Ryobi Tools UK Reviews 74,027

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be of a high standard and effective for various tasks, from DIY to gardening. Many people appreciate the ease of ordering and the efficient delivery service, often receiving their items sooner than expected. The user experience is frequently highlighted as positive, with consumers finding the tools easy to assemble and use, and the battery system particularly convenient. However, some customers were dissatisfied with issues related to delivery, including delayed or missing parcels. A few people also experienced problems with battery life not meeting expectations or with specific tools being faulty upon arrival. Additionally, some reviewers noted difficulties with promotions not being honored or with the customer service response regarding issues like faulty chargers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the ease of use,... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as reliable,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the tools easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely quick delivery, lawnmower very easy to put together,,very light and easy to use. Other buyers comment about poor/disappointing battery life but it does my 30x30 mitre garden on one charge.

Rated 5 out of 5 stars

I recently added a reciprocating saw to my growing collection of tools. As usual it works well but I added a set of blades as in comes with only one. The tools I have so far are great for my amateur a... See more

Rated 5 out of 5 stars

Been buying Ryobi tools and appluanced for over two years. Quality is excellent and the battery system.is excellent. The large 9 A/Hr a d 12 A/Hr batteries are particularly great for using the lawnmow... See more

Rated 5 out of 5 stars

It was simple to order on line, the product came earlier than anticipated. Also it was redirected to a neighbour which is what I wanted. Most importantly, the lawnmower was easy to setup and once the... See more


Company details

  1. Tool Store
  2. Home Improvement Store
  3. Lawn Mower Store

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very good tool.One complaint.The…

Very good tool.One complaint.The instructions for removing the cleaning wheel with pictures instead of written instructions is very unclear especially like myself who is an O.A.P.of advancing years who needs more clear instructions.I tried to find out on line,but all the models shown were the ones showing the removal of the whole cleaning unit.Very confusing

8 May 2026
Rated 3 out of 5 stars

I was surprised to see it was only 33cm…

I was surprised to see it was only 33cm as advertised at 43cm the height adjustment isn’t strong enough to move with ease and the battery didn’t last long when cutting on the shortest level

2 April 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that our service did not meet your expectations.

Please email us at contact.uk@ryobitools.eu so we may look into this further for you.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

Rated 3 out of 5 stars

The courier they use is terrible

Dislike: difficulty in getting customer service
Like: ladies I spoke to were excellent

24 April 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that our service did not meet your expectations.

Please email us at contact.uk@ryobitools.eu so we may look into this further for you.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

Rated 1 out of 5 stars

Change your delivery people

Change your delivery people. I have not yet received my item it has been sent back to you , they gave me a window for delivery then changed it an hour before . So next delivery I changed to my neighbour , number2 Somerset drive and they tried to to deliver to me I have the photo they sent me and the confirmation that it would be delivered to my neighbour . So I’ve never seen my item let alone tried it .
Mrs E .worton

7 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that you are unhappy with the experience you have had with us.

One of our agents has reached out to you regarding this matter.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

I just love Ryobi 18v tools

I just love Ryobi 18v tools. They are such good quality tools. The ordering and delivery is seamless, with regular delivery updates and the 3 year warranty is great, although I have had many Ryobi tools for many years and never had any problem with any of them. Very reliable and highly recommended.

4 April 2026
Rated 1 out of 5 stars

I ordered one of you products and it…

I ordered one of you products and it was sent by you with a promise of receipt within a week. The courier lied , first say it was delivered with no verification by image then saying I wasn’t in . All lies as I was in and we have a dog that goes mad when anyone comes near the house . Now I have to go through the same process again and both your company and the courier have taken NO responsibility for my wasted time

7 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that you are unhappy with the experience you have had with us.

One of our agents has reached out to you regarding this matter.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Excellent tools

I recently made the switch to the Ryobi system, and I'm really glad that I did. The 18v HP+ brushless drill driver and multi-tool are brilliant - powerful, efficient, and excellent value for the price. I have a DeWalt combi drill, and I honestly prefer the Ryobi.

You might hear some power tool purists and tradies telling you to choose the more premium brands like DeWalt and Milwaukee, but if you're a home DIY-er, or even a professional looking for a good range of tools at a decent price, I think Ryobi is a really solid choice.

7 May 2026

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