Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Brad.. I,m not a customer who puts the price first . Its about service and being able to speak top someone I can relate to who I can contact directly who in the future will... See more
Company replied
What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more
Company replied
We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more
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Company details
Written by the company
Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology
Contact info
40 Regent Road, LE1 6YJ, Leicester, United Kingdom
- 0116 326 0188
- info@ucrconsultants.co.uk
- ucrconsultants.co.uk
4.6
Excellent
395 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy communication and clear pricing
Easy communication and clear pricing. Didn't feel I was being sold to.
30 April 2026
Great service
Service from Maya to a high standard. She is always very helpful & attentive
16 April 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
The help was very professional
27 March 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Excellent service
2 March 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Helpful friendly customer focused
Helpful, friendly, easy to communicate with a knowledgeable thank you
6 March 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
very professional
very professional, polite and caring staff, who went the extra mile to ensure you fully understood what you were agreeing too
6 March 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Happy to deal with UCR
Your representative has always been courteous and polite and seem to have our best interest as heart. It is good to have a named person looking after our account, we trust that this will continue going forward.
6 March 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Very Helpful colin
18 February 2026
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
thank you
thank you
Jay has looked after our utility bills for the last 14 years and is always a step ahead, which is fantastic, as I really don't have to get involved and can rely on him getting us a good deal at the right time. One headache less : )
10 February 2026
Reply from UCR Consultants
We’re delighted to hear that Jay has consistently taken the stress out of managing your utility bills and ensured you secure the right deals at the right time. That’s exactly the level of proactive service we aim to provide.
We truly appreciate your continued trust and support.
Best wishes from the UCR team
Reply from UCR Consultants
We’re so pleased to hear that Jasnit Wadhera was helpful, informative, and friendly throughout your experience. We’ll be sure to pass on your kind comments — they’ll be greatly appreciated.
Best wishes from the UCR team
Reply from UCR Consultants
We’re delighted to hear you found the process proactive and smooth — that’s exactly what we aim to deliver for every client. We appreciate you taking the time to share your experience.
Best wishes from the UCR team
Reply from UCR Consultants
Thanks for leaving us a Five star review . As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
i am still waiting for an urgent call…
i am still waiting for an urgent call back re my new contract
10 February 2026
Reply from UCR Consultants
We have called and the agent has spoken to you, hope the call was to your satisfaction. If you can kindly update your review.
Best wishes from the UCR team
Kyle Palmer was excellent
Kyle Palmer was excellent really friendly professional and committed to getting us the best prices he could.
I would highly recommend.
11 February 2026
Unprompted review
Reply from UCR Consultants
Thanks for leaving us a Five star review and pleased that Kyle has helped you. As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Reply from UCR Consultants
We’re really pleased we could secure a strong deal for your business and keep the process simple and transparent throughout. That’s exactly what we aim for.
We truly appreciate your support.
Best wishes from the UCR team!
Research of all alternative options…
Research of all alternative options considered before presenting to client for choice
10 February 2026
Reply from UCR Consultants
Thank you for your 5 star review!
Best wishes from the UCR team!
Always honest and transparent
Always honest and transparent, got me the best deal changing my electricity provider for my business. Simple and straightforward,
10 February 2026
Reply from UCR Consultants
We’re really pleased we could secure a strong deal for your business and keep the process simple and transparent throughout. That’s exactly what we aim for.
We truly appreciate your support.
Best wishes from the UCR team!
Do your research.
Firstly, I cannot say for sure that this company will, or will not, save you money on your electricity. But from my experience I would be very wary.
Got a phone call while driving in the car, in which they said they were "YU Energy', with whom my current deal runs out in twelve months. "Did you get our email regarding qualification for our zero standing (daily) charge?". I asked them to call later when I would be back in the office.
Later that day I got a phone call from a very (too) friendly chap who told me that he "was from You Energy" and had "Great News, he could reduce my monthly bills". "Had I received their Email?". I had, so I brought it up on my screen, and it certainly looked like it was from You Energy".
Warning sign 1 - "Can I remind him what was the value of my last bill?".
Warning sign 2, once I had told him the value of ny bill - "We can cut your bill from around £1100/month to around £450". Wow! Didn't realise that electricity bills had come down, especially through the floor.
Warning sign 3, when I told him I had two meters and he said "Let me call you back after I speak to my manager, we might be able to bring the figure down even more.
In the meantime I check out TrustPilot, and to be fair, it's a pretty good rating with lots of positives. However, the 1 start ratings look genuine and make me nervous.
So I check out the email which has a contract starting twelve months from now, for a three year deal. Sure enough, my daily charge has gone down from £1.59 to £0, a saving of about £50 per month. However my unit charge has gone from 22p to 28p, an increase of £214 if applied to last month's bill. I'll leave you to do the maths.
When I get the call back, I ask the obvious question.
'Oh! Can you leave that with me for five minutes and I'll call you back?"
48 hours later, no call back.
As I said, maybe they can save you money, this is just my experience. Oh, and one other thing. Their commission was 10 x higher than my existing broker.
28 January 2026
Unprompted review
Reply from UCR Consultants
We take all feedback seriously. However, after a thorough review of our records, we cannot identify any customer account, contracted agreement, or formal live proposal matching the details described in this review.
We categorically do not misrepresent ourselves as any other supplier, including YU Energy. Any suggestion that we would impersonate another energy provider is entirely untrue and not reflective of how we operate. Such allegations are serious and unsupported.
The pricing example quoted in this review also appears selective and incomplete. Energy contracts are structured around total annual cost, consumption profile, contract start date, and wholesale market conditions — not isolated elements such as standing charge or unit rate in isolation. It is misleading to present partial figures without full context.
Furthermore, the reviewer states they cannot confirm whether we would have saved them money and acknowledges that no agreement was entered into. Publishing speculative claims without having become a customer, while making serious accusations, raises concerns about the legitimacy and intent of this review.
If the reviewer is genuine, we invite them to contact us directly with verifiable business details so we can investigate the call recordings and correspondence referenced. Without this information, we are unable to validate the claims made.
We will also be formally raising this matter with Trustpilot for review, as we believe this post may breach their guidelines regarding authenticity and competitor interference.
We remain committed to transparent, compliant, and professional conduct at all times.
Best wishes from the UCR team!
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