UK Meds Reviews 

What is going on with UK Meds? They used to be so efficient but now my orders are sitting there in “review” for days and days at a time. They have taken away phone lines and emails they don’t reply to for 7 days+

Can everyone see that UK Meds are skirting round the issue of no phone line and no live chat? Emails ignored but of course replies made on Trust Pilot to try and ensure new customers think they are helpful. Please don’t be fooled!

My previously prescribed medication was suddenly refused. I think the pharmacist had not looked at my order history.

Been messaging and emailing constantly but no reply from customer service.

Life previous reviews, I am blocked from ordering for 21 days.

Live chat is switched off.

Be warned, all is good until you have a problem, then it's a very poor service.

You delivered my order to an old address that I can no longer access, even though my previous orders have come to the correct address. I’ve had no response after contacting you about it 👎

Quick efficient service as always

Parcel didn’t turn up, paid extra for next day delivery a week ago still nothing. No contact details and email complaint ignored. Still took the money though.

As usual Uk Meds deliveries are very fast and competent.

Item not delivered. Yodel said it was and ducked the matter and referred me to inspace who referred me to the delivery group. Down a rabbit hole... not UK Meds direct fault but their choice of couriers is poor.

Preciously prescribed a medication no problem. Tried to order same medication and had it denied as need a kidney function test apparently, issue is i can't get an appointment for one for weeks. Unable to discuss the situation with them. Tried to reorder to explain in the additional information, filled in all the info only to the get to checkout and it says I have to wait 48 days to reorder... so even if I got the kidney test I wouldn't be able to order and I'd have to stop the treatment that they originally prescribed?? How on earth does that make any sense!

Edited: Update on 29/06
Still no response from customer service via the "live chat" function- news flash it's not a live chat if nearly a week later there's no response. Yet they replied to this review within a day to say they can't find my details...these lot can't even put 2 and 2 together to find an email not sure they should be prescribing meds to anyone.

Absolutely brilliant service. They have helped me out endlessly with extra meds as I travel alot with my job .

Always a reliable and trustworthy service with no problems.

Thank you so much for sorting the delivery out for me when DPD messed up. Your service is prompt , no hassle and you've clearly got the extra mile so thanks, much appreciated.

Arrived on time and a smooth ordering system highly recommended.

UK Meds has really gone down hill, sending items out without signatures. cannot contact anyone when things go wrong. Much better companies out there, don't waste your time with this one.

Meds not received. Notification from Yodel shows a photo at another residence which is not mine

I placed an order on May 22nd. No attempt has been made to deliver meds but DPD send email saying they were returning parcel to UK Meds.!!
UK meds is impossible to get hold of. Have sent three emails explaining situation but no response.
Definitely don’t use this company!!
My order no was #002568216 just in case they read this and actually do something about it.

The item I ordered was confirmed on 10th June and shipped the same day. It was received by me on the 12th June.

Very helpful and on time delivery

Been using UK Meds for a few years and always good value and easy to use with delivery when they say.