UK Timber Limited Reviews 

3,559
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders are often ready for collection or delivered promptly, sometimes even ahead of schedule. Many people appreciate the helpful and polite drivers who go the extra mile to place deliveries exactly where requested, making the process smooth and convenient. The service is frequently described as professional and friendly, with staff providing good communication and quick turnarounds for orders. However, some customers also noted inconsistencies in product quality, with timber sometimes having variations in dimensions, damage, or not matching the advertised grade. These issues occasionally led to difficulties in use, requiring extra work or even rendering some pieces unusable, particularly with pergola components and planed timber.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent quality of items such as... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising products like doors, oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the politeness... See more

Order

Consumers find order to be ambiguous, with many reporting easy ordering processes, quick turnaround, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,559)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality timber at very competitive prices.

I ordered a piece of bespoke solid oak to match some existing shelves.
Order arrived much earlier than scheduled; 4-5 days cf 10 days, and well packaged.
A lovely piece of timber, PAR kiln dried European oak - matches existing shelves perfectly.
I did shop around before placing order. UK Timber Ltd, responded immediately with helpful suggestions and a very competitive price.
Customer Service excellent. Very professional and efficient (thank you Anastasija and Paula).

Definitely recommended. I will certainly use in future.

Robert B


20 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy with my purchase

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Always a great experience working with the staff at UK Timber and will continue to do so in the future, would highly recommend to anyone, thank you again.
Andy W

11 February 2026
Rated 5 out of 5 stars

All good

All good - driver goes extra mile to help get the wood where you want it - thanks!

29 January 2026
Rated 5 out of 5 stars

Excellent correspondence and customer…

Excellent correspondence and customer service. Arrived on time and the delivery driver was great-very friendly and very good driving skills. Excellent products I am so pleased with the reclaimed sleepers we received. Highly recommended. I would use again.

20 January 2026
Rated 5 out of 5 stars

Great service

Got let down but another supplier these guys went out of there way to get me what I needed in a quick turn around, will definitely use them again

24 January 2026
Rated 4 out of 5 stars

Good value quality timber

Good value quality new treated timber for use in garden to form raised beds. Only criticism was that I had to prompt them to find out if the order was ready for collection.

15 January 2026
Rated 5 out of 5 stars

Great company

Great company, professional, on time, and honest. Got great timber from them In good time, forklift driver was a massive help aswell, Ill be ordering again from you!!

20 January 2026
Rated 1 out of 5 stars

Prime grade not Prime

Wanted to place an order for set cut lengths (5m2 of 500mm x 100mm) of Prime grade oak flooring. Phoned them up and was told it would be no additional charge as these were short lengths but I need to place the order online. Upon placing the order online I was then told that this information was incorrect and I would need to pay an additional £90. People make mistakes so I happily paid the extra.

After receiving the order I was very disappointed to find that this "Prime" grade oak was not Prime and had small knots, shakes, checking, insect damage and sapwood on over 60% of the planks. This order was over £80per m2 (plus £100 for delivery) and at this price the quality should be better. A week before I ordered over 100m2 from a different supplier of Prime grade oak at £45per m2 and not a single knot in sight. Luckily I have been able to hide the defective boards underneath kitchen units so my client has agreed to keep them.

While not a woodworker I would like to consider myself fairly experienced with oak and the various grades available from various suppliers but I have never seen Prime grade oak with this many defects. I spoke with their Operations Manager and was informed this is the spec that they work to and this is what I should have expected.

I cannot recommend this company and shall not be using them again. Caveat Emptor!

8 December 2025
Unprompted review
UK Timber Limited logo

Reply from UK Timber Limited

Good Afternoon Tim,

Thank you for your review. We appreciate the frustration in regards to the set lengths of the flooring and the mix up in information.

We offer a comprehensive guide of the grades for our flooring on each of the product pages, where all the grades are described as to what to expect when ordering. The Prime Grade states that sapwood, knotting, checks to certain degree are allowed within this grade. It seems like the grade you're referring to would be our Select Grade, which would have been the best material available. We apologise for the confusion caused by this and we're glad you were able to use the timber regardless.

Kind Regards,
UK Timber

Rated 2 out of 5 stars

Not great

After being to 5 - 10 days for collection of 3 ledge and brace oak doors, the first order was wrong after waiting nearly 2 weeks and now nearly 4 weeks, still waiting for the order.
No communication between the warehouse and office staff.

25 November 2025

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