Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
399 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and speedy delivery
Placed first order on subscription and it was dispatched immediately with delivery on the following day. Great service and much better than having to drive to the vet every time to pick up. Great service.
19 March 2026
Reply from Virbac UK Webshop
Dear Kristina,
It's wonderful to know that our subscription service is making life easier for you! We really appreciate your lovely feedback.
Reply from Virbac UK Webshop
Dear Robert,
We're so glad to hear you found our website easy to navigate and that your order arrived quickly. We really appreciate your feedback.
Easy website to navigate
Easy website to navigate. Good selection of products.
My purchase was quick and easy and arrived quickly.
I will be setting up a regular purchase shortly.
11 March 2026
Reply from Virbac UK Webshop
Dear Gloria
We really appreciate the feedback! We strive to make our website and delivery process as seamless as possible, so it’s wonderful to know we hit the mark for you. Setting up a regular order is a brilliant idea. Our Subscription Service not only saves you time but also gives you 10% discount on every order! Thank you for choosing Virbac🐱
quick delivery
18 March 2026
Reply from Virbac UK Webshop
Dear Lok,
We're so glad to hear you're happy with our delivery service! Providing a reliable, efficient service is important to us.
Reply from Virbac UK Webshop
Dear Tracy
Thank you for your review.
We're thrilled to hear that your cat loves our digestive support food.
If you haven't already, be sure to take a look at our NEW Subscribe & Save service - it's the easiest way to ensure you never run out of food, and you'll benefit from 10% off every delivery!
We really appreciate your honest feedback.
Excellent feed and Excellent company
Excellent feed and Excellent company , customer service 5 star
16 March 2026
Reply from Virbac UK Webshop
Dear Susan,
Thank you so much for your lovely review. We really appreciate you taking the time to share your positive experience.
Reply from Virbac UK Webshop
Dear Jennifer,
Providing great value and convenience is our top priority. Thank you for your fantastic review.
Reply from Virbac UK Webshop
Dear Debborah,
Glad we could get your order to you quickly! Thank you for your review.
Reply from Virbac UK Webshop
Dear Vicky,
That's great to hear! We're so glad your dog is enjoying their meals and that we could get the food to you quickly.
Reply from Virbac UK Webshop
Hello,
That's wonderful to hear! We're so glad you had a positive experience with us.
Reply from Virbac UK Webshop
Dear Jo
It's fantastic to hear you had a positive experience. Thanks so much for sharing your feedback.
Foods to feed all kind of dogs from…
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
13 March 2026
Reply from Virbac UK Webshop
Dear Lorraine,
Thank you so much for your lovely review.
We take great pride in offering a wide range of products to support every stage of a pets life and healthy journey. We're also thrilled that our flexible subscription service options are making life a little easier for you.
Reply from Virbac UK Webshop
Dear Liz,
It's great to hear you had a positive experience! Thank you for letting us know.
Reply from Virbac UK Webshop
Dear Daniel,
That is so wonderful to hear! We're glad we could get it to you quickly.
A must have food choice
Was recommended this food for my working cocker spaniel from our vet and i am so happy we found this food! She absolutely loves it! Keeps her fuller for longer, digests well with her coat looking gorgeous and she seems to be more lively and have energy! This will be in her food for the future. Always quick to receive after an order too!
19 February 2026
Reply from Virbac UK Webshop
Dear Candy
Thank you for your lovely review.
We are so happy to hear your working Cocker Spaniel is thriving on VETERINARY HPM. It's fantastic to know that she's not only loving the taste but also showing those great results!🐶
Reply from Virbac UK Webshop
Dear Merle,
That's great to hear! Your positive feedback means a lot to us, and we really appreciate you sharing it.
Quality product for your pet
My vet recommended Virbac and their W2 product for my overweight terrier because of the high quality of the ingredients to support her in a healthy weight loss journey.
The website was easy to navigate and set up a subscription delivery. I even got an email prompting me that the second delivery was imminent and given that I’d overestimated how frequent I’d need a scheduled redelivery, it was easy to change the date I needed it.
My dog seems to love the taste and I serve her the kibbles after I’ve softened them for her. It certainly seems to fill her up and I’m really impressed with how satisfied she seems after her meals as I was worried she’d be hungry but she’s thriving and losing weight. Really impressed.
7 March 2026
Reply from Virbac UK Webshop
Dear Jan,
Thank you so much for sharing your experience with us!
We’re thrilled to hear your terrier is thriving on VETERINARY HPM. We take great pride in using high quality ingredients designed to keep pets feeling full and satisfied, so hearing that she’s successfully losing weight while still loving her meals is the best news!🐶 It’s also wonderful to know that our subscription flexibility has made life a little easier for you.
Happy
I needed to call customer service re my subscription as usual they were very friendly and very helpful exact dates for delivery and very quick next day delivery.
5 March 2026
Reply from Virbac UK Webshop
Dear Sandra,
Thank you for your lovely feedback regarding our Customer Service team. It's wonderful to know our team was helpful and that you received your delivery so quickly. We'll be sure to share your kind words with them.
Unfortunately my cat was sick after…
Unfortunately my cat was sick after eating the dry food. I spoke to a Virbac representative who were very helpful and stated that there had been no other reports regarding sickness. Virbac seem to be a very responsible pet food provider. I might try the wet food next time.
5 March 2026
Reply from Virbac UK Webshop
Dear Lyn,
Thank you for sharing your experience and for your kind feedback regarding our team. While we are sorry the dry food wasn't the right product for your cat, we're glad our technical advisors were helpful. We take every report seriously to ensure the highest standards.
We hope your feline friend is feeling much better now!🐱
Excellent service will order direct in…
Excellent service will order direct in future ,
12 February 2026
Reply from Virbac UK Webshop
Dear Tracey,
Fantastic to hear you had such a positive experience! Thanks so much for sharing your feedback.
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