UK Timber Limited Reviews 

3,560
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process easy and efficient, with products ready for collection or delivered promptly. The delivery service receives frequent praise for its speed, helpful drivers, and accommodating nature. Many are pleased with the overall quality of timber products, describing them as excellent and good value, highlighting the friendly and professional staff. However, some customers noted inconsistent product quality and accuracy. Reviewers experienced variations in timber dimensions or received pieces with defects like rot, damage, or poor machining, occasionally leading to unusable items or products not matching the expected grade. A few customers mentioned incorrect or incomplete orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent quality of items such as... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising products like doors, oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the politeness... See more

Order

Consumers find order to be ambiguous, with many reporting easy ordering processes, quick turnaround, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,560)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Told my order would be a few days

Told my order would be a few days, it took over 2 weeks, and the end product of having planed sleepers wasn't worth the wait

30 May 2025
UK Timber Limited logo

Reply from UK Timber Limited

Good Morning David,

We do apologise for the delay that you had faced on your order and I'm sorry to hear that you were not satisfied with the finish of the sleepers. If you haven't already, please can you send over photos of the unsatisfactory finish to sales@uk-timber.co.uk so we can take a look into this for you.

Kind Regards,
UK Timber

Rated 2 out of 5 stars

Took longer to cut one sleeper than…

Took longer to cut one sleeper than advised.

30 May 2025
UK Timber Limited logo

Reply from UK Timber Limited

Good Morning Mr & Mrs Galloway,

Our collection lead times are up to 5-7 working days as advertised, which does not include weekends and bank holidays. I can see your order was ready and collected within 5 working days. Whilst we appreciate this may not be as speedy as expected, we are currently in our busy period and are working through all orders as quickly and efficiently as we can.

Kind Regards,
UK Timber

Rated 1 out of 5 stars

Honestly - absolutely rubbish

Honestly a shame. I’m a trade customer and never experienced such a load of waffle! I will stay away in future. Customer service is appalling. 6 weeks waiting for an order, I call, and every time I’m told I will call back with an update. That’s 8 times now and nothing. 4 failed delivery dates. £3000 later, still nothing and not even an apology.. and… all staff are the same. They do not offer solutions or apologies.

6 June 2025
Unprompted review
UK Timber Limited logo

Reply from UK Timber Limited

Good Morning Sam,

Please could you email paula@uk-timber.co.uk so that I can take a look into this for you directly, there are no details under your review for me to check your order for you. I do apologise for the delay in your delivery and completion of the order and the lack of communication on our behalf, this is not the kind of service we strive to provide to our customers. If you send over an email, I will be happy to help and get this rectified.

Kind Regards,
UK Timber

Rated 4 out of 5 stars

all fine

there was some initial confusion over whether what I needed was stock or special order, but once that was sorted we were fine. Rather than have delivery to site we collected from the mill at Brigstock, and that all worked fine.

19 May 2025
Rated 5 out of 5 stars

I have ordered lots of azobe hard wood…

I have ordered lots of azobe hard wood sleepers over the kast ɖekaɖeka for lts of garden projects snd really gd. This time needed 4 x simple 1.2m x 150x150 oak posts for tension wire fence. Picked up locally. All gd as normal.

23 May 2025
Rated 5 out of 5 stars

Beautiful piece of timber!

We wanted a rustic mantle for above a wood burner. Good choice of timber, competitive price and easy to order on line. Couple of weeks for delivery and was kept informed. Received a beautiful piece of timber which we just oiled and it looks great in place.

19 May 2025
Rated 3 out of 5 stars

Could do better

Did not know ow when delivery was going to be unless x2 days away from delivery date.
And
Quality of x2 sleepers was poor (well beyond knots etc) and x2 sleeps showed signs of previous wood worm. Other sleepers were good but varied in thickness by up tp 10mm

12 May 2025

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