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UK Timber Limited Reviews 

3,560
•
TrustScore 4.5 out of 5

4.4

Lumber Store
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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, noting they are as promised and of excellent quality. The service is consistently described as professional and efficient, with many appreciating the helpful and polite staff and drivers who ensure prompt delivery. Ordering and collection processes are often highlighted as easy and efficient, with quick turnaround times. However, some customers also noted significant concerns regarding product quality, with timber arriving bent, damaged, or having incorrect dimensions and defects like knots, splits, or warping. A few other people also felt that there were occasional issues with order accuracy or delayed deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the excellent quality... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the good quality of oak,... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt delivery and excellent... See more

Order

Customers had positive experiences with order, often finding the website easy to use and the ordering process... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more

Rated 5 out of 5 stars

Thank you to Taylor for taking both our orders over the phone . Polite and very professional dealt with it quickly and had it delivered very quickly for us. we had 18 sleepers delivered 6 1st then 12... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more

Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,560)

123 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy ordering process and good product

Easy ordering process and good product, delivery was an issue or i mean getting delivery confirmed was, it took 4 calls to finally get delivery confirmed, I know it isnt a major problem but that was it.

All the staff I spoke with were very good, polite and professional the delivery driver was a lovely chap who couldnt do enough for us.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service

Despite reading some negative reviews I decided to give UK Timber the benefit of the doubt, however I wish I hadn’t bothered…. I won’t bore you with the details, but just to say I will not be using UK Timber again and I would definitely not recommend them.

30 April 2025
Rated 5 out of 5 stars

Sleepers

The delivery drivers were helpful, friendly and very approachable. The sleepers are good quality timber, look amazing in my garden and worth every penny. Very, very pleased with them. Would highly recommend this company. Will definitely buy from there again. Many thanks
Carol

22 April 2025
Rated 2 out of 5 stars

I required 3 lengths of planed timber…

I required 3 lengths of planed timber for a garage door frame. They supplied 4 lengths as one was slightly bent. The extra one was totally unusable as badly twisted, and the bent one warped out of shape both ways after 2 days on my garage floor, rendering it also unusable. I didn't bother contacting them as I am 30 miles from the sawmill, so I got a replacement from another company. I will NOT be using UK Timber again, as I expect a reputable company to get it right FIRST time, not spend over £80 on 50% unusable timber. Please yourselves if you deal with them, but if you do - CHECK IT BEFORE YOU LEAVE !!

28 April 2025
Rated 1 out of 5 stars

Wrong items sent.

I ordered untreated/unbanded scaffold boards because they were to be used for a vegetable bed. I received treated framing boards (one of which was the wrong size). I was not contacted to see if I wanted what was delivered (which I don't) and I am still waiting for the original boards to be delivered and the unwanted ones taken away.

22 April 2025

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