The shipping cost was high, however, the delivery time was just a week from USA to KSA. I'm very pleased. I tried to order from antoehr website and it kept cancelling the order automatically since US... See more
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See what reviewers are saying
I really like the quality and,The Compression Vest is comfortable, unlike cheap one. I compared it to weak Compression Vest in terms of shape and concealing breast protrusion, and this Compression Ves... See more
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They could established some reputation over the years they been at the market. The range of products is impressive, I managed to try peculiar brands that I never hear about before. The most important... See more
Company replied
It's awesome such convenient companies exist, I mean for shopping. Not only there is a delivery to any country in the world, literally, there is also a kind of protection in the form of 100% money ba... See more
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Company details
Written by the company
Ubuy is Saudi Arabia's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Saudi Arabia. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, HOng Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in KSA. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Saudi Arabia
Contact info
Damman Business Park, Novotel, Al Khobar-Dammam Highway, P.O.Box 9222, Dammam, 31413, 31413, Dammam, Saudi Arabia
- +966 920033092
- ubuy.com.sa
4.2
Great
323 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery delayed
1 October 2023
Reply from Ubuy Saudi
Hello JJ,
Please accept our sincere apologies for the inconvenience caused to you. We understand the inconvenience you may have faced. We have shared feedback with our respective team and we will improve on the same.
We value our customers and take all necessary actions to satisfy them. Once again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
i still did not get my package
i still did not get my package. i went to Baterji branch to pick it up as agreed with the delivery man but it was not there. I was told it is in Sari branch.
17 September 2023
Reply from Ubuy Saudi
Hello Francis Pascual,
Thank you for reviewing us. We apologize for the inconvenience. According to our recent conversation over the phone, your order has successfully arrived in your country and is currently located at the DHL hub. We request you to contact the local DHL authorities to schedule a pickup or arrange for the delivery of your package at your convenience.
If you encounter any issues or have any questions during this process, please do not hesitate to reach out to us at +966920031190/+966115201629, and we will be happy to provide further assistance.
The feedback has been shared with our relevant team and we will improve on the same. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
The brought items took about a week to…
The brought items took about a week to reah my destination,i expect it to be delivered tomorrow
15 September 2023
Reply from Ubuy Saudi
Hello Ali,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
Nice
Easy to search, large variety of items.
Negative points, sometime delivery didn't respect the scheduled date
19 September 2023
Reply from Ubuy Saudi
Hello Roger,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Easy to order and easier to manage the…
Easy to order and easier to manage the order like modification and cancelation. The team response is prompt and very cooperative. I will continue to order from this site and encourage other customers to use.
20 September 2023
Reply from Ubuy Saudi
Hello Abdulelah,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Reply from Ubuy Saudi
Hello Iftikhar,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I ordered 7 items
I ordered 7 items, one was refunded, I received 4 items, no news about the remaining 2 items.
When am I getting the items?
24 August 2023
Reply from Ubuy Saudi
Hello Dr. Promise Madu Emeka,
Thank you for reviewing us. We apologize for the inconvenience. As per our call conversation, both the products are in processing status and as soon as we receive them in our US warehouse. We will ship and the tracking details with a tracking link will be shared with you over email.
The feedback has been shared with our relevant team and we will improve on the same. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Bad order
I often order from them but last order comes to me damaged and i call to them no help they want to give me 20 dolar for 266 my order price i say i dont want the dames order but waite 48 hours i dont know why im watting the falit from there side they must be better customer service it must give me my mony bake not give me 20 dolar to be silent i will not order from them again
22 August 2023
Unprompted review
Reply from Ubuy Saudi
Hello,
We empathize with your frustration and extend our heartfelt apologies for the inconvenience caused. Such an occurrence is exceptionally uncommon, and we want to reassure you that preventative measures have been taken to prevent any recurrence.
In the interim, we are in the process of issuing a full refund for your order. You can proceed to discard the damaged item you received. Your patience and exceptional cooperation throughout this process are greatly valued.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Reynante,
Thank you for contacting us. We apologize for the inconvenience. We were unable to find any details in our database. Please email us at info@ubuy.com with full details along with the Ubuy order number. Our team will check and revert you.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Joel Pamat,
Thank you for your rating and feedback. Please share the complete product details via email at info@ubuy.com, so we may go ahead and provide you further assistance with the issue.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Great service thanks
14 August 2023
Reply from Ubuy Saudi
Hello KMR,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I recently had the pleasure of…Seamless Shopping Experience with U Buy's Online Order Delivery
I recently had the pleasure of experiencing U Buy's online order delivery service, and I must say, I am thoroughly impressed! From start to finish, the entire process was seamless, convenient, and exceptionally satisfying.
1 August 2023
Reply from Ubuy Saudi
Hello Sareesh Amban,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Expensive prices and low after sale…
Expensive prices and low after sale customer service. Customs duties are arbitrarily set at high cost.
18 July 2023
Reply from Ubuy Saudi
Hello,
We are really sorry to hear this. Please be informed that the price set for the product is very reasonable as compared to market price. Standard charges were taken for shipping & customs.
Your order updates have been shared with you on your registerated email address. Once again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
I lost my vision working here, medicine is not available in saudi arabia...Why Dont allow enter this medicine ?
There are no good opinion becouse not allow important medicine from china for recover my vission , that is why i can not give good opinion ..
13 July 2023
Reply from Ubuy Saudi
Hello,
Please accept our sincere apologies for the inconvenience caused to you. Please be informed that your order was cancelled as the product for which you ordered is restricted to ship in your account. The credit memo has been initiated for refund. The amount will reflect in your account at the earliest.
The restriction is imposed by the customs authorities. We do not have any control on customs process. Once again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello,
We are really sorry to hear this. Please accept our sincere apologies for the inconvenience caused to you. Please be informed that your order was cancelled because all products were restricted to ship in your country. We are going to process the complete refund to your account. It will reflect in your account at the earliest.
Recently, due to some changes in your customs law, these products came in category of restricted product. Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
The products received as described
The products received as described, precise delivery time, handling and delivery was very good.
5 June 2023
Reply from Ubuy Saudi
Hello Rabih Aljamal,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I liked dealing with you
I liked dealing with you, but I faced some problems with a number of orders. One of the problems was the delay in three orders. At one time, I did not get all the products I ordered. My sincere thanks and appreciation to you
2 June 2023
Reply from Ubuy Saudi
Hello, Thank you for your valuable feedback & rating. We are sorry for the inconvenience caused. Your valuable feedback has been shared with our quality team and we will improve on the same.
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Baddah Alsebaie,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Great service
29 May 2023
Reply from Ubuy Saudi
Hello Ackim Lyondo Sansala,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello Danya AB,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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