Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
399 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Quick and reliable.
13 April 2026
Reply from Virbac UK Webshop
Dear Oliver,
Thank you so much for the five star review! We're really pleased your parcel arrived safely and on time.
Reply from Virbac UK Webshop
Hello,
Thank you so much for the brilliant feedback. We are thrilled to hear you're happy with your products.
Reply from Virbac UK Webshop
Dear Annette,
Fantastic! It's great to know you found our website simple to use. We appreciate you taking the time to give us that feedback.
Excellent timelines and ease of service.
15 March 2026
Reply from Virbac UK Webshop
Hello
Thank you for your feedback. We're so glad to hear you had a great experience with us.
Quick and Friendly Delivery as always…
Quick and Friendly Delivery as always from the couriers who delivery the dogs food from Virbac.
Consistent time, date and no bashed about goods. Excellent.
1 December 2025
Reply from Virbac UK Webshop
Dear Andrew,
Thank you for your lovely review.
We're thrilled to hear that your Virbac orders are arriving consistently and in perfect condition!
Excellent service fast delivery and…
Excellent service fast delivery and product as described. Would recommend and order again
29 March 2026
Reply from Virbac UK Webshop
Dear Lisa
We really appreciate your feedback. It's great to know your order arrived quickly. Thank you for choosing Virbac and we look forward to seeing you again soon!
Reply from Virbac UK Webshop
Dear Della,
Thank you for your review.
It's great to hear that your order arrived on time and that your dog loves VETERINARY HPM!🐶
Reply from Virbac UK Webshop
Dear Sandra
Thank you for your review. We're really glad your order arrived safely and on time.
First time customer and very satisfied 😌
First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed delivery subscription and thus far I'm confident that my expectations will be well met Well done all at Virbac for the excellent service.
29 March 2026
Reply from Virbac UK Webshop
Dear Colin,
That's fantastic to hear. We're so pleased your delivery arrived smoothly and met your expectations. We really appreciate you taking the time to share your positive experience!
Reply from Virbac UK Webshop
Dear Tara,
Thank you for your review. We're pleased to know everything went smoothly and that your order arrived quickly.
Recommend by our veterinarian
We’ve been using this brand for a couple of years now, recommend by our vet to bring our Labrador type 12 year old mongrel’s weight down and possible diabetes. The weight fell off quite dramatically at first, about 2Kg a month in the first year, this has slowed now but never reversed.
We used to purchase the food from the vet, buying 4 bags and getting the 5th one free, but this deal came to an end a few months ago. We now get it direct with only a 10% reduction (on repeat) making it even more expensive and for us on pension credit, not really affordable. But a good product.
With the animal about 14 years old now, a rescue from Portugal, alas he can’t go on for much longer. Totally un-replaceable.
27 March 2026
Customer service person was very…
Customer service person was very helpful and pleasant. Order arrived quickly and was great quality.
26 March 2026
Reply from Virbac UK Webshop
Dear Dawn,
Thank you for your review.
We're delighted to hear our customer service team was able to help and that you're happy with your order. See you next time!
Great product and service
I ordered a Zenifel gel diffuser as one of my cats was getting quite stressed due to construction work next door, and was starting to growl and hiss at my other cats, when he normally interacts with them happily. The diffuser was ordered and rather than taking the expected 3 days to arrive, it was with me the next day. It seems to have made quite a difference already, only a week, as the peace seems to be restored and I would dare to say that it is the diffuser helping with this. I wouldn't hesitate to order from this company again - great service and (seemingly!) great diffuser.
26 March 2026
Reply from Virbac UK Webshop
Dear Julie,
Thank you so much for the lovely review.
We’re thrilled to hear that the Zenifel diffuser is already helping restore peace in your home. It’s even better to know that we could get it to you the very next day! Thank you for sharing your experience with us.
Good customer service
We get a 12kg bag of Virbac delivered from them. When we are needing it sooner or later than the planned 14 day cycle it has been very easy to call and alter the delivery date.
24 March 2026
Reply from Virbac UK Webshop
Hello,
Thank you for the lovely feedback. We’re so glad our customer service team could help you adjust your subscription to a schedule that works better for you. We're always happy to help!
Very happy with their delivery
Purchase virbac for my dog since my vet doesn’t supply any more. Happy with the delivery which I subscribe for - and for which I had to change for an earlier delivery slot which arrived as specified
23 March 2026
Reply from Virbac UK Webshop
Hello,
Thank you for sharing your positive experience with us! It's great to hear that our subscription service is working well for you.
Have always used Virbac food for my…
Have always used Virbac food for my German Shepherd (notorious for sensitive tummies ) and he thrives on it , his general health his coat the brightness of his eyes. Have recommend Virbac gastro to a couple of friends who's Shepherds were having tummy issues ongoing and within a few weeks the issues were resolved. I used to buy my Virbac from the vets but now buy direct and it is so easy and super efficient delivery and no carrying heavy bags so in every aspect I can't recommend Virbac enough so many thanks to all at Virbac.
5 March 2026
Reply from Virbac UK Webshop
Dear Paul,
We are absolutely delighted to hear that your German Shepherd is thriving on VETERINARY HPM Digestive Support and showing all the signs of great health! 🐶
We truly appreciate your recommending our product to your friends, it's great to hear their dogs are feeling much better now too! It's also great to hear that ordering direct has made your life a little easier. Thank you for your lovely feedback.
Nice and quick also kept me informed…
Nice and quick also kept me informed before and after dispatch good service
1 March 2026
Reply from Virbac UK Webshop
Dear Lyn,
Thank you for your review. We're so glad you had a positive experience. Your feedback means a lot to us.
Don't think chicken or pork pulp is…
Don't think chicken or pork pulp is appropriate gastric food for dogs
14 March 2026
Reply from Virbac UK Webshop
Dear Belinda,
Thank you for your review. We take your concerns about ingredient quality very seriously.
The proteins are selected to ensure high quality ingredients are used and to achieve high protein levels. Both pork and poultry are highly digestible protein sources, which is important for digestive health. They are also rich in essential amino acids meaning we can provide high levels of animal protein without impacting mineral balance.
Your pet's health is very important to us and if you require further information regarding our VETERINARY HPM range, please feel free to contact us.
Reply from Virbac UK Webshop
Dear Jane,
Thank you for your great review. We are pleased to hear that you received your order in good time.
subsbription period
subsbription period, I would very much like the the frequency to order your product a little bit more flexble, i.e. longer duration. Thank you
19 February 2026
Reply from Virbac UK Webshop
Dear Liming,
Thank you so much for sharing your feedback with us. We completely understand the desire for more flexibility when it comes to your subscription. The reason we currently offer our specific delivery frequencies is to ensure optimum freshness for your pet's food. By keeping the duration within these ranges, we can guarantee that every bowl served provides the peak nutritional value and taste your pet deserves. All feedback is important to us and we have shared this to the relevant team.
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