UIS AustraliaReviews 

2,005
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and guidance provided throughout their process. Reviewers found the overall service to be efficient and easy to navigate, often noting the quick response times and smooth user experience. However, some people were dissatisfied with the communication style, feeling that their concerns were not always heard and that the tone could be unprofessional. A few other people also felt that the company was overly persistent in requesting reviews, even before services were fully utilized.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers finding them helpful, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the team made the process smooth, easy,... See more

User experience

Customers consistently note positive experiences with user experience, finding the process easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more

Company replied

Rated 5 out of 5 stars

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more

Company replied

Rated 5 out of 5 stars

Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more

Company replied

Rated 5 out of 5 stars

Due to the time difference it’s been adventurous connecting. However, once I did things went amazingly. I can’t remember the woman I spoke with originally and I feel bad for it because she was on poin... See more

Company replied


Company details

  1. Immigration and Naturalization Service
  2. Immigration Attorney
  3. Legal Services
  4. Visa Consultant

Written by the company

The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,005)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

informative

It was helpful and informative. However, a bit costly to proceed.

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Motahareh,

Thank you so much for your feedback! We’re glad to hear that you found the information helpful and informative. We also appreciate your comments regarding cost and will take this on board.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Helpful customer service

I spoke on the phone with Dean and he was very informative and helpful.

5 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Jerry,

Thank you so much for your feedback! We’re glad to hear that you received helpful and informative support during your call.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Ross was very helpful.

Ross was very helpful.

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Bea,

Thank you so much for your feedback! We’re glad to hear that you found the support helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Tasha was very friendly and informative…

Tasha was very friendly and informative about the additional information I asked for

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Rowan,

Thank you so much for your kind words! We’re glad to hear that you found the additional information helpful and had a positive experience throughout your conversation.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Jade was amazing

Jade was amazing! She provided very useful information and answered all my questions clearly. She's professional and kind.

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Olenka,

Thank you so much for your kind words! We’re glad to hear that you received clear, helpful information and had a positive experience throughout your conversation.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

A positive experience

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed really excited and was a huge encouragement. He was understanding when I mentioned that I would have to think about moving forward in the process(as I don't make life changing decisions without a lot of thought and prayer). I would definitely recommend this company, as they explain, step by step, what happens throughout the process, as well as the costs involved.

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Jade,

Thank you so much for your kind words! We’re really glad to hear that you had a positive experience, received clear guidance through the assessment, and felt supported and reassured throughout the process. It’s great to know the step-by-step explanation and transparency were helpful for you.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Informative and helpful

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible for a visa was exciting for us. We had been to Australia three times on a tourist visa and loved it out there. Jade was very friendly very polite and very helpful. The information that she provided to us was very informative and it helped us to make a decision.

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Jason,

Thank you so much for your kind words! We’re really glad to hear that you received clear, informative, and helpful guidance, and that your concerns about the immigration process were addressed. It’s great to know the information supported your decision-making.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and understanding

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Craig,

Thank you so much for your feedback! We’re glad to hear that you found the support helpful, knowledgeable, and understanding.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Good service

Spent some time talking to a guy named Oliver. He was nice and helpful even after I told him I might have solved my issue already. Not in a pushy way. Real nice fellow!

4 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Thomas,

Thank you so much for your kind words! We’re glad to hear that you had a positive experience and found the support helpful and easygoing, without any pressure.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

Great people that respond fast when you…

Great people that respond fast when you have a question. 4 stars becouse the service is great , but they have a pretty aggressive sales strategy which i´m not very fond of. Keep doing what your doing!

4 May 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Sytze,

Thank you for your feedback! We’re glad to hear that you found the team responsive and helpful when answering your questions. We also appreciate your comments regarding your experience and will take this on board as we continue to improve.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Tyler was very helpful and friendly

Tyler was very helpful and friendly. He took the time to to answer my questions and address my concerns

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Liliana,

Thank you so much for your kind words! We’re glad to hear that you received helpful and friendly support and that all your questions and concerns were addressed clearly.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Ross Davies was a dream to work with!

Ross Davies was a dream to work with!! He was so informative and patient with all my questioning! Extremely helpful in every way! Above and beyond service!

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Malia,

Thank you so much for your kind words! We’re really glad to hear that you received clear, patient, and helpful support throughout your experience. It’s great to know the service felt above and beyond your expectations.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Hello

Hello, this is Amad. As I was talking on Immigration consultation what Mr. Derek. I’m quite sure he was able to explain everything in a great way. Mr Derek all the best.

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Ahmad,

Thank you so much for your kind words! We’re glad to hear that you received clear and helpful explanations during your consultation and had a positive experience overall.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Jade was verry friendly and efficient

Jade was verry friendly and efficient. I said that I've never been to Australia before and that I would like to visit first before aplying for a visa. She immidiately verified my email adress and sent me assistance for traveling and also for immigration. Great service!

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Adam,

Thank you so much for your kind words! We’re glad to hear that you received friendly, efficient support and helpful information tailored to your plans. It’s great to know the guidance made things clearer for you.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great customer service

Spoke with Jade on the phone about job opportunities and a VISA in Australia.

She guided me through the whole process and explained everything very clearly.

Thanks Jade!

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Daan,

Thank you so much for your kind words! We’re glad to hear that you received clear guidance and helpful support while exploring your options for Australia.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Mr Jordan helped me understand…

Mr Jordan helped me understand everything about the visa process,he answered the questions in a very detailed way

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Kenneth,

Thank you so much for your kind words! We’re glad to hear that you received clear and detailed explanations and that everything was easy to understand throughout the process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

Great and Helpful

Great and Helpful

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Joseph,

Thank you so much for your feedback! We’re glad to hear that you found the support great and helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Supportive helpful advocating

Supportive helpful advocating

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you so much for your feedback! We’re glad to hear that you found the support helpful and positive throughout your experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

The lady I spoke with was very helpful…

The lady I spoke with was very helpful and had all the information that I needed, this was a pleasant experience and look forward to contacting them again

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Olivia,

Thank you so much for your kind words! We’re glad to hear that you received all the information you needed and had a pleasant experience throughout your interaction.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very helpful and efficient.

Very helpful and efficient.

3 May 2026
UIS Australia logo

Reply from UIS Australia

Hi Thamilsellvi,

Thank you so much for your feedback! We’re glad to hear that you found the service helpful and efficient.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

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