Space NK Reviews 10,020

Excellent customer service and promot response when I was being charged customs for delivery to Ireland. Felt like a valued customer. Feel like if anything is ever worng with an order that space nk will do there utmost to rectify it. Would definitely recommend

They (SpaceNK/Global-e) take the money immediately, before anything is actually dispatched.

That is not how serious online retailers operate. Normally a card is authorised first, and payment is captured only when the order is ready to ship. Here, customers are charged upfront, then left with vague mass emails, no real customer service, no working cancellation route, and no clear refund process.

This is no longer just a “delay”. A delay is when a company still communicates, still lets customers cancel, and still behaves as if the customer’s money belongs to the customer until the goods are sent.

When a retailer takes payment at once, does not dispatch, closes effective communication channels, and keeps sending generic explanations, customers are entitled to wonder whether the problem is really operational — or something else.

I would strongly advise anyone considering ordering to think very carefully before giving them access to your money.

Great customer service resolved my issue swiftly with no messing around which is why I’ll shop there again thank you

After making a mistake trying to send a e-gift to an incorrect email address,Chloe finally sorted out the problem.
Many thanks

Extremely disappointing experience.
I placed an order over 3 weeks ago after being told delivery would take 2–5 working days. Nearly a month later my order has still not been dispatched.

I have contacted customer service multiple times and have received what appears to be the same generic response each time, stating that the company is implementing a new system and that orders are delayed.

I would be very hesitant to order from this retailer again. Taking peoples money and saying they can’t deliver on time, yet influencers having no problem with their pr. Simply a joke.

Extremely disappointing experience with Space NK.
Not only were two of my orders cancelled consecutively, but as a result of those cancellations I also lost access to my birthday reward. The most frustrating part is that this happened through no fault of my own. I placed valid orders, they were accepted, and then cancelled by Space NK without my consent.
Had either order been fulfilled as expected, I would have been able to redeem my birthday gift. Instead, I was left without my orders and without a loyalty benefit that I had earned as a customer.
What disappoints me most is the lack of consideration for customers affected by these cancellations. A loyalty programme should reward customers, not penalise them for issues caused by the retailer.
I expect better from a company positioning itself as a premium beauty retailer. After this experience, I am reluctant to place future orders and cannot recommend Space NK to others.

Waited 3 weeks for a 3-5 day delivery, then charged €54 custom charges on a €140 purchase when the website stated no custom charges.
Communication from the customer
Care team was good and the customer charge reimbursed but over all a
disappointing experience

Ordered three weeks ago and still haven’t received my order. After reaching out, I was told there were warehouse issue, but nothing has been resolved since. I’ve now requested a cancellation and refund, but am waiting to hear back.

Very disappointing experience.

Customer service is great. Thank you for the help

Shocking - that Space NK is not able to fulfill their online order for several weeks while 'making improvements to their warehouse systems'. To take customers money and then not being able to deliver the goods is simply not the way to treat people. Get it sorted! The customer service team doesnt help the situation and just copy paste the same response into their reply ... blaming warehouse upgrades.
Here is the good news - order from May are being prioritised I am being told ... one should bloody hope so!!!

Ordered an item on 15-05-2026 and still hasn’t been shipped. When I contact the customer service I just get automatic replies.

Placed an order and 5 days later it still hasn’t been dispatched, despite the website stating delivery within 5 days. I didn’t receive any order confirmation or payment confirmation email after paying – the order is only visible in my account. Customer service only provided a generic response about warehouse delays without giving any estimated dispatch date. Very disappointing experience. I would not recommend ordering from them.

The shops are fine but the current issues with receiving orders online are unacceptable.
I have ordered something as a gift and it is clear that there is an issue affecting distribution. I have asked whether it will be sent out in time so that I can make alternative arrangements with f necessary and have had the same standard response several times.
And apparently you won’t issue refunds. I beg to differ. If I raise a dispute with my bank, you will indeed be refunding my money.

I recently contacted Space NK customer services regarding an order issue and was assisted by Claire, who was incredibly helpful throughout.

Our phone call became disconnected, and Claire very kindly took the time to call me back, which I really appreciated. With many companies, you often have to start the whole process again, so it was refreshing to receive such thoughtful and proactive customer service.

Claire listened carefully, helped resolve the issue promptly, and arranged for a replacement order to be sent after I received the wrong items. She also very kindly advised that I could keep the incorrect order, which was a lovely gesture.

A huge thank you to Claire!

13th May I ordered a gift card for a friend's birthday - which was on 30th May and I still haven't received it. After zero information provided proactively I contacted SpaceNK for an update and got a generic reply, twice. A few days later I tried again and got nothing back. I called but couldn't wait as long as it was going to take. I just got a text from Royal Mail saying my order will arrive tomorrow (6th June) and an email from Space NK at 3am saying the item has been dispatched, though on the website my order still says 'awaiting dispatch'. How can their stated issue with their warehouse system affect sending a gift card?!! I thought Space NK was a business with class and style ... I don't think that now. Obviously totally missed my friend's birthday.

A store assistant input my delivery address incorrectly so I never received my order. Customer services are un contactable by phone, I have spent hours on hold. Customer services send generic, unrelated responses when contacted by email. I have no idea if I will ever receive either my parcel or my money back.

I ordered for £204 to receive a £300 gift box full of items. When the delivery came, I was shocked how small my box was so started recording opening the package. Not only the £300 box didn’t arrive, they have also missed full priced item from my order. I am not a happy bunny but have the video proof. Where are the missing items Space NK? Your customer service is nonexistent so you might as well stop pretending you have one. Have disputed this transaction through my bank. Shocking!

Placed an order the 17th of May and till this day I have not received it. I keep getting these AI generated emails that there is an issue with the delivery and that they will ship my order ASAP. Will never order from them again, that's for sure.

I have been a Space NK customer for years and have always received excellent service, which makes this experience even more disappointing.

I placed an order on 13 May 2026 and payment was taken immediately. Weeks later, my order had still not been dispatched. Despite multiple contacts with customer services, I received only generic responses referring to warehouse delays and system upgrades, with no estimated dispatch date provided.

The most frustrating aspect was being told that my order could not initially be cancelled, despite it apparently still being stuck in processing. It was only after further correspondence that a cancellation request was submitted on my behalf, although even then there was no guarantee it could be cancelled.

To be fair, customer service representatives were polite throughout, and Space NK has now acknowledged publicly that warehouse system changes have caused significant delays. However, taking customers’ money and then leaving them waiting for weeks without a clear delivery date is not the level of service I would expect from a premium retailer.

I hope Space NK resolves these issues quickly, but based on my recent experience I would be cautious about placing an order until normal service has resumed.

Items generally come well packaged. My only complaints with these guys is 1. Their delivery takes forever and I never see an option for next day or have it bumped up..
2. Their customer service I found is slow
3. The points system doesn't work very well.