Space NK Reviews 10,020

Love the travel bag keychain

Terrible service—I've been waiting for my order for three weeks

DONT ORDER ONLINE!!
I placed an order for a birthday gift more than three weeks ago and it still hasn’t been delivered… Contacted customer service received an automated email saying can’t cancel the order… Phone line not answering. Still don’t know if I will ever receive the item. Abysmal customer service.

Always a great service and great products with speedy delivery. I had an issue which I raised with customer service and my item was replaced swiftly. Excellent customer service throughout.
Thank you

Ordered online on 15th May, same as many others. Order is still not dispatched and their email replies basically say they have no idea when these orders will be dispatched. If you can't fulfil orders, you shouldn't be letting people place them. I have now asked that my order be cancelled so that I can make the purchase from another outlet. I will want a full refund including the cost of the delivery. Ironic that they charge you for delivery and then don't offer a refund of that when they have massively gone over their own advised delivery times. Will never order from this shambolic online outlet again.

Nine days and still waiting for order.

I have been waiting 6 weeks for an order and do not get any reason for the delay. Will never purchase from them again.

Waiting three weeks for my order absolutely shocking and no option to cancel the order.

Great communication throughout. Fast delivery! Product quality amazing. Will definitely be shopping at Space NK again.

Thank you for your first class help in solving my problem I really appreciate that you took the time to help me.

Really lovely experience at Watford store.

Noor was so helpful and patient, even though she had finished her shift. She still took the time to help me find the right make-up match, which I really appreciated. Her dedication to customers and spacenk is awesome.

Thank you Noor🥰

The manager, Minnie, is also really nice and approachable. I asked to see her when I first came in, and although she wasn’t on the shop floor at the time, she kindly came out to speak with me. I told her how happy I was to have this store locally….it’s such a beautiful space and really well laid out.

I’ve been shopping with Space NK for over 15 years, mainly in Kensington, but I’m really happy to now have Watford as my local store. The staff are great and it’s just a really nice, welcoming place to shop.

Thank you.

Rab x

Missing items, terrible gift wrap,opened products, labels half ripped off.
Customer service is nonexistent.45 mins on phone and still no answer.
Online chat doesn’t work, only way to contact is to send email and then you just get generic reply, which is totally irrelevant to my needs.
Will not be shopping again with them as totally unreliable

I placed an order on 29 May and am still waiting for it to arrive. Communications are awful, no online presence you can get through to. Just ratio silence. From reading on Reddit, they moved to a new delivery warehouse in Mid May and have been having problems ever since. Didn't stop taking orders despite awful known problems.

23 DAYS awaiting my order and still hasn't been dispatched. I have sent several emails and keep receiving generated responses blaming the distribution centre system.
Fair enough if they've upgraded systems you would expect teething problems but over 3 weeks waiting is just bad form. Im awaiting this order for my holidays looks like its not gona arrive on time now. So frustrating and disappointing.

Nur was brilliant! Knowledgeable and friendly. Would definitely recommend her.

Sarah was great. Very helpful and quick to respond!

Placed my order over two weeks ago and I am still being told they are having technical problems and keep getting the same copy and paste response from customer service, saying it’ll be dispatched soon. No apology, no offer of a voucher or anything. I will never be shopping with them again. And all they seem to care about is what ‘tier’ or level your account is- like that matters? You’ve taken my money and I have nothing to show for it. Terrible company.

This the first & last time I will use this company.
I placed an order on May 22 for my Granddaughters birthday on June 2, having been quoted 3/5 working days for delivery. It arrived after 9 working days missing her birthday. Apparently they had issues with their despatch department but failed to inform me at the time of placing the order even though they were aware of the delays giving me the option not to place the order. Clearly gaining the order was more important than customer satisfaction!
I only found out several days later that there was a delay. Truly truly awful service & company!!

I have been a loyal Space NK customer for 12+ years, but will not be ordering from them going forward. I placed an order 20th May for a friend’s birthday present to be sent directly to her. At checkout, I was advised that orders could take 3-5 working days. 6 working days later I was notified that part of my order had been dispatched and was delivered 3 days later. My friend is still waiting for the rest of the order and her birthday has now passed. Space NK have sent automated responses to my queries advising of a warehouse upgrade causing the issue but are still maintaining 3-5 working day timeframe (long since passed), with no better estimate. I feel awful that I can’t give my friend an ETA for her birthday present. I understand issues and delays occur, but this was clearly a known / plan ex issue and I wasn’t clearly notified at the time of purchase, nor notified when it became apparent my order was not going to meet it’s communicated SLA.

I ordered something a few weeks ago, at checkout it said 2-4 days delivery. But when it hadn’t come after a week I was told it was a “factory upgrade” affecting orders.
I asked if I could cancel the order, as I needed them in time for my daughter’s birthday, or if I could just pick them up from the local Space NK store. I was told no. Eventually, after her birthday passed (and I bought the products from much more reliable Boots) they did cancel the order and I was told “You’ll receive a refund confirmation immediately after this email”. That was a week ago, no refund, and no email either. I’ve asked them where my refund is and 3 times the reply has been “Your order has been cancelled. We are having problems with our automated email system”. I’ve asked if they have issued a refund and they have ignored me.

It’s completely ridiculous that they can’t send products out in time, and then can’t even issue a refund. This is a premium shop, they should do better and they still have my money and have completely ghosted me!