TwinSunHeating Reviews 

208
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and the efficient booking process, noting that appointments are arranged quickly and service teams arrive right on schedule. People deeply appreciate the clear explanations provided during maintenance work, ensuring heating systems run smoothly and safely throughout the year. Some reviewers were not happy with high pricing and expensive call-out fees for initial diagnoses that did not actually resolve the underlying problem. A few consumers also reported missed initial appointments and excessive repair quotes before successfully finding much cheaper alternatives with other local providers.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers are prompt, professional, and... See more

Staff

Reviewers mention positive feedback about staff, noting that engineers and team members arrive promptly and... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers found costs to be very expensive with... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how easily they can set... See more

Customer service

Customers had positive experiences with customer service, noting excellent communication from booking through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more

Rated 5 out of 5 stars

From the initial contact to completion of the job everything went smoothly. Both the emgineers who attended were extremely good and carried out the work professionally and cleanly with genuine care.


Company details

  1. Heating Contractor

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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No recent history of asking for reviews

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4.7

All reviews

(208)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

1st class service,expert fault finding

Originally no hot water,Had more than 1 fault to overcome on boiler, including my mistake of crossing over pipes in bathroom,good advice given, knowledge was key.would not hesitate to have them back ,this company will be be my 1st to ring in future.thanks andy. and thanks to jill making the process easy to pay/appointment effortless keep up the good work.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

We recently had our annual boiler…

We recently had our annual boiler service carried out by Twin Sun Heating Ltd and I cannot speak highly enough of the experience. From the very beginning, their professionalism shone through. The booking process was simple and efficient, with clear communication and prompt confirmation. What really stood out was how well they kept us updated on the day of the appointment, no guessing games or waiting around. They let us know exactly when to expect the engineer, which made the whole process stress-free and convenient.
When Reece arrived, he was the perfect example of professionalism and expertise. He took the time to explain what he was doing, answered all our questions patiently and demonstrated an impressive depth of knowledge about our system. It’s clear that Twin Sun Heating only employs highly skilled engineers who genuinely care about the quality of their work. Reece carried out the service efficiently and left everything spotless, ensuring the boiler was running perfectly before he left.
It’s rare to find a company that combines technical excellence with such friendly, reliable service. Twin Sun Heating Ltd truly delivered on every front, punctuality, professionalism, and top-quality workmanship. We now have complete peace of mind knowing our heating system is in safe hands for the colder months ahead.
I would highly recommend Twin Sun Heating Ltd to anyone looking for trustworthy, skilled, and courteous heating professionals. They have earned our loyalty, and we will certainly be booking them again for next year’s service and any future heating needs. An absolutely first-class experience from start to finish!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Had the boiler stripped

Had the boiler stripped, fixed and serviced. Changed whatever it needed changing and making sure everything is working fine. He advised me about the gas fire was not safe, so he isolated it. Overall it's been a good service. Thank you and will definitely be recommending them.👍👍👍

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Twin Sun - responsive and professional

Twin sun were responsive, quick with a quote and helpful to arrange a convenient time to undertake the work. The engineer was knowledgable and explained what needed to be done and the work was undertaken quickly and to the agreed cost. I would recommend Twin Sun without hesitation.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service - cannot recommend more highly

We shopped around a bit, looking for consistently good reviews and with TwinSun we were not disappointed. We had a slightly unusual request: remove an ancient boiler and retire a whole central heating system. That included bricking up the old vent, draining the system, disconnecting etc.

First off, communication with Jill was fantastic. The team were even able to accommodate our schedule. Barry arrived promptly, followed by Reece. The work was done efficiently, to a high standard, and honestly we couldn't be happier. It's been one of those jobs which gets put off because you know it's not going to be easy but TwinSun really did make it easy, affordable, and on a timescale which worked for us.

We will always be keen to recommend TwinSun to others and will go to them in future with any of our related needs.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Tado smart thermostat install

Recently got a Tado smart thermostat to replace my old Nest one (no longer supported by Google). Was able to set the heating side up myself as was like for like but needed help connecting the water. Twinsun came out and sorted it for me even though they are based a fair distance away.
Great communication, great follow-up and great support from start to finish.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

I ask lady before booking that if…

I ask lady before booking that if engineer know about Wiessmann boiler she said yes but when engineer arrived unfortunately he was could not do anything. They charged me 99£ plus vat.
Same evening I called local engineer he managed to sort out with in 1 hour.

16 July 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Hi Umar, sorry to read you are disappointed with the outcome of our visit, having spoken to the engineer and assessed the job report i can see that the engineer disconnected your boiler due to it being unsafe.

The builder who has been doing the work on your property has carried out illegal gas work, rendering the installation dangerous and at risk to person and property.

While i am sure having your boiler disconnected was not the outcome you wanted, as a gas safe registered business we have a legal obligation to make installations safe or disconnect them if that's not possible.

In your case not only had the builder done illegal dangerous gas work, they had also caused a blockage in the existing gas pipework thus not allowing enough gas to reach the boiler.

The boiler cutting out was the reason you asked us to come to site initially, so the lack of gas pressure to the boiler was the cause of this.

Again i am sorry you did not get the outcome you wanted, but protecting you and your family had to be made a priority over leaving a dangerous installation running.

Regards
Andrew Jones
Owner - TwinSun Heating Ltd

Rated 5 out of 5 stars

A good company starts with the first…

A good company starts with the first person you encounter and that was Jill, who was pleasant helpful and keen to help. I was unsure of the fault and was passed onto Andy who was knowledgeable and super helpful. Reece arrived that afternoon and was professional, helpful and rectified the problem. 5 stars all around

16 July 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for taking the time to share your experience and for the 5-star review. We're so pleased to hear that Jill, Andy, and Reece each made a positive impression and provided the support you needed at every step. We pride ourselves on delivering excellent service from the first point of contact through to resolution, and it's great to know that came through in your experience. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Reliable and guarantee their work

I have a service plan and called them out. It was the same issue as previous call out so they replaced the parts under warranty FOC. All working again.

10 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your review and for being a valued service plan customer. We're glad we could resolve the issue promptly and provide the replacement under warranty at no cost. It's great to hear everything is working again. If you need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Outstanding

Outstanding. Polite, efficient and charges were reasonable

30 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words and positive feedback. We're very pleased to hear you received great service and found our team to be friendly and helpful. Your support is truly appreciated, and we look forward to assisting you again in the future.

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