Space NK Reviews 10,020

Once again Space NK have failed to deliver in line with their promised timescales. Standard dismissive email responses, no option to cancel, hit and miss email comms. Shocking company contrary to their shiny image. They appear from a quick google search to be sitting on at least 3 weeks income without dispatching any products…. Looks like the behaviour of a company about to go under, be very wary about giving them your money. Meanwhile I have 2 very disappointed birthday girls.

Placed order 5th of may still no sign of item be sent out. They refuse to refund and have no information or communication to keep us updated. Will not be using this company again

Placed an order on 13th of May no answer or support from customer service just automatically generated reply, no dispatch information. “No refund” is available is stated on the website which is stated on their website in “delivery delays. Now tricky thing is when placing an order no warning information is stated regarding “warehouse movement” or whatever lies are behind this. Very disappointing experience. No more shopping with space nk. Leaving the membership

Charlotte was so helpful. I had a small issue with my delivery, and she sorted it out quickly and efficiently. She was friendly, professional, and made the whole process stress-free. Excellent customer service!

Great and easy to deal with. Logged an issue with an item and it was quickly resolved. Lawrence was a great help n

placed an order 21 days ago, not dispatched, emailed 4 times with automatic response. called customer service and waited 30 mins, impossible to reach them. poor communication, poor customer service. AVOID !

Friendly and very efficient service , beautiful products

Not only have I not received my order but they have charged me a second time for it. I ordered and paid on 15th May - I have spent the last two weeks chasing delivery and today 3rd June - they have charged me again for my order.
Do not shop with Space NK

Customer service at SpaceNK is always excellent. Any issues are solved effectively. Thank you Chloe for your prompt and helpful response

I have a pass I pay for with space nk which gives unlimited free next day deliveries. I ordered an item on May 15th for next day delivery. I received a notification it would instead be on standard delivery or 3-5 working days. It's now June 4th and it's still not been despatched. I no longer need the item, but Space NK can neither despatch or refund and despite a lot of back and forth with customer service I don't think I'll see the item or a refund - it's just a stock response of "we're doing our best to despatch/ warehouse upgrades"
The item is in stock and available to order and I'm still getting constant marketing emails from them.

UNACCEPTABLE , I placed the order 2 weeks ago and never received/ heard back from you since then! status:Ordered! I tried to contact customer service several times, emailed…, without any response. WK33819397. Get my money back thieves!

Wow! Kyra, Kingston!! Thank you so much for today! My partner walked in and said omg you look nice!!

I really appreciate the time you took on my makeup and skin routine today;

You are an absolute asset to space NK! Ill be back just because of you and your advice x

One of the few online/bricks and mortar shops that still has proper human customer service for that, they continue to be my shop of choice for beauty.

Jack was really helpful & friendly. Great customer service - thank you!

STILL waiting for my order placed 14th May, no sign of when it will arrive

Expensive products lost in the ether....

Very poor communication from a supposed premium shop.

This company didn't delivered my package and say about nothing that the package is been refund on my bank . It's a liar GlobalE did't refund me.

Absolutely terrible experience, same as other people on here have experienced. No order received, no tracking information, generic email responses and generally terrible customer service. Avoid at all costs.

I had an excellent experience with Space NK's customer service. I contacted them regarding an issue with redeeming a birthday gift and Marc (Customer Experience Agent) handled my enquiry with exceptional professionalism, kindness and efficiency.

Marc took the time to review my account, understood the situation and went above and beyond to find a generous resolution.

Throughout the process, he was courteous, empathetic and kept communication clear and prompt.

Thanks to Marc's outstanding customer care, I received my chosen gift and felt genuinely valued as a customer. It's rare to receive such personal and thoughtful service and I am extremely grateful for his help.

Thank you, Marc and the Space NK team for such a positive experience. I will continue to shop with confidence and would highly recommend Space NK to others.

Marc is a real credit to Space NK and is a wonderful example of what excellent customer service should look like. He turned what had been a disappointing experience into a genuinely positive one and I couldn't be happier with the outcome. Five stars from me!

If I could give a 0 I would! I ordered the Victoria Beckham foundation which isn’t cheap at all and I was treating myself to for an event. Never arrived. Kept getting automatic emails saying there are major system issues in their warehouse and they will send by early next week. Early next week came and no dispatch. I’ve looked at all other retailers and Victoria Beckham direct and this product is out of stock until at least 30th June therefor I suspect this firm is taking payments for items not in stock in the hope that you don’t push for a refund. They have refused to refund me until I’ve fully gone berserk and logged a resolved complaint and told them I am disputing the transaction via my credit card company. This should not be allowed to happen. I still have no refund but today finally was told they will try to refund me so we will see. Absolutely shocking shoddy company I will NEVER use again.

This is my second order in the last 2 months . The first order took about 10 days but I thought it was a one off. I stupidly put in a second order on May16th , still waiting and you get get computer generated emails saying they are working on it and you can’t cancel or get a refund as your order is being processed!!!! Never again ! Poor communication and really poor delivery if it ever comes.