TwinSunHeating Reviews 

208
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for being quick, simple, and very easy to manage online or over the phone. The staff and engineers are consistently described as exceptionally polite, knowledgeable, and professional when handling home heating repairs or annual servicing. People note that the team explains everything clearly and leaves the workspace clean and tidy after finishing the job. However, some people mentioned unexpected issues with high call out fees and expensive repair quotes that felt unreasonable. A few reviewers also noted occasional scheduling difficulties, including missed appointments or struggling to get a timely response.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt response times, same-day quotes, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing engineers and team members as extremely... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers highlighted transparent... See more

Booking process

Users describe positive interactions with booking process, highlighting how easily they can set up... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more

Rated 5 out of 5 stars

Great service. I posted the job on a Saturday after trying with British Gas to get a servicing appointment (the soonest they could offer me was June). Was contacted by Twinsun for a quote quickly the... See more


Company details

  1. Heating Contractor

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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No recent history of asking for reviews

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4.7

All reviews

(208)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

The engineer was professional

The engineer was professional, worked efficiently, and left the area spotless. Received my digital certificate immediately after. Highly recommended for anyone needing reliable gas works! Great communication throughout. Will definitely be using them again

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very professional firm.

The engineer who turn up was totally professional and did a thorough check of our gas boiler and alleviated our worries about the smell of burning plastic we had noticed which prompted me to call them out.
I’m totally satisfied with the quality of the work of Twinsun and the polite and speedy way I was dealt with.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Originally was looking for someone to service our boiler and we found these guys. We signed up for the monthly subscription and paid a small charge for piece of mind. Our boiler has recently gave in completely and the team were more than helpful even replying after office hours to try and get us booked in at short notice. On the day we had Rob he was here all day and talked us through The changes at the end he was polite and professional and cleaned up his mess when he was finished. Nothing was too much hassle for these guys. Would recommend 100%

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I posted the job on a Saturday after trying with British Gas to get a servicing appointment (the soonest they could offer me was June). Was contacted by Twinsun for a quote quickly the same day and a servicing appointment booked within 48 hours. Safe to say I cancelled my contract with British Gas and I’m now a Twinsun servicing customer. Really impressed! The engineer was really helpful and got the job done 🙌🏻

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent level of Service

Good communication before the visit. We were kept in the loop as to when the visit would take place. They identified the problem with the radiator quite quickly. I have used TwinSun previously. Will do so again on the future.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service and prompt…

Very efficient service and prompt replies. Team came quickly to quote and very informative.
Unfortunately the price was very very expensive as if they were more competitive and in line with the other quotes I would have chose Twinsun hearing.
5 stars given for their excellent customer service at quite stage.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to get someone out for a standard check and boiler service in less than two days. Reece was great and answered any questions I had, very considerate and overall would recommend to anyone. Everything done to what we were quoted and no hidden extras except a small part which were would expect, will be using again!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Came same day when we enquired about a…

Came same day when we enquired about a noisy boiler. Day before Christmas Eve! Even came out later when we got locked out of the house and had to rearrange. We have a service plan so no call out fees for us :)

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Boiler has never run so quietly and…

Boiler has never run so quietly and efficiently since my TwinSun service. Every step of the way from the initial phone call to book an appointment through to the engineers visit, they were friendly, knowledgable, and experienced. Would highly recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

My boiler service was carried out efficiently and professionally. The engineer was polite and friendly 😊

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Andrew from Twin Sun.

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very pleasant and polite. I would recommend Twin Sun as a family firm whom I would trust to do a great job. Thank you, Andrew, and Jill, who co-ordinated our appointments.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. My boiler stopped working and they came out straight away to diagnose the issue and get be back with heat straight away. I would highly recommend these to deal with any of your issues.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Twinsun are a truly outstanding and…

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer online. Please don’t hesitate to use Andy and his team, they are smart, clean and always on time. They called at my home twice and do a great job at very reasonable prices. Highly recommended.

14 November 2025
Unprompted review

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