UK Bathroom Store Reviews 

5,722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, such as bathroom fittings, often noting their solid construction and appealing design. Many highlight the efficient and prompt delivery service, with items arriving quickly, well-packaged, and frequently ahead of schedule. Reviewers also appreciate the knowledgeable and helpful customer service, described as efficient and supportive. However, some customers noted occasional product issues, including items arriving damaged or not meeting expectations for size, color, or material. A few others also experienced delivery delays, insufficient communication, or problems with drivers not assisting with heavy items upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the good quality, sturdy nature, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as great, sturdy, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of placing orders and the... See more

Service

People report positive experiences with service, often highlighting the ease of processes like returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,722)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company with excellent customer services

My 1st order, with this company, and everything was perfect, well packed and arrived within the time frame choosen.
But where this company really shines is the excellent customer service.
A problem was spotted, so I emailed uk bathrooms and within 48hrs a replacement was sent and the problem part collected in return.
A sign of a great company is how they deal with problems and I can honestly say UK bathroom Store shines here and I will definitely use this company again.
Special thanks to Jon for all your help

12 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words. We do try hard to resolve problem as quickly as we can and we love to hear back when things have gone to plan like this.

Rated 5 out of 5 stars

Customer Service is NOT dead!

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4 week delay but it was the genuine article and swapped out in minutes. Jon was most helpful and kept me up to date with ETA? Many thanks

10 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind feedback.

Rated 5 out of 5 stars

Excellent Service

Excellent customer services and quick delivery will be using them again

10 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Excellent

Everything delivered on time and as ordered

27 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Lovely mirror

The bathroom mirror we wanted was not in stock, but it came much earlier than predicted which was brilliant.The mirror looks great in our new bathroom and sales service was very good with helpful information

27 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 2 out of 5 stars

Wrong item delivered

I was dissatisfied overall because my delivery was taken to a store rather than given to my neighbour - as is set up in my profile. The store manager where I had to go to collect it said that high value items are not left with alternative contacts, they’re always taken to a store. That’s not what was advised on my account and if I had known that, I would have made different arrangements for delivery.
Furthermore, the wrong item was delivered so it’s taken me time and effort to contact the Bathroom Store and I now need to wait a week for a new item to be delivered. I have not yet been advised of the process to return the incorrect item. All of this has caused me considerable inconvenience and impacts my overall experience of dealing with the Bathroom Store.

10 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that your experience was less than perfect with us, I would certainly like the opportunity to put that right if I am able.

I have looked at this issue and can see the seat you had was sadly part of a batch that was somehow mis labelled at the factory and caused some mis picks in the warehouse, for this I am truly sorry.

The issue with DPD seems to be a different problem however. According to them you have a marker on your account to have any parcels that miss delivery to be sent to a local food and wine store. I believe if this it the case then all future missed delvieries will go to the same store. We can help change this for you however if you wish.

Please accept my sincere apologies however as I understand how frustrating these things can be. If we can help to put this right we certainly will try.

Rated 5 out of 5 stars

Great product choice, competitive pricing and exemplary customer service!

Came across UK Bathroom Store and whilst initially it was the great product choice and competitive prices that caught my attention I would have no hesitation in recommending them, and will definitely be a return customer at some point, based on my purchase experience and contact with the team!
Great customer service, responsive, knowledgable and prompt coupled with the product ranges and great value.
What more could you ask for!
Keep up the great work team!

12 February 2026
Unprompted review
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Highly recommended as a supplier

Gave the best prices against their available product ranges, together with a first class service.
Nothing was to much trouble the sales team were very knowledgeable and the admin department and after sales could not be faulted.

6 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 4 out of 5 stars

They were not able to supply the exact…

They were not able to supply the exact item but came up with a very suitable alternative so whilst I had to wait a while it was worth while. Very pleased with the service overall.

23 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Full Marks !!!

Full Marks !! .. i had a problem with a damaged vanity unit , they immediately sorted out the replacement of the item.
Would have no hesitation in recommending this company.

22 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

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