Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more
UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more
Company replied
Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more
Company replied
Company details
Written by the company
UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.
Contact info
Unit 4, Dennison Industrial Estate, LA3 3SZ, Morecambe, United Kingdom
- 01524 841087
- admin@ukbathroomstore.co.uk
- ukbathroomstore.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Good price, great comms and speedy delivery. Will definitely use again for future purchases.
24 February 2026
Reply from UK Bathroom Store
Thank you for the kind review.
Efficient process
The order was dealt with efficiently. I spoke with a member of staff prior to placing the order regarding delivery and was advised how to proceed. All went to plan.
23 February 2026
Reply from UK Bathroom Store
Thanks for the kind review, glad we could help.
Fantastic communication and service.
Fantastic communication and service, the person who took my order was very knowledgable as well, and they even gave me a little more discount off my purchase which was very kind. Delivery very prompt.
27 February 2026
Reply from UK Bathroom Store
Thank you for the kind words, glad we could help.
Countertop Basin Order.
Easy to deal with.
Delivery could have been a bit cheaper but none the less, item was delivered as expected.
Good all around experience.
26 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Great service and good quality.
25 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
They identified the correct replacement…
They identified the correct replacement lavatory seat and dispatched it within 24 hours
17 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Great service
Ordered a Heritage toilet seat. Good price and really quick delivery. Refurbishing the ensuite so haven't had the seat fitted yet by the plumber. I've used UK Bathroom store before and will use again.
25 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Reply from UK Bathroom Store
Thank you for the kind words.
Reply from UK Bathroom Store
Thank you for the kind words.
Reply from UK Bathroom Store
Thank you for the kind words.
Quality product
It was easy to place my order and the quality of the Heritage taps is excellent. The website gives detailed information including dimensions which is very useful when making a choice. I had forgotten that the hot and cold taps open in different directions which was strange at first! I would have given five stars but there was a hiccup with the delivery (not UK Bathroom Store's fault). John in Customer Service was very helpful on the phone and the order was shipped via next day delivery service once the taps arrived from Heritage. Prices were reasonable too. I would use the company again.
20 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Extremely efficient service
Extremely efficient service. Competitively priced. Definitely recommend.
20 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Reply from UK Bathroom Store
Thank you for the kind words.
Package delivered in damaged state
Package delivered in damaged state. Have sent email with images.
18 February 2026
Reply from UK Bathroom Store
I am sorry that your package did not arrive in perfect condition. The item you ordered is an extremely fragile item that would usually only be ordered with a shower tray. We do take every effort to get items to you undamaged but from time to time damages can occur.
We will of course do everything in our power to put this right when it does happen and I hope you will consider updating your review based on the final outcome.
I can only apologise for any inconvenience this may have caused.
Reply from UK Bathroom Store
Thank you for the kind words.
Brass Niche cross water
After an initial delay and email exchange my product arrived. Pleased with the customer service experience
19 February 2026
Reply from UK Bathroom Store
Thank you for the kind words.
Reply from UK Bathroom Store
Thank you for the kind words.
Excellent company with excellent customer services
My 1st order, with this company, and everything was perfect, well packed and arrived within the time frame choosen.
But where this company really shines is the excellent customer service.
A problem was spotted, so I emailed uk bathrooms and within 48hrs a replacement was sent and the problem part collected in return.
A sign of a great company is how they deal with problems and I can honestly say UK bathroom Store shines here and I will definitely use this company again.
Special thanks to Jon for all your help
12 February 2026
Reply from UK Bathroom Store
Thank you for the kind words. We do try hard to resolve problem as quickly as we can and we love to hear back when things have gone to plan like this.
Customer Service is NOT dead!
UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4 week delay but it was the genuine article and swapped out in minutes. Jon was most helpful and kept me up to date with ETA? Many thanks
10 February 2026
Reply from UK Bathroom Store
Thank you so much for the kind feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.