UK Meds Reviews 

15,565
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(15,565)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Wrong tablets delivered

I ordered (002585195) my tablets on a Thursday and my order arrived Friday. Which is excellent. The problem is they delivered the wrong tablets with the correct label. I immediately sent a message to their support on Friday. They sent an automated response saying they aim to get back to me in 24 to 48 hours. It is now late Tuesday.
Not a good pharmacy.

3 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Kevin,

Please accept our sincere apologies for the delays and inconvenience caused. From checking your account, our team resolved the matter, and process the correct order out.

Rated 1 out of 5 stars

Poor I’m afraid

Poor I’m afraid. Only half my order was delivered and despite me sending an email to customer support I never received a response. Took the full amount of money though, of course.
Hoping they see this and contact me to fix

2 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Andrew,

Im sorry to hear about this.

Please check your emails, the customer service team has contacted you and will take this matter further with you.

Rated 1 out of 5 stars

I made a one off payment for some…

I made a one off payment for some medication. I'd purchased enough to last me 6 months. 4 weeks later, I was charged for a second shipment and was told I was subscribed to a monthly service. I sent an email to complain but UK Meds told me the good have already been dispatched and could not be returned. I used their website to cancel further payments but see it is still live now. I've reported their scheming to my bank. Pay a pound extra and go with a more reputable company for your online medication.

29 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Brian,

We are sorry for any confusion, I can see when you last order you opened a subscription service with us.

When you place an order online you have two options, one for a one time order, and another to open a subscription service.

Please check your emails, our team has contacted you.

Rated 1 out of 5 stars

This is ridiculous!

This is ridiculous!
I have a subscription and I moved address, and updated my details but they keep sending my subscription to my old address! I complained the first time with no resolution and now they sent my last subscription again to the old address. I will now need go for a second month without my medication!

4 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

Im sorry, we cannot locate your account based off your name, and no order number provided. Please contact our team via email.

help@ukmeds.co.uk

Rated 3 out of 5 stars

Experience with UK Meds is always…Great apart from delivery

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down.
DPD tell me every month that I have requested another date for delivery, I never have. Is there no way that they can be told to simply put the package through my letter box? It can't be that hard, surely...

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Ive been waiting 2 days now for my…

Ive been waiting 2 days now for my review to be reviewd and i have paid for next day delivery before 12

1 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

Im sorry, we cannot locate your account based off your name, and no order number provided. Please contact our team via email.

help@ukmeds.co.uk

Rated 1 out of 5 stars

Impossible to contact. Just Rubbish service

Impossible to contact.

Ordered at 10am next day delivery, and despite the cut off being 2.30pm, it's now 26hours later and not a single update with my order.

3 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Shaun,

Im sorry, we cannot locate your account based off your name, and no order number provided. Please contact our team via email.

help@ukmeds.co.uk

Rated 1 out of 5 stars

First time using UKMeds

First time using UKMeds. Medicine is showing as in stock and my order was approved very quickly on Tuesday morning, paid for next day delivery but it’s now Friday and order still hasn’t been dispensed.

I’ve emailed them with no response, if you try to phone it’s just a voicemail telling you to email them!! Won’t be using again!

3 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Lauren,

Thank you for choosing UK Meds.

Im sorry to hear about the overall delays. From checking your account, the parcel was accepted and delivered to you.

Please check your emails, our customer service team contacted you.

Rated 2 out of 5 stars

I have used UK Meds for about two years…

I have used UK Meds for about two years now and my experience was great at the beginning but this has progressively gotten worse in the last 6 months. I have tried to contact them using their telephone, Live chat, review request and customer help email about my consultation and order many times in the last week. I made my consultation and placed order number #002583957 since 29 June 26. Even though I was able to make this order with a confirmation email sent to me, the website was reporting that I could not make the order because I made a similar order over a month ago. I sent a review request explaining that I was forced to order 5mg of my blood pressure medication in May because the website was out of stock of the 10mg version and I obviously used two 5mg capsules daily. Yet no one has looked at the request since Monday or acknowledge several support request made for over 5 days now. If you call the contact number, it tells you to use a Live chat which is not a live chat. Customer service does not respond within the time frame they published. Please can any one look at my #002583957 and the many review request and emails sent please. UK Meds Support ref (312019)

29 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Ayobami,

Im very sorry about the overall delayed, and issued occurred.

From checking your account, our customer service team resolved the matter. Your recent order was accepted, and due to be issued soon.

Rated 1 out of 5 stars

Customer care awful

Have been trying to contact uk meds for a week now without success. Re medication delivered to the wrong address.
Customer care is non existent.

2 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tracy,

I’m sorry to hear about this.

Our Head of Customer Service has been in contact with you regarding your enquiry. Please check your emails for their response and any further updates.

Rated 1 out of 5 stars

What is going on with UK Meds

What is going on with UK Meds? They used to be so efficient but now my orders are sitting there in “review” for days and days at a time. They have taken away phone lines and emails they don’t reply to for 7 days+

2 July 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Andrea,

Im very sorry about the overall delays.

Please check your emails, we have contacted you and provided an update.

Rated 1 out of 5 stars

Previously prescribed medication refused

My previously prescribed medication was suddenly refused. I think the pharmacist had not looked at my order history.

Been messaging and emailing constantly but no reply from customer service.

Life previous reviews, I am blocked from ordering for 21 days.

Live chat is switched off.

Be warned, all is good until you have a problem, then it's a very poor service.

24 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Steve,

Im sorry, we cannot locate your account based off your name, and no order number provided. Please contact our team via email.

help@ukmeds.co.uk

Rated 1 out of 5 stars

You delivered my order to an old…

You delivered my order to an old address that I can no longer access, even though my previous orders have come to the correct address. I’ve had no response after contacting you about it 👎

24 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tim,

I’m sorry to hear about the issue you experienced.

From checking your account, I can see that the matter has now been resolved. After you contacted our Customer Service Team, we arranged for a replacement order to be sent to the correct address.

The issue relating to your address has also been reported to our Technical Team for further investigation.

I’m very sorry for the inconvenience this caused and appreciate your patience.

Rated 1 out of 5 stars

Parcel didn’t turn up

Parcel didn’t turn up, paid extra for next day delivery a week ago still nothing. No contact details and email complaint ignored. Still took the money though.

20 June 2026
Unprompted review

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