Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more
Company replied
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more
Company replied
Due to the time difference it’s been adventurous connecting. However, once I did things went amazingly. I can’t remember the woman I spoke with originally and I feel bad for it because she was on poin... See more
Company replied
Company details
Written by the company
The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.
Contact info
91 King William Street, SA 5000, Adelaide, Australia
- +61-8-715-01857
- support@uisaustralia.com
- uisaustralia.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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David was cool
The guy who helped me who I think was named David was a great help. He helped me know what I need to move forward with immigration process. Very friendly and funny. Would speak to again.
1 June 2026
Reply from UIS Australia
Hi Aalliyah,
Thank you so much for your kind words! We’re really glad to hear that you had such a positive experience and that you received helpful guidance on the next steps in your immigration journey. It’s great to know the conversation was both informative and enjoyable.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
They are a hard sales scam organisation. Awful experience lost money and then when I involved legal support they refused to speak with me.
This issue remains outstanding no refund. Refusal to speak to me the parent of a ypu g lady with disabilities who was bullied into signing an agreement.my daughter and I phoned together so we could discuss. The advisor point blank refused to speak with me present and hung up. Any decent company would understand that the person was present and authorised me to speak. Trouble is as I would not be bullied they hung up. We have approached solicitors. The reviews for this company come somewhere between scam and hard pressure sales.
Please call me I would be pleased to discuss as I have now had a message advising my review will be taken down.
1 June 2026
Unprompted review
Reply from UIS Australia
Hi Joan,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you are not satisfied with your experience.
We would like to clarify that all service fees and refund terms are clearly explained prior to proceeding, and refunds are reviewed in line with the agreed terms of service and the stage of work completed.
We take all client concerns seriously, including those relating to service delivery and communication. However, we have reviewed our records and are unable to locate a file associated with the details provided in your review. As a result, we are unable to verify the specific circumstances described.
If you believe you have been a client of UIS Australia, we would appreciate it if you could contact us directly with your details so we can review this matter further and assist you accordingly.
Kind regards,
UIS Australia
I like the way the call was handled and…
I like the way the call was handled and very helpful
1 June 2026
Reply from UIS Australia
Hi Donald,
Thank you so much for your feedback! We’re glad to hear that you were happy with the way the call was handled and that you found the support helpful throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
They were always there for everything I…
They were always there for everything I needed, very patients with my English and doubts. It’s really nice the feeling to do all the process accompanied by nice people.
The only thing that could make it better is to clarify at the beginning all the things to pay
1 June 2026
Unprompted review
Reply from UIS Australia
Hi Sofia,
Thank you so much for your feedback! We’re really glad to hear that you felt supported throughout the process and that the team was patient and helpful whenever you had questions. It’s wonderful to know that you felt comfortable and well accompanied during your journey.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Well Tasha was very helpfull she gave…
Well Tasha was very helpfull she gave me information. On how the proces work and together we resdheculed for the 28 th. She was very kind and listent to me and she was also very clear in telling me how the proces works.
1 June 2026
Reply from UIS Australia
Hi Stefan,
Thank you so much for your kind words! We’re really glad to hear that you found the information helpful and that everything was explained clearly. It’s great to know that your conversation was supportive, informative, and that arrangements could be made to suit your schedule.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Same experience as the other 1 star…
Same experience as the other 1 star reviews. Emails bouncing back, website error. They agreed on continuing with the Visa process a month ago. I paid half of it already.
23 May 2026
Unprompted review
Reply from UIS Australia
Hi Anna,
Thank you for taking the time to share your feedback.
UIS Australia recently experienced temporary technical issues affecting certain communication channels and website access. These issues have now been fully resolved, and our systems are operating normally.
We appreciate your patience during this time and kindly ask that you contact our team directly via support@uis-australia.com so we can assist you further.
Kind regards,
UIS Australia
Outstanding service
The service UIS Australia provides is truly amazing. My case worker Olivia Woods made the process so simple and smooth it took away all the stress of moving to a different county.
23 March 2026
Unprompted review
Reply from UIS Australia
Hi Terrell,
Thank you so much for your kind words! We’re really glad to hear that you had such a positive experience and that the process felt smooth and stress-free throughout your journey. It’s great to know you felt well supported every step of the way.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Everyone i have spoken to was very…
Everyone i have spoken to was very helpful. They made the whole process smooth and easy.
Olivia was amazing, she was kind, polite and understanding.
21 May 2026
Unprompted review
Reply from UIS Australia
Hi Lee,
Thank you so much for your kind words! We’re really glad to hear that you found the whole process smooth and easy, and that you received helpful and supportive guidance throughout your experience. It’s great to know that the representative made such a positive impression as well.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
DO NOT USE!!
DO NOT USE!!
ABSOLUTE SCAMMERS.
Been going through my application for a year.
Website suddenly changes with no communication or contact from this company.
Do not fall for their lies! I am 4K out of pocket!!
20 May 2026
Unprompted review
Reply from UIS Australia
Hi Alice,
Thank you for taking the time to share your feedback.
We do not recognise the characterisation of our services or the allegations made in your review.
UIS Australia is a private immigration consultancy and all client matters are managed in accordance with agreed service terms and structured consultation processes.
We are unable to identify your case based on the information provided. If you are an existing client, we would appreciate the opportunity to review your file and assist you directly.
We would also like to clarify that we recently experienced a technical issue affecting our website, which has now been fixed. Our team remains fully contactable during business hours via +61-8-715-01857 or support@uis-australia.com.
If you would like us to review your situation further, please reach out directly so we can assist.
Kind regards,
UIS Australia
Staff was very friendly and helpful
Staff was very friendly and helpful. Explained everything well.
19 May 2026
Unprompted review
Reply from UIS Australia
Hi Luca,
Thank you so much for your feedback! We’re glad to hear that you found the staff friendly and helpful, and that everything was explained clearly throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Refund not received…
I started a visa application with UIS Australia and paid a fee upfront for my evaluation. After deciding not to continue, I was promised a partial refund within 14 working days. It has now been nearly 2 months and I am still waiting.
I have repeatedly tried contacting the company for updates, but my emails are now bouncing back and I can no longer access my portal because the website does not appear to be working properly.
Very disappointing experience and extremely concerning given the amount of money involved. I would appreciate communication (as this was not a problem before my money was received…) and the refund that was promised.
16 January 2026
Unprompted review
Reply from UIS Australia
Hi Carisma,
Thank you for taking the time to share your feedback.
We are unable to identify your case based on the information provided in this review. If you are an existing client, we would appreciate the opportunity to look into this matter further and ensure it is addressed appropriately.
UIS Australia recently experienced temporary technical issues affecting some communication channels. These have now been fully resolved, and our systems are operating normally.
UIS Australia manages all refund-related matters in line with the agreed service terms and internal review process. Where there are difficulties in reaching us through any channel, we encourage clients to contact us directly so we can assist without delay.
We would be happy to review your case and provide an update once we have the relevant details. Please contact our team during business hours on +61-8-715-01857 or via support@uis-australia.com so we can assist you promptly.
Kind regards,
UIS Australia
I am trying to follow up my application
I am trying to follow up my application. However, when I checked the UIS portal to check my status, it failed to open. I have tried to send email email directly that was used in previous communication, but all the email failed to deliver. I have paid for the processing and all and I would to have a feedback on my application.
18 May 2026
Unprompted review
Reply from UIS Australia
Hi Junmarie,
Thank you for sharing your feedback.
We recently experienced temporary technical issues affecting our website and email systems, which may have impacted your experience when trying to contact us. The issue has now been resolved, and all services are operating normally.
Clients can access the portal and our services at uis-australia.com. If you require any assistance, please contact our support team at support@uis-australia.com.
We appreciate your patience and understanding.
Kind regards,
UIS Australia
Save your money
First of all is to understand that UIS Australia is a letter box enterprise, registered in Gibraltar.
They are NOT agreed for any australian immigration service - they take your money and give your phone number to an official MARA agent, who will make the job.
You can save a lot of money, if you contact OMARA directly.
EVEN THE UIS AUSTRALIA-WEBSITE IS OFFLINE!
scam-alert!
1 January 2026
Unprompted review
Reply from UIS Australia
Hi Lou,
Thank you for taking the time to share your feedback.
UIS Australia is a private immigration consultancy and is not affiliated with any government authority. We provide structured guidance on potential immigration pathways based on individual circumstances.
We do not recognise the description of our business model as outlined in your review. Our consultants are directly involved in delivering immigration guidance throughout the consultation process.
We work with licensed and qualified immigration professionals, MARA-registered agents, to support case assessments where appropriate. Clients may also independently engage MARA-registered agents directly through official channels if they choose.
UIS Australia operates as a privately registered international business in compliance with applicable jurisdictions.
We remain committed to providing clear and transparent immigration guidance to all clients.
Kind regards,
UIS Australia
olivia wood was great
16 May 2026
Unprompted review
Reply from UIS Australia
Hi Ruaghain,
Thank you so much for your feedback! We’re glad to hear that you had a great experience and found the support helpful.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Very sketchy.
Very sketchy.
Can't get a hold of anyone.
Website. Vanished.
Emails. Bouncing.
15 May 2026
Unprompted review
Reply from UIS Australia
Hi,
Thank you for sharing your feedback.
UIS Australia is currently experiencing temporary technical issues affecting our website and email systems. Our team is actively working to resolve the matter as quickly as possible, and we expect services to be restored within the next 48 hours.
We apologise for any inconvenience caused and would like to assure you that our business remains fully operational. In the meantime, clients can contact our team directly during business hours on +61-8-715-01857 for assistance.
We appreciate your patience and understanding while this issue is being resolved.
Kind regards,
UIS Australia
__________________________________________________________________________________
Hi,
We apologise for the inconvenience you experienced when trying to contact us.
We would like to inform you that everything has now been resolved, and you can reach out to us via email at support@uis-australia.com, visit our website at uis-australia.com, or call us on +61-8-715-01857 during business hours for any assistance.
We appreciate your patience and understanding.
Kind regards,
UIS Australia
Great service from the team at UIS.
Great service from the team at UIS.
Olivia was always at hand with any questions I had and made the visa process a breeze to complete.
Thanks again.
14 May 2026
Unprompted review
Reply from UIS Australia
Hi Thomas,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience and that the visa process felt smooth and easy to complete. It’s great to know you felt supported throughout.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Becareful
It doesn't feel like they're what they seem, you have to pay on the get go, feels like a sales company I only wanted information and was practically told I'd have to pay to get more.
12 May 2026
Unprompted review
Reply from UIS Australia
Hi Zoe,
Thank you for your feedback.
UIS Australia provides structured immigration-related consultations designed to outline potential visa pathways and eligibility options based on each client’s circumstances. While general information may be discussed initially, detailed assessments form part of our professional service process.
Clients are under no obligation to proceed following a consultation, and we aim to ensure all communication remains clear and professional throughout.
We appreciate your feedback and remain committed to maintaining transparency in our services.
Kind regards,
UIS Australia
It was a very pleasant conversation, but...
It was a very pleasant conversation. Really helpful in trying to understand how visa application works, but i would have liked to have been presented to the price of the service earlier in the process.
5 May 2026
Reply from UIS Australia
Hi William,
Thank you so much for your kind words! We’re really glad to hear that you received helpful, patient, and detailed support throughout your experience, and that the process felt clear and manageable for you. It’s great to know you felt well looked after.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Insanely expensive
Insanely expensive. They keep wanting more money that isn’t explicit, to go forward with the process. Stay away from this company.
1 January 2026
Unprompted review
Reply from UIS Australia
Hi Lakso,
Thank you for taking the time to share your feedback.
We understand that cost is an important consideration when choosing an immigration consultancy, and we appreciate the opportunity to clarify how our service is structured.
UIS Australia operates on a staged consultation model. Each stage of the process is clearly explained in advance, including the scope of work and associated fees, so clients can make informed decisions before proceeding. There is no obligation to continue beyond any stage, and clients are always free to decide how they wish to move forward.
Our goal is to provide tailored guidance based on individual circumstances, and all recommendations are made following a detailed review during consultation. We aim to ensure transparency at every step so clients have a clear understanding of both the process and potential pathways available to them.
We are sorry to hear that your experience did not meet your expectations, and we remain committed to continuously improving clarity and communication in our services.
If you would like us to review your case or discuss your experience further, please feel free to contact our team directly.
Kind regards,
UIS Australia
Pushy and rude
I had spoken with them today, I always like to ensure I check reviews, research myself further before paying any money. The agent was very rude because I wouldn't sign up and pay there and then. I was told if I didn't the place would not be kept for me and I could not come back in the future. That is fine I will use an agency who understands that people like to check details first before signing and paying for anything. Extremely disappointed.
11 May 2026
Unprompted review
Reply from UIS Australia
Hi Donna,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
UIS Australia provides structured immigration-related consultations designed to outline potential visa pathways and eligibility options based on individual circumstances. Clients are always encouraged to take the time they need to review information before making any decision, and there is no obligation to proceed during or after a consultation.
We do not recognise the characterisation of the interaction as described in your review. Our consultants are required to maintain a professional and respectful approach at all times, regardless of whether a client chooses to proceed.
We appreciate your feedback and remain committed to ensuring all consultations are conducted in a clear and professional manner. If you would like us to review your experience further, please feel free to contact our team directly.
Kind regards,
UIS Australia
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