Ubereats Reviews 

Their 'customer service' is absolutely disgusting, I have no idea how they are still in business.
I order groceries through uber eats, and I spend 200-300 Euros every month. They are now refusing to refund me 3 Euros (!!!) for a missing item, because I have "requested too many refunds in the past" - I requested refunds before whenever items were missing, it didn't happen a lot and it was never the most expensive item. Any human with common sense can put 2 and 2 together to see I'm not a scammer after spending HUNDREDS and only wanting THREE EUROS refunded.
They said they would escalate it, and then they just closed the chat.
I'm beyond disgusted, they don't have any escalation processes. I'm seriously thinking about suing them because what the actual F is this

I will NEVER use these thieves again!! McDonald’s order of £45 …my order was 6111 with my name at the top ..the driver gave me order 6110 worth £11 contacted uber cheats showing them the obvious mistake refused to bring the correct order and refused a refund!!! How they are still in business with terrible feedback is beyond me???

One of the worst customer service experiences I’ve had.

I placed an urgent Uber Eats order because my kitchen wasn’t working and I needed to feed my kids before bedtime. The delivery driver was rude, unprofessional, and never delivered to my correct address, even though it was entered correctly in the app. Instead, he marked the order as “delivered” and uploaded a meaningless “secure location” photo. For all I know, he could have just taken the food home with him.

When I contacted Uber Eats, the app support was robotic and dismissive. No real human took responsibility, and the system simply hid behind policy, claiming that because a photo was uploaded, the delivery was considered complete. The only people who showed genuine care were the restaurant staff themselves, who were sympathetic and shocked at how Uber Eats handled this.

This was not a luxury treat, it was an urgent need. Instead of help, I was left stressed, without food, and After a long fight of messaging back and forth to silence me they gave me a refund with nothing but an automated refund process that takes up to 30 days to return money I should never have lost in the first place.

Uber Eats needs to review its maps system, its driver accountability, and its so-called “secure drop-off” policy, which currently allows drivers to abuse the system with zero consequences. At the very least, I expected an apology but what I got was deflection and silence.

A refund alone is not enough. This was a complete service failure, and Uber Eats needs to take customer care much more seriously.

I ordered 4 things, 1 thing arrived, 2 was missing and for the 3rd order instead of chicken burger i got smashed beef burger.. I wanted to get a full refound, which was around 26 euros, i got back 4 euros. Afterwards I wanted to call them, there is no phone number. No costumer service. Non way to contact them what so ever!!!! And the restaurant DOES NOT EXIST!! If I could give minus 100 stars I would. Very bad!

Done an order on uber eats which apparently was delivered, both drivers came with nothing as was a larger order and uber eats are refusing a refund, they are stealing money

Awful, said the order was delivered but we were never contacted about it or the door bell rung. Refused to give a refund. How this company can still operate with such terrible reviews I don't understand. Boycott Uber eats!!!!! They don't deserve your custom!

I made my grocieries through them and literally received a packet of maiz tortillas cimpletely shattered.
I sent a complaint to get my money back amd they refused to provide a refund because the product is "still edible". Hiw is it still edible when it's totally shattered to the poibt I can't even take it out of the bag??
I also asked to Escalate the matter and speak to a superior and they ignored my request! Horrible handling of the issue, do not recommend!

Worse than glovo which I also do not use anymore.

Only script bot for customer service no proper refunds for constant mistakes customer service arrogant and useless.

I used Uber eats to pick up flowers from a grocery store and deliver. After 2 hours checked with the store and they said order was not picked up. But the website showed order completed. After trying a long time to find the number for customer service. I was told they could not assign the order to anyone else and best they could do was to refund me. This was a flower gift and had to be delt but they offered no help.

Went to the wrong house, driver said he would redelivery for 10€ which I agreed then didn't come, disconnected his phone, still took the money.

All good until something goes wrong.
My ticket was put on someone else's order.
Driver delivered, not his fault, so I contacted uber.
An automatic response comes back to me telling me that I have had a number of credit, therefore I am lying so we will not help....never had a credit!
There is zero customer service from them.
Re ordered my meal with other service just so we could eat, so burgers 3 chip and another side cost me £65.......epic!

2hr delay on order and impossible to contact anyone. Just conversations with bots. Grim.

Uber Eats refuses to take any responsibility or issue a refund of undelivered order. I contacted support four times, only to receive copy-paste responses and no real help. Terrible service. One star is too generous.
Avoid!

Completely dishonest, the delivery tried to contact me she was mile way from the destination, the moment I asked if she "hablas ingles" she left me my parcel somewhere. I TRIED TO LOOKING FOR IT AROUND THE BLOCK AND NOTHING THERE.

Servicio de atención al cliente inexistente. Te tomas el tiempo de explicar la incidencia y solo te responden con plantillas de texto que no tienen nada que ver con lo que les estás comentando. No se toman el tiempo de analizar el caso, de buscar evidencias, de explicarte nada. Los agentes parecen bots, y actúan todos igual. La empresa podría ahorrarse el salario que paga a estas personas porque un bot haría exactamente el mismo trabajo. El peor servicio de atención al cliente de la historia, si es que se le puede llamar “servicio” a eso. Terrible.
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Customer service is non-existent. You take the time to explain the incident, yet they only reply with generic templates that have nothing to do with what you’re saying. They don’t bother analyzing the case, looking for evidence, or providing any real explanation. The agents seem like bots and every single one acts the same. Honestly, the company might as well replace them with actual bots and save on salaries because the result would be identical. Worst customer service ever, if you can even call it “service.” Absolutely terrible.

I been loyal customer for a long time living in Spain and not knowing Spanish saved me trying to explain what I want countless of times just by ordering through the app. But even with that the orders didn’t always arrive perfect, like food was damaged or items were missing. Since 2024 I have ordered more than 214 times and out of all those 28 orders or so (because I don’t always report it) had an issue, at this stage support stopped assisting me with issues saying I have excessive refunds on my orders, I’m sorry if people did their job right there wouldn’t be issues like this, I don’t expect perfection but if something is not there that I payed for it, I expect an explanation or at least follow up with the restaurant/driver, all I got was generic response makes you really feel valued.

So today I have cancelled my UberOne subscription and closed my account because this is unacceptable as half of my last order was missing, it’s straight up theft, the service made my life easier until it turned into a nightmare to deal with their customer service, sorry to see them go but Glovo and JustEats will get more of my service from now on.

"I ordered from Uber Eats, and after an unacceptable 40-minute delay, I stepped away from my phone only to find the driver supposedly left my food on the ground outside without even calling to let me know it had arrived. There had been messages and responded within the allotted time frame. When I checked, the food wasn’t there, and Uber’s support was absolutely no help. Despite my requests, they refused a refund, ignored my request for chat history and timestamps to verify the driver’s actions, and even denied my repeated efforts to escalate to a human representative. They claimed they'd look into it, yet three business days later, I have no resolution and no proof that the driver waited the required 10 minutes. Uber Eats has shown complete disregard for customer care, leaving me without my food, my money, or even an explanation!"

Rather use Glovo, i've only had good experiences with them.

Ordered a late night Mcdonalds Uber Eat Malaga. The person turned up, took a photo of her hand holding the food outside the front door without knocking on the door or ringing the bell. Then left - I guess the female driver decided to have the food for herself. Refused to answer her mobile phone when we called to follow up. We had even added a tip to the order for her - more fool us! Uber eats refused to refund, because they said the food had been delivered. Buyer beware - this company has thieves working for it.

WORST THING ABOUT THIS SCEMBAG COMPANY THEY USE BANANA BOAT DRIVERS TOO SEND TO WRONG ADDRESS'S I MEAN WHAT THA HELL IS ALL THAT ABOUT THEY WONT EVEN GIVE US A REFUND BACK OR NOTHING AVOID LIKE THE PLAGUE!!🤬🤬

Completely dishonest. Use them in the UK and they are fine but in Spain seems like as soon as the driver realises you’re a visitor they suddenly can’t speak English and the food never appears. If you try to complain Uber customer “service” is just a joke. Get the copy and paste response the driver did all he was supposed to then ignored. Complete scam.