Your Local Reviews 3,750

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and friendliness of the staff, often highlighting their professionalism and good communication. People generally find the service convenient, especially with advance notifications of visits and the option to pay online. The quality of the cleaning is often described as good, with windows, frames, and sills thoroughly cleaned. However, some people were dissatisfied with the service, citing issues with inconsistent cleaning quality, such as streaks or missed areas. A significant number of customers also experienced problems with payment, including billing discrepancies or issues with service charges. Difficulty contacting the company for support or to resolve issues was a common complaint, with many reporting unresponsiveness via email, phone, and social media.

What people talk about most

Service

Users describe ambiguous interactions with service. While some customers praise the friendly and efficient... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the politeness, professionalism, and... See more

Payment

Clients share negative opinions on payment, with many reporting being charged for services not rendered or... See more

Customer communications

Consumers find contact to be negative. Many reviewers report significant difficulties reaching the company,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the quality of work, noting sparkling... See more

Based on these reviews

Rated 4 out of 5 stars

I've been using Your local for a few months now and have to say it's been a good service. They always message before they are due to come. Always polite when communicating and always send a message to... See more

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Rated 4 out of 5 stars

Just had a quote and I’m super impressed. Jordan knocked on Friday was really laid back and not pushy which made me decide to choose them to come and clean my windows. Jordan was super friendly... See more

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Rated 3 out of 5 stars

I cancelled my window cleaning service mainly because I thought it was too expensive at £17. Also they didn't clean my side window unless I reminded them. The people were friendly enough but overall... See more

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Rated 4 out of 5 stars

Just the 4 stars at the moment because I've had problems in the past with poor communication and even turning up, not cleaning the windows and then leaving. Things have changed massively in the last f... See more

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Rated 2 out of 5 stars

They started off really good. A little expensive but very reliable, and they did a good job of cleaning my windows. Then out of nowhere, they must have changed their water supplier and staff, as it wa... See more

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Rated 5 out of 5 stars

Had my windows cleaned for by Dean Bates today. Not only was he thorough, he was brilliant with some advice for the business and who to get in contact with. He showcased great standards and made minim... See more

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Rated 2 out of 5 stars

Main complaint : it's too difficult to have contact with any office person to discuss anything! Being chased for money when I've paid or only half the house done. Too short notice between... See more

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Rated 4 out of 5 stars

Matt from YourLocal always let's me know when the windows will be cleaned, and I can postpone a clean if necessary. I find that really helpful. I find the method used for cleaning isn't as good as t... See more

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Rated 3 out of 5 stars

I thought the quality of the window cleaning was generally good and the guys who visited were respectful and personable. I had an issue where I thought the windows hadn't been cleaned as claimed. W... See more

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Rated 4 out of 5 stars

Ellis from the customer service team was really helpful, kind, and a delight to talk to.. She was very patient with my queries and accommodated my requests.. For her, I'd give 5 stars :) However,... See more

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Rated 5 out of 5 stars

First window clean today by Josh, it didn’t take long and all the frames and sills also cleaned. Just gonna let them dry and see the end result. Josh is a real Pleasant fella who doesn’t mind having... See more

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Rated 5 out of 5 stars

Our window cleaner, Levi, is a lovely man and does a really good job and always makes sure the side gate is closed when he is finished. We are informed by text the day before he will be calling, we h... See more

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Rated 3 out of 5 stars

Overall wasn't happy with the service provided- muddy handprints left all over handles in the conservatory, loads of areas of the conservatory completely missed and the guy left the door wide open wh... See more

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Rated 3 out of 5 stars

I did like this company to begin with, they were really good and cleaned not only the windows but the upvc and the doors as well. Then I unfortunately had my bank account hacked and they couldn't take... See more

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Rated 3 out of 5 stars

Service offered was good at reasonable price. Only my 3rd month with company first clean left streaks and window cleaner left without saying he has gone and left my garage door wide open. Heard nothin... See more

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Rated 1 out of 5 stars

Didn't deliver the service they said (no frames, doors etc cleaned), they just spray the glass with a power washer. Was offered 15% discount when I tried to cancel so stayed with them another month... See more

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Rated 4 out of 5 stars

From the point of view of the actual cleans, the work is notified in advance, performed on time & done well -operatives seem friendly. Downside is the billing system, even if you've paid by bank tran... See more

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Rated 1 out of 5 stars

Been charged twice for window cleaning on my property which hasn’t occurred due to me cancelling my account. Company has provided me with no info even though I have sent multiple emials

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Rated 5 out of 5 stars

I couldn’t be more impressed with the window cleaning service. My windows look fantastic .The attention to detail was outstanding, including the frames. Liam was professional, and very respectful of... See more

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Rated 1 out of 5 stars

Window cleaner was inconsistent, said was coming but wouldn't turn up. Couple of times windows were cleaned properly, bird poo ext still remained. Then a new window cleaner took over however this one... See more

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Rated 5 out of 5 stars

The window cleaners are quick and efficient, a message is received to say they are coming the next day. A card is put through the letterbox to say they have been (occassionaly this is missed but not o... See more

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Rated 5 out of 5 stars

Five stars to Joshua who went above and beyond to clean my cladding. He kept me informed of when he was coming the night before and rang me to let me know on the day what time he would be here. Window... See more

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Rated 5 out of 5 stars

I’m notified when my windows will be cleaned & I don’t need to be waiting in for cleaner. Sparkling, shiny windows!! I’m able to pay for this 1st class service online & would highley recommend Your Lo... See more

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Rated 5 out of 5 stars

We used Your Local services for the first time. We received a message about the visit 24 hours in advance, which was appreciated. The job was done really well overall. Only a couple of smaller w... See more

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Rated 5 out of 5 stars

Great communication from Joshua, cleaned all windows doors and cills to a very high standard. Joshua was friendly and very efficient and thorough in his work and I’m really happy with this company.... See more

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Rated 5 out of 5 stars

This company does what says on the tin . This company are my local window cleaning firm. I live in manchester and i have had my outside windows done by Joshua. They give you 24 hours notice and arri... See more

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Rated 5 out of 5 stars

Ben is 100% attentive and considerate to all the details of the house. We have a tiny window on the door that's actually really there just for décor but he made sure to not even miss that bit. Even t... See more

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Rated 4 out of 5 stars

Graeme came to do my windows for the first time! He had fantastic communication and really took his time doing his job fabulously! Will definitely use again! Thank you!

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Rated 5 out of 5 stars

Graeme introduced himself the day before the visit. Was a very polite and friendly man. Did a very professional and discreet job Very pleased with the service

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Rated 5 out of 5 stars

I had a couple of problems yesterday (18/02/26) but both problems are being corrected by a friendly call from one of the agents today (19/02/26) at 8.50am. Very happy and surprised I was contacted abo... See more

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Rated 5 out of 5 stars

Ben provided a first-class service. He was professional with a friendly and helpful manner and cleaned our windows to a very high standard. You could see he took a real pride in his work and the windo... See more

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Rated 4 out of 5 stars

Joshua did another good job of cleaning my windows today. He is always polite and lets me know the night before that he will be here the next day. Also rings me half hour before which is good. Happy w... See more

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Rated 3 out of 5 stars

I have only used them since April last year but I haven't seen them since October. I liked being notified the day before they would come and the option of paying cash or online. However I paid cash on... See more

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Rated 4 out of 5 stars

I am generally very happy with the service I get from your local, for cleaning my windows and doors, as a weekly clean is just too frequent for us. The cleaning has been efficient, the staff are... See more

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Rated 5 out of 5 stars

Joshua cleaned my windows today, dropped me text last night saying he'd be calling today, even call me today saying he was an hour away. Top class customer service.

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Rated 4 out of 5 stars

Always get a message few days before they come out the window cleaner Joshua always does a good job and only bills me for the job hes done if he cant get to the back windows

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Rated 3 out of 5 stars

There is no way of contacting your local regarding false payments. Windows cleaned on 3/2/26.. I received a bill for £30. I did not have my conservatory cleaned at my request but have been billed... See more

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Rated 1 out of 5 stars

Really bad communication. Tried to email, phone, social media message and was unable to speak to anyone and certainly got no replies. When the windows got washed, they often missed the back windows an... See more

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Rated 1 out of 5 stars

Sent a message (when the cleaners still accepted messages) to say I wanted to be on a 6 week schedule like my neighbours, received a 'Yes no problem' text in reply but they keep coming every 4 wee... See more

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Rated 5 out of 5 stars

Joshua cleaned my windows today he is very plight and friendly and always calls to let you know he is coming to clean your windows.

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Rated 1 out of 5 stars

This company have taken payment without carrying out a service taken a picture of out side my house however nothing been done not a window or door avoid this company And couldn’t care less about u c... See more

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Rated 1 out of 5 stars

They just spray the windows with water leaving marks everywhere. I have cancelled the service 5 times now over the course of 12 months and still sporadically they will appear every few months, spray t... See more

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Rated 1 out of 5 stars

Whilst the window cleaning service itself was great, I’ve had two serious issues that have left me with no confidence in their system. On one occasion I was charged twice and never received a ref... See more

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Rated 4 out of 5 stars

Windows cleaned for the first time today after recently signing up. Graeme was friendly and did a great job. All the frames are now sparkling aswell as the windows. Whilst its more expensive than my l... See more

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Rated 5 out of 5 stars

Lovely friendly lads. Done all windows, frames, sills, front and back door. Great value for money. And if you want to miss a month just leave a note on the app which is really convenient. You can al... See more

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Rated 5 out of 5 stars

Im happy with your local they text me the day before they’re coming to wash your window I pay one line

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Rated 1 out of 5 stars

1st cleaning was great. On the spot. Messaged prior to visit. Next visit, no message, came while I was on a holiday, cleaned just the front windows as back door was locked. Couldn’t get a hold of some... See more

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Rated 1 out of 5 stars

I like to praise a company when they do well but I cannot say the same for this company. I had way too many problems with them and had to dismiss them. Problems included trying to charge me full pri... See more

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Rated 1 out of 5 stars

Didn't do the job properly. They were not cleaning windows but only spraying water on them. Customer service is practically non-existent when it comes to filing a complaint. The contact address on the... See more

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Rated 1 out of 5 stars

After killing my front garden plants through flooding them with nutrient starved water, I cancelled the service. I was not very happy due to the care I had put into the garden. Never the less I was go... See more

Company replied


Company details

  1. Window Cleaning Service

Written by the company

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Contact info

Our Services

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3.5

Average

TrustScore 3.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Recent visits have redeemed my faith in YL

Following several months of frustration mainly down to difficulty in communication with YL office AND rushed jobs, 2 of the operatives have turned it around.
Superb job from Paul and most recently from Jay who exceeded expectations with the job he did for us. Great to see a good work ethic does still exist.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

First clean from Local

First clean from Local - very impressed. Really nice man called Graeme - did a great job

23 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're very happy to hear you were impressed with your first clean and that our employee did a great job. Thank you for your positive feedback!

Rated 5 out of 5 stars

Grat job Norman

Pleasant young chap Norman came and cleaned our windows on Friday,done great job really nice to chat.
Highly recommend this company and thanks again.

20 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had a wonderful experience with our window cleaning service! We appreciate your kind words and are glad you're pleased with the results. Thank you!

Rated 2 out of 5 stars

They started off really good

They started off really good. A little expensive but very reliable, and they did a good job of cleaning my windows. Then out of nowhere, they must have changed their water supplier and staff, as it was leaving streaks, and their brush wasn’t getting into the bottoms and sides of the windows, leaving them with dirt and grit on the glass. I complained, and a supervisor came out and agreed it wasn’t acceptable. Offered a free clean if I gave them another chance, so I accepted, but whoever cleaned them was worse than before, so I cancelled.

26 January 2026
Your Local logo

Reply from Your Local

Good Morning Trevor, we appreciate you bringing this to our attention. We're sorry to hear that the quality of our service declined and that the second cleaning was not an improvement. We'll investigate these issues to ensure our standards are met going forward. Thanks for your feedback.

Rated 4 out of 5 stars

I've been using Your local for a few…

I've been using Your local for a few months now and have to say it's been a good service. They always message before they are due to come. Always polite when communicating and always send a message to say they are done which I appreciate as I have a dog and need to keep the gates secured so it's nice to know when they are coming and going. This past visit was done by Joshua and his service was good.

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you sharing your positive experience! We're happy to hear that our service meets your needs, especially the communication about arrival and completion for your dog's safety. We're glad the recent visit was good.

Rated 5 out of 5 stars

Joshua Window Cleaning.

Joshua, my window cleaner, arrived on time and did a great job as usual.

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're delighted to hear that your window cleaner arrived punctually and did a great job, as they usually do. Thank you for your continued feedback.

Rated 5 out of 5 stars

I’m very happy with my clean windows

I’m very happy with my clean windows, Graeme has just finished and I’m very pleased with his work. 👍

Thanks Graeme

20 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear you're pleased with your clean windows! It's great to know the work met your expectations. We appreciate your positive feedback and support!

Rated 4 out of 5 stars

Great job

Windows cleaned for the first time today after recently signing up. Graeme was friendly and did a great job. All the frames are now sparkling aswell as the windows. Whilst its more expensive than my last window cleaner, you get what you pay for and I am impressed with the service today.

20 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were impressed with the service and the thorough cleaning of your windows and frames. It's great to know that you found the service to be of good value. Thank you for your positive feedback!

Rated 5 out of 5 stars

First window clean today by Josh

First window clean today by Josh, it didn’t take long and all the frames and sills also cleaned. Just gonna let them dry and see the end result.
Josh is a real Pleasant fella who doesn’t mind having a chat about the process and benefits of the ionised window clean.

20 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that your first window clean went smoothly and efficiently, including the frames and sills. We're glad you appreciated the explanation of the cleaning process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Joshua messaged ahead of time to remind…

Joshua messaged ahead of time to remind he was coming to clean the windows. He arrived cleaned windows, did good job and satisfied with everything. Thanks

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you taking the time to leave us a review. We're happy to hear that you were satisfied with the window cleaning service and the technician's communication.

Rated 1 out of 5 stars

As an ex employee I would seriously…

As an ex employee I would seriously avoid this company absolutely scammers especially kevin rich the manager of the North east loves to charge people for window cleaning when the cleaners don't even turn up the blokes a pure sausage couldn't run a piss up in a brewery but I will give him one thing to bloke knows how to scam poor members of the public especially the elderly loves to double charge them and trust me I've seen it all with my own eyes avoid people at all cost go with a local window cleaner not this shower of turd of a company thanks big lee x

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Joshua cleaned our windows and did a…

Joshua cleaned our windows and did a brilliant job very friendly too no hassles

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so happy to hear that you had a brilliant, hassle-free experience with our friendly window cleaning service! Thank you for your feedback.

Rated 1 out of 5 stars

Seems they don’t give you an option to cancel

I really don't know if it's due to incompetence or dodgy business practices, but I have tried unsuccessfully to cancel my window cleaning with no success so far.

04/03 - Signed up to their website (already having the window cleaning service) and went to My Services section...nothing. I emailed their Customer Services explaining that the service wasn't listed and I wanted to cancel.
06/03 - Jordon replied saying their website was under maintenance and if I provided my address and postcode he would close my account. Replied straight away.
17/03 - Received a text that the window cleaners would be arriving the next day. This is now a no-reply text service so god only knows how you're supposed to deal with this if you can't provide access. Followed up with Customer Services to let them know about the text and if they had actioned my cancellation.
18/03 - The window cleaners indeed turned up followed by a request for £15. Informed customer services of this and demanded they reply before the end of the day or I would take further action, as of writing this review, they still haven't replied.

So I am now out of pocket by £15 that I can ill-afford, and absolutely no idea how I can cancel this service that I don't want. Surely they can't get away with this?

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

Good Morning Stephen, Thank you for bringing this to our attention. We are sorry to hear about the difficulties you've experienced cancelling your service and the lack of communication. If you can please contact us on 0333 000 2012 with your contact details we can resolve this straight away for you.
Many thanks

Rated 5 out of 5 stars

Your local window cleaner I reckonmend to anyone

Joshua did a excellent job and I love the fact you also wash your doors down I'm so pleased iv found a decent window cleaner 😀

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were pleased with the excellent service! We appreciate you noting that we wash doors and are glad you found us.

Rated 1 out of 5 stars

Dangerous Driver

I’m not sure about this company at cleaning windows but the driver are dangerous cutting in front of people almost causing me to have an accident with my child in the car ! I will make sure never to use this company and will let others know not to use it too!
It will be a good idea to be train any of the team to be well mannered and abbey to the road safety laws especially when displaying the company’s name!!!

19 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you bringing this serious matter to our attention Reece.
We're very sorry to hear about the unsafe driving experience and the distress it caused you and your child. If you could give us a call on 0333 000 2012 to let us know where this occurred we will address this internally to ensure our team adheres to road safety regulations. Thank you for your feedback.

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