. We are always here to help but cannot find any contact or query regarding this, please just drop our customer team a line.

Rated 3 out of 5 stars

Driver in Sheffield this morning needs…

Driver in Sheffield this morning needs to slow down - there is a speed limit of 30mph, but even a speed bump on a side road didn't slow him down. Bumps are there for a reason, not to be driven at at speed!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with this device.On time…

Very pleased with this device.On time and very pleasant young man.. Would recommend this firm…👍

27 March 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Reliable company.

I have been using UK Window Clean for a number of years. Very happy with service. I usually receive an alert the day before the cleaners are due. Friendly, hard working staff. Have recommended company to friends and neighbours.

26 March 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

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