Eufy Reviews 

Purchase was seamless and product is good value for money . Works good so far

From ordering, receiving and setting up the camera, them process was smooth and without flaw.

The camera itself allows me to record video on my own storage without paying Google extortionate fees for storage.

The accompanying app works perfectly too. Great quality camera.

I absolutely love my Eufy x10 omni pro! It is a lifesaver in a house with hard floors and a dog. Easy to use and the customer service was very good when I had an issue. I purchased the hard floor detergent and it does seem to improve the performance and makes the floors shine a little (not slippery though). Really happy with Eufy and highly recommend

Love our new mower, very easy to set up, we even get it to do the front and the camera is great

Excellent quality, clarity both night and day. Very good after sales service

The cameras keep going off line. The hub stays online

I purchased a kit with door cam and homebase with an additional wifi ring chime. 4 years, doorcam gives up, I replaced it with a new one and now the chime doesn’t work anymore. I spent well over an hour chatting with a very exasperating AI only to find out that my original chime is no longer compatible with my replacement door cam. That means I have to replace it at my expense. I binning my Eufy and buying a different brand.

A new C10 to add to the C20 we have already should tell you we needed a different model for upstairs where we didn't need to mop, the C10 fits the bill and lives under the bed.
Set up and mapping is easy with the app and once the schedules are added there is very little to do, we hear it but don't often see it - the C10 just does its thing.
A new member of our family and have named him Kimi :)

Great cctv cameras and their customer service is second to none, nothing seems too much for them.
I had difficulty setting up a camera with a solar panel and the took me step by step through the procedure. Also one of the cameras I bought was missing a part in the box and because they didn't have the part in stock, they sent me a brand new camera and said I could keep the original camera as a spare.

What is clearly a simple issue has proved to be impossible to resolve.

The 45 page safety information booklet supplied (there's no user manual included as this has to be accessed online) contained two copies of the German and French pages but no English. Twelve emails over two weeks and a lengthy phone call to Anker, the UK distributor, have proved that there is zero access to support staff who understand English.

As neither Eufy nor Anker offer support for these items, it seems all purchasers of Eufy products need to be aware that they are unlikely to be able to ever obtain support in the future without needing to exercise their consumer rights via legal routes.

Additional -

When I phoned to tell them that I was about to return the item for a refund if they didn't transfer my call to a senior UK manager who could assist, they ignored me so I initiated the return and four days later they sent the documentation I had been waiting weeks for. In response I reminded them that they knew that the product was on its way back to them. Their comment was: "We also sincerely apologize that we failed to provide the correct support in a timely manner, and that this led to such a poor experience with our service. This is not the standard of care we want to provide to our customers."

In response I pointed out: "As you are well aware, what you have written below is largely rubbish.

Your company uses the footer with the name “Shane” to give the illusion that a single member of staff with managerial status is handling the case throughout. The earlier emails from your grossly inconsiderate company were clearly processed by staff who had negligible comprehension of the English language as there is no other explanation for "Shane” to consistently fail to understand simple concepts yet gradually transition to being able to understand English. This policy of your company avoiding offering even half-decent customer service proves your derision of trusting customers who save up to pay you hundreds of pounds for products they assume you will support.

I also tried phoning the Anker support line on multiple occasions. This appears to be routed to an offshore Eufy callcentre as you aim to generate the illusion of offering assistance by that means too. The AI bot fails to understand simple terms whilst playing a backing track of office sounds including a keyboard being tapped. It consistently quotes a wait time of around 15 minutes and then later states it has setup a callback (which takes 2 hours plus) before disconnecting the call. Your staff who action the callbacks similarly cannot understand English so are unable to deviate from their script and ignore all questions asked of them, even when the query is phrased to only require a binary response.

When I latterly suggested some form of compensation should to be offered to me such as an extended warranty (a perfectly sensible suggestion given that it takes the customer many attempts over several weeks to fight their way through your systems) this was summarily refused and no other form of tangible reimbursement offered, once again confirming your contempt of customers.

After returning the item to you via Amazon, it has been shown as “Available for collection” from a Tamworth depot for 8 days. Therefore they are unable to complete the returns process and refund me the hundreds of pounds you have received from me indicating that you continue to refuse customer service to this very day!

Whilst I appreciate your company making the token gesture of emailing an apology, you continue to prove that your statement "This is not the standard of care we want to provide to our customers” is completely false as abysmal service continues to be your only offering.

Regrettably, I can only conclude that your apologies are as fictitious as all your other claims."

This prompted them to send the following nonsense: "In my email sent on August 19, I already provided the corresponding Safety Information you had requested. However, I completely understand that by this stage, you have lost confidence in both our service and our product.

We do not expect you to regain that confidence after this experience. Still, even if you have decided to proceed with a return and refund, we would very much like the opportunity to help you one last time and assist you in bringing this matter to a proper close.

If you are willing to provide your order number and proof of purchase, we would be glad to help with the final after-sales steps. As long as the purchase is within our warranty coverage, we are willing to assist you with the refund process." so they have ignored the fact that they have been told that the return was in progress multiple times yet still refuse to process the refund.

Adopted Eufy eco system which doesn't come cheap. Recent video doorbell camera microphone stopped working less than 2 year old product.

I contacted Eufy where I would expect some relief on repair costs, but simply put they reponded: "Thank you so much for taking the time to share your valuable suggestion with us. We truly appreciate your input and are always looking for ways to improve. We are sorry that our products may not meets your needs."

Shocking after sales support!

DON'T BUY. Seriously these camera's are shit they are slow don't connect half the time they are a rip off. All these YouTube reviews are just lies they don't work no where near as good as the reviews say. I've spent over £600 on these dog shit cameras I'm getting rid of them as they are shit and no good just more over priced shit from china

Eufy AI reaction times are slow. Pet is not recognisable. Not tracking pets on E42. Slow to detect tracking of people.

I did a review complaint about the prices, but now I have to mention the extremely bad AI and software. The AI constantly picks up cars as people, incorrect people's faces (apparently my wife looks like the postman, and every other person that comes to the door) the detection is ok, the quality is ok, but the AI sucks and makes this a really frustrating experience as this is what I bought these cameras for.

​I rarely leave bad reviews based on shipping alone, but Eufy’s handling of this order has been an absolute nightmare. My product never arrived, customer support has no idea where it actually is, and the service experience itself has been the worst I’ve ever dealt with. I'm leaving a negative review for now. If the item ever turns up, I’ll gladly update this, but as of right now, the whole experience has been unacceptable.

I ordered a Eufy G50 robot vacuum from Amazon and it didn’t work as expected. I contacted the Eufy helpdesk. They tried to help me over the phone and when it did not work they offered to replace it without hesitation. The return process was incredibly easy and the replacement vacuum was delivered a week later. Excellent customer service.

Uefy app with indoor cam is bugged. It indicates you need to upgrade the cloud storage while my cloud storage subscription was active but I have bought it again for no reason because it was confusing and now have issue with refunding and accidentally cancelled my active subscription so I am charged twice for same thing for no reason!!! The app is the scam then if letting you buy something you are already have !!!!!

I Bought and Eufy X10 pro omni from a private seller brand new sealed even the outside eufy shipping box was immaculate and all the seals intact , after 3 month of use the base water tank error came up and stopped mopping very common error apparently for a very expensive piece of equipment, contacted customer service with the serial number and they can’t trace the purchase date of the equipment with only the serial number and were unable to honour the warranty, very disappointing considering how expensive the machine is and how little it lasted.

I am extremely disappointed with my experience with Eufy.

I purchased a premium-priced RoboVac omni E28 expecting reliability and quality in July 2025.

Unfortunately, the original unit developed a fault after approximately six months. Eufy replaced it under warranty, but the replacement also failed after just five months with a known hardware issue.

I have now had three units, which has completely destroyed my confidence in this model.

While Eufy's customer service has always responded promptly, they have relied heavily on quoting warranty policies rather than acknowledging the repeated failures of the product itself.

Despite multiple faults within a relatively short period, they have refused to offer a full refund and have repeatedly offered only a 60% refund or yet another replacement.

For a premium brand, I would expect far better product durability and a more customer-focused approach when a product repeatedly fails. Being asked to accept a partial refund after experiencing faults across multiple units simply isn't acceptable.

The endless back-and-forth emails, repeating the same policy rather than considering the individual circumstances, have been frustrating and disappointing.

Good customer service isn't just about replying to emails—it's about resolving genuine problems fairly. I have twice asked for my case to be escalated to a senior associate but Eufy CS agent has failed to do this.

Based on my experience, I cannot recommend this product or the way my complaint has been handled.

Update- Eufy have agreed to a full refund and collection if unit however are now failing to reply to my email regarding arranging this. I have emailed back twice now with no luck.

I would rate the Eufy Homebase and security camera system zero stars if possible. I regret investing in this system, which included several of their latest cameras, doorbells, and a monitor. Unfortunately, the system has never functioned properly, and Eufy has not resolved the issue despite more than ten communications over the past three months. The Homebase frequently goes offline, requiring a replacement device and a complete setup each time, which takes several hours. Based on my experience, I do not recommend this product and suggest considering alternative security systems.