UK Bathroom Store Reviews 

5,720
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, such as bathroom fittings, often noting their solid construction and appealing design. Many highlight the efficient and prompt delivery service, with items arriving quickly, well-packaged, and frequently ahead of schedule. Reviewers also appreciate the knowledgeable and helpful customer service, described as efficient and supportive. However, some customers noted occasional product issues, including items arriving damaged or not meeting expectations for size, color, or material. A few others also experienced delivery delays, insufficient communication, or problems with drivers not assisting with heavy items upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the good quality, sturdy nature, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as great, sturdy, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of placing orders and the... See more

Service

People report positive experiences with service, often highlighting the ease of processes like returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,720)

378 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Good price, easy to order, very prompt delivery, item as expected. No problems, exactly how a supplier should operate!

19 March 2026
Rated 1 out of 5 stars

Took around 4 weeks to arrive with no…

Took around 4 weeks to arrive with no updates on eta.

17 March 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that this order took longer than expected to arrive. This particular toilet seat is a special order item that does take quite a while to bring in.
I can see our team did reach out the day after the order was received to make sure you were fully aware of this so I can only apologise if this communication was not received.
Once it arrived we despatched this on a next day service.
We do pride ourselves on our customer service so will certainly look into what happened in this instance.

Rated 5 out of 5 stars

Efficient and helpful

A good choice of items, "chat" available and helpful, kept informed throughout and the fittings we received are good quality, delivery was tracked and efficient, would def use again!

17 March 2026
Rated 5 out of 5 stars

Good service

I've purchased from UK Bathroom Store a couple of times. The products were competitively priced and arrived quickly.

9 March 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

We aim to please, thank you for the feedback.

Rated 5 out of 5 stars

My shower tray is beautiful but it…

My shower tray is beautiful but it didn’t have an easy journey to me. In fact, it was the 2nd one that was beautiful as the first was cracked on a corner. It is a very heavy and I think the largest tray UK Bathrooms sell and would have been very difficult for a delivery driver. I have to say the Company were very sorry and their Sales Manager, Aaron Parker, was super efficient and had my new, sparkling shower tray delivered within 2 days. I am very happy and thanks again for sorting it out. I wouldn’t hesitate dealing with UK Bathrooms for any future bathroom accessories.

16 March 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for taking the time to leave a review. We do try hard and as you can it doesn't always go to plan but we will work very hard to resolve issues as quickly as possible. I will pass your feedback onto the team as they love to hear when they have made an impact such as this.

Rated 5 out of 5 stars

Excellent Service

Very good service and excellent communication. They contacted me with regular updates, right up to delivery.
Would definitely recommend this company.

6 March 2026
Unprompted review
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind review.

Rated 5 out of 5 stars

Excellent quality and service

We bought a mirror and we couldn’t be more pleased with it. It looks lovely and works well. The delivery driver was so helpful. He was concerned that the package was too heavy for my elderly husband to manage and helped us. We only have one bathroom so we are not likely to need another mirror, but if we did, UK Bathroom Store is the place to go.

5 March 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind review, glad we could help.

Rated 5 out of 5 stars

Great service, Great price

Website was easy to navigate, was kept informed on delivery dates and arrived as advised, packaging it came ensured there was no way any damage could happen, price was amazingly good. I am well happy and impressed.

24 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the feedback, we always appreciate it.

Rated 5 out of 5 stars

Good price

Good price, fast delivery and good communication

3 March 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind review.

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