Ubereats Reviews 

So, UberEats went through 3 drivers to deliver my meal which too an hour to get to me. I paid for priority delivery. Not only did it take 4 times longer to deliver than it should have, I am out the extra money spent on the priority delivery. And when I tried to get the money back from the app it was not an option. So, thanks for nothing UberEats, you will not ever get my money again. I’ve tried several times to get rides but the drivers won’t leave the city. It’s 15 min away and I’m paying so what gives? Either make your drivers drive or don’t offer service here. It’s ridiculous!!

If there was an option to make a review less than 1* Uber eats would make it. For the second time now I have ordered food and not received it. The first time I ordered food from the same restaurant I called the restaurant I was told twice that they were waiting for a driver, after 3 hours I received a notification that the order had been cancelled. The second time I ordered (from the same restaurant) I called the restaurant twice and was hung up on, I knew by this point I was not going to receive anything, I joined the live chat after having to speak to a robot for 20-30 minutes. After this amount of valuable time, I was diverted to Aviel who was as useful as Anne Frank’s drum kit. Even though by the time I was connected with him (I had already been waiting 90 minutes) he kept telling me to allow a “few minutes” then contact them back. I then told him to cancel my order after he was clearly of no help and he couldn’t even do that. After asking 6/7 times to cancel my order and to no avail I left the chat and spent another 20 minutes speaking with a robot to get through to another agent named Hector who again was of no use. After all of this, and after my order was eventually cancelled by the restaurant for the second time (just before I starved to death) Uber eats sent me a voucher for 30% off my next order. So if anyone would like a 30% off voucher for an order they will never receive and support they will not receive please let me know and you can have it. I would highly recommend the deletion of this app as it as is as useful as Aviel.

We ordered food and the delivery man went to a different address far from our house then just left the food on the street and took a photo saying it had been delivered! I even tried to look for the food on the street where it was supposedly left and couldnt find it! Absolutely disgraceful service. Company wont give me a refund despite the fact the food was delivered at the wrong address and that in the end we did not receive our food. Shameless. Will never use again

Disgraceful. Ordered pizzas hours ago. Never turned up. Tried to cancel and was told I would not be refunded. Scam company.

So i got charged yesterday over so i canceled my order in the same minute and today i found that they took all the money without refund scammed

I ordered a few times and all was okay but then I ordered and the order was delayed and it kept telling me, order is being prepared until I received an email stating that the order was cancelled due to my address being wrong, when I had received me food previously to this same address. They also stated that I would not get a refund. I asked why they didn’t try to contact me via the app or my email but they didn’t bother to reply. They pretty much stole 25$ from me. I’ve been using this all over the world and never had issues like that. Stay away from Uber eats in Spain, seems I’m not the only one facing this issue!

Scammers, my order took 1.5h and obviously arrived cold. No compensation.

Uber eats globally is letting restaurants to scam people with quality and quantity, I was charged with a lunch 22€ and only half of the order was dispatched 11€, I didnt paid to the restaurant and I wont claim my money to the merchant but to Uber. They continue to send the same message again and again self justifying but it is wrong receiving photos and proof but not being accountable for malpractice. If they reply to this review saying “please contact us and we want to hear thats bull stuff because they had the chance and rejected to do the right thing

By far the worst platform to use. Used it a few times and now suddenly it doesnt accept any payment method. Tried 4 ways of paying. The worst thing is: you cant reach out to the help center in any way. As if they don’t want clients at all. Very very very bad.

Do not Recommend it. Even if you are not getting your order customer service is not care.

Order food from just eat much better

THIS is terrible i tried to order from them and they took my promo for 25$ and said"it needs to be your first order" when it was i have never ordered from these people after that i contacted support i wait for 1 hour and in the middle of the conversation he ends the chat which is so dumb the app is terrible and i don not recommend you use this app to get your food delivered.

On Saturday we placed order for McDonalds at 17:40. Have had M/D delivered by Uber Eats twice before, so saw no problem. At 18:10, we received an e-mail saying "won't be delivering, but you won't be charged" - no explanation. On the following Tues, the money was taken from our bank account. I immediately phoned U/E, but they never answer phone. I e-mailed, only to be told "no refunds on orders placed more than 48 hours ago". (That is why they wait 72 hours to "steal" your money.

NEVER NEVER USE UBER EATS.
I WOULD NOT ORDER FROM THEM IF I WAS DYING OF HUNGER.
THIS COMPANY HAS THE MORALS OF DOG 5HIT, AND THEY WILL TAKE YOUR MONEY, NOT DELIVER, AND NOT REFUND YOU.
DELETE THE APP, I WILL NEVER LET THEM TUCK ME UP AGAIN. DONT BE A FOOL, DELETE THE APP.

Ubereat owes me € 12, give me back my money, you thief. big disappointment again. a promotional code which is taken into account at the start of the order but ended up being withdrawn when I place the order,
CUSTOMER SERVICE: I spoke with the first advisor who emailed me to the second who emailed me to the third who told me I couldn't be helped and directly ended the conversion without warning.

NO HUMAN HELP BY A REPRESENTATIVE JUST ROBOT AND AUTOMATED MESSAGES

WRONG DRIVERS ARE COMING AND THEY DON'T KNOW HOW TO USE THE APP

THIS IS A MAIN SECURITY ISSUE SINCE UBER EATS IS SENDING RANDOM PEOPLE TO MY HOUSE AND THEY DON'T EVEN KNOW WHO IS COMING

Food took 45 minutes to travel a distance of 4km. Delivery driver went to other locations before us. Food was cold and inedible. 34 euros wasted. Tried to get a response from Uber and nothing.

Hard to find complaint page.
Complained as soon as takeaway came.
It was cold, short of dishes and i still wait for a refund.
Had a £10 off voucher but it did not take it off.
Am being totally ignored.
Also contacted the Marine Thai in Eastbourne.
No response.
Never again

I only every used Uber after a trip to the USA and I needed it on my phone. I forgot my password and tried to reset. I got a burner SIM in the states, so possibly it's sending something there as NOTHING EVER hits my email box. Hey guys, I'd like to order, the lights are on but no-one is answering my call. I can't find a telephone number or any support without logging in. Wow, that's a stroke of UX zero experience for a company with literally a bottomless funnel of money

Absolutely terrible experience.

Uber Eats has now changed the way they charge the customers. Additionally they have changed the way they deliver - now it is possible they do more than one pick up at a time.
My delivery went all over Madrid for an hour - and it arrived cold.

The customer service is so terrible - nobody answers anything, just some not replies genetic answers.

Impossible to get a human to deal with the problem.

Order arrived way after expected delivery time and past Uber's latest arrival time. I had ordered pizzas which were cold and soggy. Raised this with Uber but they did nothing to help despite acknowledging all that i said! I'm now eating a microwaved pizza which tastes horrible but I'm hungry as been waiting for quite sometime! By the way, the restaurant i ordered from is 30 seconds from my flat and it would have been way quicker and better to just pop down and have a meal there but i thought i was choosing convenience...haha silly me, right Uber?

You guys have the worst customer support and 'service'...Deliveroo, Just Eat, Glovo are way better.... I'm going to stop using your services from now on and urge others to do the same unless they want to pay for a substandard service!!