Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
399 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Virbac UK Webshop
Dear Julie,
Thank you so much for your review. We’re thrilled to hear that you had a seamless experience on our website and that your order arrived safely and on time.
First time in using Web site very easy…
First time in using Web site very easy fast delivery,
2 March 2026
Reply from Virbac UK Webshop
Dear Irene,
Thank you for your review. We're thrilled to hear your first experience with our website was seamless and that your order arrived quickly.
Delivery made promptly and in my chosen…
Delivery made promptly and in my chosen safe place
2 March 2026
Reply from Virbac UK Webshop
Dear Lucy,
Thank you for your lovely review. We're so pleased to hear your delivery arrived promptly and was left exactly where you requested.
Excellent service
Excellent service. Smooth purchase and quick delivery, with easy access to online support. I also love the option to delay delivery when needed. My only complaint is the unfortunate price increase.
11 February 2026
Reply from Virbac UK Webshop
Dear Sarah,
Thank you for sharing your experience.
We're thrilled to hear that your order arrived quickly and that you're enjoying the ease of our website. It's great to know you're benefiting from our Subscribe & Save service to enjoy that 10% discount on every purchase. We truly appreciate your honest feedback and thank you for taking the time to let us know.
Quality products..good for my pets
Quality products..good for my pets
Delivery within couple days.
Would recommend highly
1 March 2026
Reply from Virbac UK Webshop
Dear Ian
Thank you for taking the time to share your experience. We're thrilled to hear that your pets are enjoying our products. It's great to know our delivery met your expectations as well. We truly appreciate your feedback.
Reply from Virbac UK Webshop
Dear Brian,
Thank you for your review.
We’re so glad you find our website informative. Ensuring your orders arrive promptly is a top priority for us, so it’s great to know we’re delivering on that promise. We truly appreciate your feedback.
Used Virbac a few times
Used Virbac a few times, never had a problem. Will use them again.
28 February 2026
Reply from Virbac UK Webshop
Dear Maria,
That's wonderful to hear! We're so glad you had a positive experience. Your feedback means a lot to us.
I was really pleased with how it helped…
I was really pleased with how it helped my dog’s recovery after her operation. I’ve continued to to include it in her diet and she is showing more energy
8 February 2026
Reply from Virbac UK Webshop
Dear Roderick,
Thank you so much for sharing this! We are absolutely thrilled to hear your dog is recovering so well after her operation. It’s wonderful to know that our VETERINARY HPM Dog Digestive Support food has been a helpful addition to her recovery🐾
Virbac Epiotic
Order process was simple and straightforward. The item was dispatched quickly and received within a couple of days.
I have used Virbac Epiotic for some time now and it keeps my dogs ears clean and healthy.
26 February 2026
Reply from Virbac UK Webshop
Dear Brian,
Thank you for your feedback. We aim to make the ordering process as straightforward as possible, so we’re pleased to hear it was a smooth experience for you. It’s fantastic to know that Epiotic continues to deliver great results for your dog’s ear health.
An amazingly fast next day delivery
An amazingly fast next day delivery.
Great food which my pup enjoys and it keeps his belly calm...fabulous
25 February 2026
Reply from Virbac UK Webshop
Dear Geraldine,
Thank you for your lovely review.
We're thrilled to hear that your dog enjoys VETERINARY HPM and most importantly, that it's helping support his digestive health.
Reply from Virbac UK Webshop
Dear Helen,
Thank you for the brilliant feedback. It's great to hear you had a positive experience.
My pet eats the food he loved it
I have a border collie who is difficult around food fussy eater best of times . He is now a virbac dog I say proper vet food keeps him well helps him if he gets unwell . The meat is easy to digest for him and he loves it mixed in is biscuits .
It’s not cheap but worth every penny to have a healthy well dog and a happy dog .and is coat gleams he has virbac biscuits to but won’t eat them on their own anymore but loves the meat added in virbac .
25 February 2026
Reply from Virbac UK Webshop
Dear Karen,
Thank you so much for sharing your story! It’s wonderful to hear that your Border Collie is thriving on VETERINARY HPM and that you’ve already noticed such a difference in his coat. We’re so glad he’s enjoying the mix of wet and dry food - it sounds like he’s found his perfect meal! 🐾
Always easy to order
I’ve now got my dogs food on subscription,its easy to put delivery back or forward if needed.they get in touch before its due,and delivery is quick.
22 February 2026
Reply from Virbac UK Webshop
Dear Lynn,
We really appreciate your feedback.
It’s great to hear your delivery arrived so quickly. We’re also thrilled you’re finding our new Subscribe & Save service easy to manage.
Reply from Virbac UK Webshop
Dear Susan,
Thank you so much for your review.
We're thrilled to hear that the ordering and subscription process was seamless for you.
So easy to order on line
So easy to order on line, and to pay securely on line. Your items arrive a few days later. Good quality fashion.
4 February 2026
Reply from Virbac UK Webshop
Dear Marion,
That is fantastic to hear. Our goal is always to make things as simple and stress-free as possible, so your feedback means a lot.
Very efficient and cost effective subscription service
Very efficient subscription service
23 February 2026
Reply from Virbac UK Webshop
Dear Helen,
Thank you for your feedback regarding our Subscribe & Save service. It's great to hear that it's working well for you.
Cat Food on Subscription
I’ve been using this business to buy my cats dietary food for many months now and I have also subscribed to repeat orders. They always deliver on time and at the best prices!
30 January 2026
Reply from Virbac UK Webshop
Dear Adam,
We appreciate your review.
We're delighted to hear that you're enjoying the convenience of our Subscribe & Save Service. Ensuring your orders arrive safely and on time is important to us. Thank you for being a loyal customer.
Reply from Virbac UK Webshop
Dear David,
Thank you for your lovely feedback. It's great to hear you had a positive experience with us.
5* food & service on website 👍🏼
5* food & service on website 👍🏼 Used the Gastro HPM food on recommendation of my vet due to a spell of bad diarrhoea. The food definitely helped, enjoyed by my dog and looking online on the “all about dog food” site it scores well in nutritional value. Great food and quick delivery.
22 February 2026
Reply from Virbac UK Webshop
Dear Chris,
Thank you so much for your lovely review.
We’re so pleased to hear that VETERINARY HPM Digestive Support helped your dog on the road to recovery!🐾
Great subscription service
Always super happy with the subscription service for my prescription pet food. Easy to edit/modify if I get the repeat dates wrong, and super fast delivery.
7 January 2026
Reply from Virbac UK Webshop
Dear Sara,
Thank you very much for your lovely feedback.
We designed our Subscribe & Save service to be as flexible as possible, so we're delighted to hear it's working well for you.
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